JPH0628548A - Automatic cash transaction device and automatic cash transaction system - Google Patents

Abstract

(57) [Summary] [Purpose] The purpose of the present invention is to enable a visual / audible conversation between a user of an automated teller machine and a bank clerk when a problem occurs in the automated teller machine. [Structure] The automated teller machine 1 includes an image pickup device 3, a microphone 4, and a CRT display device 6 and a speaker 7 which can be used as a video device.
And the transmission unit 5 are provided, and the staff operation unit 20 is installed in the staff control device 11.
The image pickup device 13, the microphone 14, the video device 16, the speaker 17, and the transmission unit 15 are provided, and the transmission unit 5 and the transmission unit 15 are connected by the line means 21.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automated teller machine and an automated teller system which enable easy and reliable contact with a clerk when a trouble occurs.

[0002]

2. Description of the Related Art A conventional automated teller machine does not have a means for contacting a bank clerk when a trouble occurs, and a user of the automated teller machine uses a bank separately from the automated teller machine. I was contacting the staff by a telephone installed at.

[0003]

However, in an unmanned store or the like, even if a telephone is used when a trouble occurs, the user cannot accurately explain the content of the trouble, and the clerk also gives an appropriate instruction. It was difficult to do. For this reason, the user who encountered the trouble was upset and was worried until the staff arrived.

In view of the above-mentioned conventional problems, the present invention has an object to solve the above problems by providing an automatic teller machine with a videophone function.

[0005]

In order to solve the above problems, an automatic teller machine of the present invention is a voice input device for inputting a voice of a user, an image pickup device for picking up an image of the user, and a voice of a staff member. And a CRT display device that operates as a video device that normally displays operation guidance to the user and displays the image of the clerk when a failure occurs.

Further, the automatic cash transaction system of the present invention is
An audio input device for inputting the voice of the clerk, an imaging device for picking up the image of the clerk, a voice output device for outputting the voice of the user, a video device for displaying the image of the user, and a clerk control device, and It comprises at least one or more automatic teller machines of the present invention.

[0007]

The automatic teller machine of the present invention is normally a CRT.
Operation guides such as transaction operation procedures are displayed on the display device. Then, when a failure occurs, the CRT display device operates as a video device, and the video of the staff is displayed.
In addition, the voice input / output device enables conversation with a staff member. In this way, the user can have a visual and auditory conversation with the staff.

Further, in the automatic cash transaction system of the present invention, when a failure occurs in a certain automatic cash transaction apparatus, the clerk operates the clerk operation section to set the mode of the automatic cash transaction apparatus in which the failure has occurred to the transaction mode. Switch to conversation mode. The automatic teller machine that has been switched from the transaction mode to the conversation mode then operates the CRT display device as a video device. The image of the user and the clerk is then detected by the image pickup device, the voice input device, the CRT display device, the voice output device of the automatic teller machine, the image pickup device, the voice input device, the video device, and the voice output device of the attendant control device. It becomes possible to have a visual / aural conversation.

[0009]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram of an automated teller machine and an automated teller system according to an embodiment of the present invention. FIG. 2 is an external view showing an example of the automated teller machine which is an embodiment of the present invention. FIG. 3 is an external view showing an example of a staff control device of the automatic cash transaction system according to the embodiment of the present invention. FIG. 4 is a flow chart showing the operation of the automatic cash transaction system according to the embodiment of the present invention.

First, with reference to FIGS. 1, 2, and 3, the respective parts constituting the automatic teller machine and the automatic teller system of the present invention will be described.

Reference numeral 1 denotes an automatic teller machine main body, which is any one of a plurality of automatic teller machines (not shown).
It is a stand. Reference numeral 2 denotes a call button. By pushing this call button 2, a signal which can be distinguished from other cash automatic transaction apparatuses is issued, and the trouble control apparatus 11 to be described later is informed that trouble has occurred in the cash automatic transaction apparatus 1. contact. An image pickup device 3 converts an image of the user of the automatic teller machine 1 into an image signal. A microphone 4 converts the voice of the user of the automated teller machine 1 into a voice signal. 5
Is a transmission unit, and these image / sound signals are transmitted to and received from the transmission unit 15 of the staff control device 11 described later through the line unit 21 described later. A CRT display device 6 operates as a conventional operation guide display device in the normal transaction mode and as a video device in the conversation mode. That is, in the conversation mode, the CRT display device 6 displays the signal received by the transmission unit 5 as an image. Reference numeral 7 denotes a speaker, which converts the signal received by the transmission unit 5 into voice. Reference numeral 8 denotes a CPU, which controls various types of automatic teller machine 1. Reference numeral 9 denotes various devices and processing units for performing normal transaction processing operations in the transaction mode. Reference numeral 10 is a communication unit, which stores various data of transaction processing in the transaction mode in a computer center (not shown)
Send and receive with.

