JPH06334765A - Method and device for reading call destination indication from telephone attendant board - Google Patents

Abstract

PURPOSE:To improve the efficiency of a phone call relay job by allowing the operator to read a call destination indication panel from a telephone attendant board. CONSTITUTION:The operator enters a read command of a call destination indication panel 4 by using a key board of an attendant board 2. Upon the receipt of a read instruction WD, a transmission circuit reads clock pulses of an oscillator whose number is equal to number of light receiving elements on the call destination indication panel 4 and sends the pulses sequentially to the call destination indication panel 4 as clocks CLK. Then a personal computer reads sequentially read data RD from a reception circuit after the transmission of the read instruction WD and stores the data to a memory and extract data indicating a character image of the indication panel 4 stored in the memory and displays the data onto a display device 3. In this case, the data stored in the memory are subject to spot conversion on the display device 3 and sent to the display device 3 so that the data are displayed on the same arrangement as the array of the light emitting elements of the call destination place indication panel 4. Thus, the operator observing it makes sure connection.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a private telephone exchange and, more particularly, to a destination guidance technique when an extension telephone user leaves his / her desk.

[0002]

2. Description of the Related Art Conventionally, as a destination guidance technology for an outside line telephone that is received by a person who has left his / her desk in an office or the like, the information about the person leaving the desk is registered in a telephone exchange from an extension telephone or a dedicated terminal, and the called party is called when receiving a call. Was being guided or automatically transferred.

For example, in Japanese Unexamined Patent Publication No. 57-119544, "Button Telephone Device with Destination Display", in a button telephone device composed of a main device and a large number of button telephones connected to the main device, the destination is the destination of the main device. By providing a memory for storing an access code and a voice signal conversion circuit, and the operator of each button telephone dials the destination code when he / she leaves his desk, the telephone operator The destination makes a voice response to the calling party.

In Japanese Patent Laid-Open No. 58-087672, "Destination Display Device", a company or the like prepares a display board and a processing device as a device for displaying the destination of a staff member who has left his / her seat. If you write by handwriting on the transparent panel of the display board, the processor will immediately display it on the liquid crystal display of the display board and take out the code of the destination telephone number from the memory circuit and send it to the automatic telephone exchange side for registration. .
Therefore, in this destination display device, it is possible to display the destination by handwriting the destination immediately and to register the destination telephone number in the automatic telephone exchange so as to save double labor.

Further, in Japanese Unexamined Patent Publication No. 1-222171, "Destination Information Display Device", a destination display control unit is connected to a digital data input unit such as a personal computer and a telephone exchange, and destination display control is performed from the digital data input unit. The destination number and its related information are registered in advance in the destination comparison table of the department. The telephone exchange also includes a voice recognition unit, a voice response unit, and a voice storage unit. Therefore, when each person leaves his / her seat, he / she inputs the destination place number and time from one of the extension telephone terminals. If the destination location is not registered, this will be input by voice from the telephone terminal. This voice input is recognized by the voice recognition unit of the telephone exchange, and the same destination comparison table information as the input unit is stored in the destination display control unit.

As a result, the destination location and time of each person are stored in the destination display control section, and the information is displayed on the destination display panel. Further, these input operations can be performed not only from an extension telephone terminal but also from an external telephone terminal via an outside telephone line.

[0007]

The above-mentioned conventional examples are as follows.
In both cases, when the user leaves the extension telephone, it is necessary to register the necessary data in the private telephone exchange device side, which makes the system complicated and expensive, and the user's operation is also complicated. There is a drawback.

An object of the present invention is to provide a destination reading method from a telephone exchange and a device therefor, which is inexpensive in facility costs and extremely easy to operate in a private telephone exchange.

[0009]

A destination display / reading device for a telephone exchange board according to the present invention includes a front plate on which a display of destination information is written by a user of each extension telephone, and a projection by a light beam transmitted through the front plate. A destination display plate including conversion / holding means for receiving a bright and dark image of a displayed image, performing photoelectric conversion corresponding to the bright portion and the dark portion, respectively, and generating and holding a binary electric signal of the displayed image; The telephone exchange board is provided with a read / display means for reading and displaying the binary electric signal held by the destination display board.

