JPH0654932B2 - Exchange system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Outline] In an exchange system having an automatic exchange accommodating a plurality of communication lines and a relay stand, an incoming call to each communication line is displayed for each communication line without going through the automatic exchange. By allowing the operator to specify an arbitrary communication line from the incoming communication lines and make an outgoing connection via the automatic exchange, it is possible to identify the incoming line and give priority response to the emergency line.

[Industrial application field]

The present invention enables an operator of the relay stand to individually identify an incoming call from each communication line in an exchange system having an automatic switchboard accommodating a plurality of communication lines and a relay stand, and designates an arbitrary incoming call specified. The present invention relates to a switching system capable of responding to a line.

[Conventional technology]

FIG. 3 is a diagram showing an example of a conventional relay station response control system in a private branch exchange of this type.

In FIG. 3, n communication lines 2 (specific communication lines are shown as 2-1 to 2-n, and so on) are connected to the network (N) via trunks (TRK) 14 respectively.
W) 11.

When a call Ci arrives at an arbitrary communication line 2-i (i is 1 to n, and so on), the trunk line trunk 14-i notifies the central controller 12 of the incoming call Ci.

The central controller 12 activates the receiving unit 121, returns a numeral receiving command to the trunk line trunk 14-i, subsequently receives and analyzes the numeral arriving from the communication line 2-i, and a relay stand (ATT). When it is determined that the incoming call Ci is for Ci. 3, it is arranged in the response queue 131 from the relay stand 3 provided in the main memory (MM) 13.

Then, when the call Cj arrives at the communication line 2-j (j ≠ i is 1 to n), the central control unit 12 arranges the call Cj after the incoming call Ci in the response queue 131 by the same process as described above.

On the other hand, the display unit 122 first extracts the incoming call Ci from the incoming calls Ci and Cj arranged in the response queue 131 according to the first-come-first-served basis, and then the relay stand control device (ATTC) 15
Instruct to display the incoming call.

The relay stand control device 15 activates the common incoming call indicator light 31 provided on the relay stand 3 to display the incoming call to the operator.

When the operator of the relay stand 3 operates the common response button 32,
The relay stand controller 15 sends the response of the relay stand 3 to the central controller 1
Notify 2.

The central control unit 12 activates the response unit 123, and the relay stand control unit 15 and the trunk line trunk 14 through which the incoming call Ci arrives
i is connected via the network (NW) 11.

The operator of the relay stand 3 who responds recognizes that the incoming call Ci is from the communication line 2-i.

When the response process for the incoming call Ci is completed, the central control unit 12 extracts the incoming call Cj from the response queue 131, and performs the relay stand 3 for the communication line 2-j by the same process as described above.
The response process of is executed.

[Problems to be solved by the invention]

As is clear from the above description, in the conventional relay stand response control method, all the incoming calls from the communication line 2 are displayed on the relay stand 3 by the common incoming call indicator lamp 31, and the relay stand 3 is arranged on a first-come-first-served basis. Had been answered.

Therefore, it is impossible to operate with high flexibility, for example, identifying an incoming call from a specific communication line connecting to the disaster occurrence area and responding preferentially.

[Means for solving problems]

 FIG. 1 is a diagram showing the principle of the present invention.

In FIG. 1, 100 is a communication line, 200 is an automatic exchange, and 300 is a relay stand.

Reference numeral 400 is an incoming call display means provided by the present invention.

Reference numeral 500 is a line designation transmission means provided by the present invention.

[Action]

The incoming call display means 400 receives an incoming call from each communication line 100 without passing through the automatic exchange 200.
Is displayed for each communication line 100.

The line designation transmission means 500 makes a transmission connection of an arbitrary communication line 100 designated from among the communication lines 100 receiving a call.
Request the automatic exchange 200.

That is, according to the present invention, the operator of the relay stand can individually identify the incoming communication line, and arbitrarily designates, for example, the communication line 100 of high urgency from the incoming communication lines, It becomes possible to respond preferentially, and flexible operation becomes possible.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings. FIG. 2 is a diagram showing a relay station response control system according to an embodiment of the present invention. The same reference numerals denote the same objects throughout the drawings.

In FIG. 2, the incoming call detection means (RD) 1 is provided in each trunk trunk (TRK) 14 'as the incoming call display means 400.
41, a line corresponding lamp 301 corresponding to each communication line 2 and a line corresponding lamp 3 on the relay stand (ATT) 30.
A biasing unit 303 for biasing 01 is further provided, and a biasing line 4 for connecting each incoming call detecting unit 141 and the biasing unit 303 is also provided. Line corresponding button 302 corresponding to each communication line 2
And a selected numeral sending unit 304 commonly provided for each line corresponding button 302.