Reference numeral 11 is a staff control device body. Reference numeral 12 is a call buzzer, which becomes a buzzer when the call button 2 of the automatic teller machine 1 is pressed. 13 is an imaging device,
Convert the image of the bank clerk into an image signal. A microphone 14 converts the voice of the bank clerk into a voice signal. Reference numeral 15 is a transmission unit, and these image / sound signals are transmitted through the line means 21 described later to the transmission unit 5 of the automatic teller machine 1 described above.
To and from the transmitter 5. A video device 16 projects the signal received by the transmission unit 15 as a video. Reference numeral 17 denotes a speaker, which converts the signal received by the transmission unit 15 into voice. Reference numeral 18 denotes a CPU, which controls various types of control of the staff control device 11. Reference numeral 19 denotes a display unit, which displays which cash automatic transaction device has a trouble in response to a signal that can be identified from the other by issuing a call button 2 of the automatic cash transaction device 1. Reference numeral 20 denotes a clerk operation unit, which is used by a clerk to switch between a normal transaction mode and a conversation mode when a trouble occurs, to specify an automatic teller machine for mode switching, and to control the system.

21 is a line means (high speed digital line (IS
DN)) and from the transmission unit 5 of the automatic teller machine 1 to the transmission unit 15 of the attendant control device 11 and the attendant control device 1
From the transmission unit 15 of 1 to the transmission unit 5 of the automatic teller machine 1,
Transmits image and audio signals. Next, with reference to FIG. 1 and FIG. 4, operations of the automatic cash transaction apparatus and the automatic cash transaction system of the present invention will be described.

First, it is assumed that some cash automatic transaction apparatus 1 out of a plurality of apparatuses has some trouble during the transaction processing operation (ST1). Then, the user of the automated teller machine 1 pushes the call button 2 (ST2).

When the user presses the call button 2, the CPU
In response to this, 8 issues a signal capable of identifying itself. This signal is transmitted from the transmission unit 5 to the line means 21 (high speed digital line (
ISDN)) to the transmission unit 15 of the staff control device 11. The transmission unit 15 receives this signal and receives the signal from the CPU 1
Tell 8. In response to this signal, the CPU 18 sends a command for ringing the buzzer to the call buzzer 12, and the call buzzer 1
2 emits a buzzer sound. Further, the display unit 19 is the CPU 18
In response to this signal, which is identifiable from others, it is displayed which automatic teller machine 1 is in trouble.

The clerk on the clerk control device 11 side hears this buzzer sound, knows that some trouble has occurred in the automatic teller machine 1, and knows where the trouble has occurred on the display unit 19 (ST3). . Then, the clerk operates the clerk operation unit 20 to specify the cash automatic transaction device 1 in which the trouble has occurred, and the cash automatic transaction device 1
The mode of the transaction from the transaction mode to the conversation mode (ST
4).

The CPU 18 receives a mode switching signal from the staff operating section 20, sends an operation start command to the image pickup device 13, the microphone 14, the video device 16 and the speaker 17 of the staff control device 11, and at the same time, sends a mode switching signal. The transmission unit 15
To the transmission unit 5 of the automatic teller machine 1 through the line means 21. The transmission unit 5 receives this signal, and the CPU
Tell 8. In response to this signal, the CPU 8 sends an operation start command to the image pickup device 3, the microphone 4 and the speaker 7 of the automatic teller machine 1, and sends a command to the CRT display device 6 to operate as a video device (ST5).

As a result, the image pickup device 13, the microphone 14, the video device 16 and the speaker 17 of the staff control device 11 are provided.
Then, the image pickup device 3, the microphone 4, the speaker 7, and the CRT display device 6 as a video device of the automatic teller machine 1 start to operate, and the user of the automatic teller machine 1 side and the attendant of the attendant control device 11 side. Can be used for visual and auditory conversation (S
T6, ST7).

That is, the image of the user is converted into an image signal by the image pickup device 3, and the voice of the user is converted into an audio signal by the microphone 4. Then, these signals are transmitted by the transmission unit 5.
From the transmission unit 1 of the attendant control device 11 through the line means 21 from
Send to 5. The video device 16 converts the image signal received by the transmission unit 15 into an image to display an image of the user, and the speaker 17 converts the voice signal received by the transmission unit 15 into voice and emits the voice of the user.