The destination display reading method from the telephone exchange of the present invention uses the above-mentioned destination display reading device to display the destination information on a predetermined destination display plate when the user of the extension telephone set leaves his / her desk. In the destination display panel, the light-dark image generated by the light rays incident on the written display image is photoelectrically converted, and binary electric signals corresponding to the bright portion and the dark portion are generated and held, Telephone switch operator,
When an incoming call arrives at the private branch exchange from an outside line, the contents held by the destination display board of the connection destination are read out and displayed on the display of the telephone exchange stand, and the connection is made according to the display.

[0011]

Embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is an explanatory diagram for explaining the configuration of an embodiment of a destination display / reading device from a telephone exchange of the present invention.

The private branch exchange 1 makes an exchange connection between an external line and a plurality of extension telephones, and between extension telephones. The telephone exchange board 2 is a table on which an operator performs manual exchange and other processing, and a personal computer is used. The telephone exchange board 2 is connected to the private branch exchange 1 through an exchange board control line 6 and its display 3 is shown. . 1 of multiple extension phones
An extension telephone 5 is shown and is connected to the private branch exchange 1 via an extension 7. The destination display board 4 is appropriately installed in the vicinity of the extension telephone 5 and is connected to the telephone exchange board 2 via a connection line 8. The outside line telephone 9 is connected to the private branch exchange 1 via the public telephone network.

FIG. 2 is an explanatory view showing the structure of the destination display plate 4.

The surface plate 21 is a plate made of a transparent material,
On the surface, when the user leaves the seat, the destination and other necessary information are written with a white board marker or the like. The light receiving plate 22 has a large number of small semiconductor light receiving elements 23 arranged in an array, and is closely stacked on the back surface of the front plate 21.

FIG. 3 is an explanatory view showing the configuration of the electric circuit portion of the destination display plate 4, in which the individual register units of the shift register 31 are connected to the light receiving elements 23 of the light receiving plate 22 in a one-to-one correspondence. Therefore, the bit signal of "1" or "0" corresponding to the brightness of the light incident on the light receiving element 23 is stored. The shift register 31 is installed on the back surface of the light receiving plate 22 (not shown).

FIG. 4 is an explanatory view showing a construction in which the personal computer 45 is used as the telephone exchange stand 2 of the private branch exchange 1 and the destination display board 4.

The adapter 41 is a personal computer 4
5, an oscillator 42 for generating a clock, a transmitter circuit 43, and a receiver circuit 44. The keyboard 47 stores the input device of the personal computer 45, and the memory 46 stores the data read by the personal computer 45, and this data is displayed on the display 3. The switchboard control adapter 48 is a switchboard control line 6
Is connected to the private branch exchange 1 through, separates the signal from the private branch exchange 1 into a control signal and a call signal, and connects them to the personal computer 45 and the handset 10.

Next, the operation of this embodiment will be described with reference to the drawings.

First, when Yamashita, who is using the extension telephone 5, leaves his seat and stays in the president's office until 10:30,
On the transparent front plate 21 of the destination display plate 4 in the own room, this is written with a white plate marker as shown in FIG. Therefore, a light and dark image of the written character is projected on the light receiving plate 22 by the light rays incident on the written character, and the individual semiconductor light receiving elements 23 are converted into binary electric signals "1" or "0" according to the lightness and darkness. To do. Each register unit of the shift register 31 inputs this signal from the corresponding light receiving element 23, and the shift register 31 stores an image of a binary electric signal of the entire written character.