In FIG. 2, when a call Ci arrives at an arbitrary communication line 2-i, the incoming call detection unit 14 in the trunk trunk 14'-i
1 detects an incoming call, and relay station 30 via urging line 4-i
The urging unit 303 inside is activated.

In the relay stand 30, the line-corresponding lamp 301-i corresponding to the activated line 4-i activated by the energizing unit 303 is energized to display an incoming call.

Then, when the call Cj arrives at the communication line 2-j, the relay stand 3
Line-corresponding lamp 301 corresponding to communication line 2-j on 0
-J is activated in the same manner as above to display the incoming call.

The operator of the relay stand 30 uses the line-corresponding lamps 301-i and 301-j which display the incoming call to indicate the communication line 2-i.
And 2-j identify that the incoming calls Ci and Cj are received, and if it is determined that the response to the incoming call Cj displayed later is prioritized, it is provided corresponding to the line corresponding lamp 301-j. The corresponding line corresponding button 302-j is operated.

When the selected numeral sending unit 304 detects the operation of the line corresponding button 302-j, the selected numeral sending unit 304 transmits the calling signal and the selected numeral designating the communication line 2-j to the relay console controller (ATTC) 15.

Upon receiving the calling signal, the relay station control device 15 notifies the central controller (CC) 12 of the call originating from the relay station 30.

The central controller 12 activates the transmitter 124, returns a numeral receiving command to the relay stand controller 15, and subsequently receives the selected numeral of the communication line 2-j transmitted from the selected numeral transmitter 304. When it is analyzed and it is determined that the call is an outgoing call to the communication line 2-j, the relay stand control device 15 and the trunk line trunk 14'-j where the incoming call Cj arrives are connected to the network (N
W) 11 to connect.

As described above, the operator of the relay stand 30 can preferentially respond to the incoming call Cj from the communication line 2-j.

After the call to the communication line 2-j is completed, the relay stand 30
The operator handles the line button 30 corresponding to the communication line 2-i.
2-i is operated, the transmitter 12 in the central controller 12
4 connects the relay stand control device 15 and the communication line 2-i in the same process as described above, and the operator can respond to the incoming call Ci from the communication line 2-i.

As is clear from the above description, according to the present embodiment, the operator of the relay stand 30 can individually identify the incoming calls Ci and Cj from the communication lines 2-i and 2-j, regardless of the incoming order. It is possible to preferentially specify and respond to the communication line 2-j having a high degree of urgency.

It is to be noted that FIG. 2 is merely an embodiment of the present invention, and the automatic exchange 200 and the relay stand 300 are not limited to the private branch exchange 1 and the relay stand 30 shown in FIG.
Many other modifications can be considered, but in any case, the effect of the present invention does not change.

〔The invention's effect〕

As described above, according to the present invention, in the exchange system, the operator of the relay stand can individually identify the incoming communication line, and can select any communication line having a high degree of urgency from the incoming communication lines. It becomes possible to respond by giving priority to
Flexible operation is possible.

[Brief description of drawings]

FIG. 1 is a diagram showing the principle of the present invention, FIG. 2 is a diagram showing a relay station response control system according to an embodiment of the present invention, and FIG. 3 is a diagram showing an example of a conventional relay station response control system. . In the figure, 1 is a private branch exchange, 2 and 100 are communication lines, 3, 30 and 300 are relay stations (ATT), 4 is an energizing line, 11 is a network (NW), 12 is a central controller (CC), 13 Is the main memory (MM), 14 and 1
4'is a trunk trunk (TRK), 15 is a relay stand control device (ATTC), 121 is a receiver, 122 is a display, 1
23 is a response unit, 124 is a transmission unit, 131 is a response queue,
141 is an incoming call detection unit (RD), 200 is an automatic exchange, 3
01 is a line corresponding lamp, 302 is a line corresponding button, 30
3 is an energizing unit, 304 is a selected numeral sending unit, 400 is an incoming call display unit, and 500 is a line designation transmitting unit.

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Kaoru Egawa 1015 Kamiodanaka, Nakahara-ku, Kawasaki-shi, Kanagawa Fujitsu Limited (56) References JP-A-60-103863 (JP, A)

Claims (1)

[Claims] 1. An automatic exchange (200) accommodating a plurality of communication lines (100), and a relay stand (30) for making and receiving calls to the communication lines (100) via the automatic exchange (200).
0) together with the exchange system, an incoming call from each of the communication lines (100) to the relay stand (300) is sent to each of the communication lines (100) without passing through the automatic exchange (200). The incoming call display means (400) for displaying and the communication line (10) for displaying the incoming call
0) A switching system is provided, which is provided with a line designation transmission means (500) for requesting the automatic exchange (200) to make a transmission connection of an arbitrary communication circuit (100) designated from 0).