At the same time, the image of the clerk is converted into an image signal by the image pickup device 13, and the voice of the clerk is converted into an audio signal by the microphone 14. Then, these signals are transmitted to the transmission unit 15
To the transmission unit 5 of the automatic teller machine 1 through the line means 21. The CRT display device 6 converts the image signal received by the transmission unit 5 into an image to display an image of the clerk, and the speaker 7 converts the voice signal received by the transmission unit 5 into voice and emits the voice of the clerk. In this way, the image pickup device 3, the microphone 4, the CRT display device 6, and the speaker 7 of the automatic teller machine 1, the image pickup device 13 of the clerk control device 11, and the microphone 1 are used.
4 and the video device 16 and the speaker 17 enable a visual / audible conversation between the user and the staff member through the line means 21. Of course, other automated teller machines that are not designated by the attendant operation unit 20 perform normal transaction processing operations in the transaction mode while the user and the attendant are talking on the automated teller machine 1.

When the trouble is resolved by conversation (ST
8) The clerk operates the clerk operation unit 20 to switch the mode of the automatic teller machine 1 from the conversation mode to the transaction mode (ST9).

The CPU 18 receives a mode switching signal from the staff operation unit 20, sends an operation stop command to the image pickup device 13, the microphone 14, the video device 16 and the speaker 17 of the staff control device 11, and at the same time, sends a mode switching signal. The transmission unit 15
To the transmission unit 5 of the automatic teller machine 1 through the line means 21. The transmission unit 5 receives this signal, and the CPU
Tell 8. In response to this signal, the CPU 8 sends an instruction to stop the operation to the image pickup device 3, the microphone 4 and the speaker 7 of the automatic teller machine 1, and instructs the CRT display device 6 to operate as a screen guidance display device in a normal transaction processing operation. Is sent (ST10). This ends the conversation mode of the automatic teller machine 1, and the automatic teller machine 1 performs the normal transaction processing operation again in the transaction mode.

In the above embodiment, the image signal and the voice signal of the user and the staff are transmitted by the line means (high speed digital line (ISDN)). However, the image signal and the voice signal of the user and the staff are transmitted. The method / means for transmitting the data may be another method / means such as using radio waves.

[0024]

As described above, according to the present invention,
When a problem occurs in the automated teller machine, a visual and auditory conversation between the user and a staff member is possible, so that the user can explain the more accurate situation to the staff member, and the staff member can give a more appropriate instruction. Can be a user. Therefore, the upset of the user can be suppressed, and in some cases, simple troubles can be solved without the staff directly going to the office, which improves the service to the user.

[Brief description of drawings]

FIG. 1 is a block diagram of an automated teller machine and an automated teller system according to an embodiment of the present invention.

FIG. 2 is an external view showing an example of an automatic teller machine that is an embodiment of the present invention.

FIG. 3 is an external view showing an example of a staff control device of the automatic teller system according to the embodiment of the present invention.

FIG. 4 is a flow chart showing the operation of the automatic cash transaction system according to the embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Automatic teller machine 2 ... Call button 3 ... Imaging device 4 ... Microphone 5 ... Transmission part 6 ... CRT display device 7 ... Speaker 11 ... Staff control device 12 ... Call buzzer 13 ... Imaging device 14 ... Microphone 15 ... Transmission part 16 ... Video device 17 ... Speaker 19 ... Display unit 20 ... Staff operation unit 21 ... Line means

Claims (2)

[Claims] 1. A voice input device for inputting a voice of a user,
An image pickup device for picking up an image of the user, a voice output device for outputting the voice of the clerk, and normally displaying operation guidance to the user,
An automated teller machine, which comprises a CRT display device that operates as a video device that displays an image of a clerk when a failure occurs. 2. A voice input device for inputting a voice of a clerk, an image pickup device for picking up an image of a clerk, a voice output device for outputting a voice of a user, a video device for displaying an image of the user, and a transaction under normal conditions. A clerk control unit equipped with a clerk operation unit for selecting a mode and switching the mode of the failed automatic teller machine to the conversation mode when a trouble occurs, and a voice input device for inputting a user's voice. An image pickup device for picking up an image of the user, a voice output device for outputting the voice of the clerk, and a video device for displaying operation guidance to the user in the transaction mode and displaying an image of the clerk in the conversation mode. A CRT display device that operates, comprising at least one automatic cash transaction apparatus according to claim 1, and a voice input device, an imaging device, and a voice output of the cash automatic transaction device. Automatic cash transaction that enables a visual and auditory conversation between a user and a staff member via a display, a CRT display device, a voice input device, an imaging device, a voice output device, and a video device of the staff control device. system.