On the other hand, when an incoming call comes in to the private branch exchange 1 from the outside line telephone 9, the exchange operator responds to this and listens to the message and connects to the extension telephone. In the present case, when connecting to the hill lower portion of the extension telephone 5, the operator uses the personal computer 45 of the telephone exchange 2 to input a reading instruction of the destination display board 4 of the hill lower portion room from the keyboard 47 thereof. Upon receiving the read command WD from the personal computer 45, the transmission circuit 43 in the adapter 41 sequentially uses the clock pulses of the oscillators 42 corresponding to the number of the light receiving elements 23 of the destination display panel 4 as the read clock CLK to the destination display panel 4. Send out. The shift register 31 in the destination display panel 4 stores the character image written by the light receiving element 23 at that time as described above.
When the read clock CLK is sent from 3, the data in the shift register 31 is sequentially sent to the receiving circuit 44 as the read data DAT like “ball-shaped”.

The personal computer 45 sends the read data R from the receiving circuit 44 after sending the read command WD.
D is sequentially read and stored in the memory 46. Next, the personal computer 45 takes out the data indicating the character image of the destination display plate 4 stored in the memory 46 and displays it on the display unit 3. At this time, the "1" and "0" data stored in the memory 46 are converted into "bright" and "dark" spots on the display 3, respectively, and are the same as the array of the light receiving elements 23 of the destination display panel 4. As shown in the array,
It is sent to the display unit 3. Therefore, the operator can make an accurate connection to the requested mountain bottom length by looking at the display content displayed on the surface of the display device 3.

[0023]

As described above, according to the present invention, the destination display board having a simple structure is used to write the destination by hand by the user, and the operator can read it from the telephone exchange with a simple operation. Because it is the same operation as the conventional one for the side to use, it is easy to introduce it in the office,
Further, since the telephone transfer business can be performed without making the other party wait for a long time, the business can be made efficient and the customer can be given a good impression.

[Brief description of drawings]

FIG. 1 is an explanatory diagram for explaining the configuration of a destination display reading device from a telephone exchange of the present invention.

FIG. 2 is an explanatory diagram showing a configuration of a destination display board.

FIG. 3 is an explanatory diagram showing a configuration of an electric circuit portion of a destination display board.

FIG. 4 is an explanatory diagram showing a configuration in which a personal computer is used as a telephone exchange board of a private branch exchange and a destination display board.

[Explanation of symbols]

 1 Private branch exchange 2 Telephone switchboard 3 Display 4 Destination display board 5 Extension telephone 6 Exchange stand control line 7 Extension 8 Connection line 9 External telephone 10 Handset 21 Face plate 22 Light receiving plate 23 Light receiving element 31 Shift register 41 Adapter 42 Oscillator 43 Transmission circuit 44 Reception circuit 45 Personal computer 46 Memory 47 Keyboard 48 Exchange stand control adapter

Claims (4)

[Claims] 1. In a private telephone device, a user of each extension telephone writes a display of destination information, and a bright and dark image of the display projected by a light beam transmitted through the surface plate is received and illuminated. Display panel including a conversion / holding means for photoelectrically converting the image portion and the dark portion to generate and holding a binary electric signal of a display image, and a binary electric signal held by the destination display board. A telephone exchange board having readout / display means for reading and displaying, and a destination display / reading device comprising the telephone exchange board. 2. The conversion / holding means is a semiconductor light receiving element array that receives a bright and dark image of a display projected from a surface plate and photoelectrically converts it, and a binary electricity generated by the semiconductor light receiving element array connected to the semiconductor light receiving element array. The destination display / reading device according to claim 1, comprising a shift register for inputting and holding a signal. 3. The reading / displaying means comprises a personal computer installed on a telephone exchange.
The destination display reading device described. 4. A method for an operator to read the destination display from the telephone exchange when the user of the extension telephone of the private telephone device is away from the desk, and the user of the extension telephone sets a predetermined time when leaving the desk. The destination information display is written on the destination display plate, and the destination display plate performs photoelectric conversion of the light-dark image generated by the light rays incident on the written display image, and the binary value corresponding to each of the bright portion and the dark portion. When an electric signal is generated and held, when the telephone exchange operator receives a call from the outside line to the private branch exchange, the telephone exchange operator reads the contents held on the destination display board of the connection destination and displays it on the display of the telephone exchange board. Therefore, the method of reading the destination display from the telephone exchange to make the connection.