JPH0664654B2 - Ticketing machine for customer management system - Google Patents

Description

Description: “Industrial field of application” The present invention relates to a self-service ticket issuing machine for a customer management system.

[Prior Art] Conventionally, as a ticket issuing machine for this type of customer management system (hereinafter, abbreviated as a ticket issuing machine), a so-called self-service type that allows a member who is a customer to perform a ticket issuing operation is provided. Has been done.

[Problems to be Solved by the Invention] By the way, the above conventional ticket issuing machine has only a rebate amount collating function and a rebate ticket issuing function.
For this reason, the ticket issuing machine cannot be fully utilized in the case of intending to provide a new service or a different service.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a ticket issuing machine capable of implementing a new service or a different service.

[Means for Solving the Problem] The invention according to claim 1 is a service of special price and a first storage means for storing the rebate amount or rebate points given according to the purchase record for each member number. It is used for a customer management system having a product number or product name for each product, and a second storage means for storing the redeemable points for which the product is redeemable, and reads the membership number stored in the card. A ticket for a customer management system, which has a reading unit and issues a rebate ticket according to the rebate amount or the rebate point read from the first storage unit based on the member number read from the card by the reading unit. A reciprocating machine, which displays the rebate amount or rebate points read from the first storage means and stores the service merchandise stored in the second storage means. Of these, display means for displaying a list of service merchandise that can be redeemed at the rebate points, designating means for designating one or more service merchandise from the list displayed by the display means, and the designating means. When the service merchandise is designated by the above, an issuer for issuing a voucher for the particular service merchandise is provided in place of the rebate ticket.

In the invention according to claim 2, the first storage means for storing the rebate amount or the rebate points given according to the purchase record for each member number, and the product number or A reading unit that is used in a customer management system having a product name, a second storage unit that stores the number of redeemable points for which the product can be redeemed with the rebate points, and the number of issued redemption vouchers, and reads a membership number stored in a card. And a ticket issuing machine for a customer management system that issues a rebate ticket according to the rebate amount or rebate points read from the first storage means based on the membership number read from the card by the reading means. In addition to displaying the rebate amount or rebate points read from the first storage means, a list of service products stored in the second storage means. Display means for displaying, designating means for designating one or more service products from the list displayed by the display means, and when the service product is designated by the designating means, the rebate ticket Instead of the above, issuing means for issuing a voucher for the particular service product, and issue of a voucher for the service product stored in the second storage means every time the issuing means issues the voucher. The number of the service products is updated, and when the number of issued products exceeds a predetermined upper limit value, the service product is excluded from the list displayed on the display device.

"Action" Members can choose to issue either vouchers or rebate vouchers. That is, the member sees the list display of the service products of the special price, and if he / she desires, he / she can obtain a voucher for the service product in place of the normal rebate ticket. As a result, diversification of services can be achieved, and the effect of attracting customers and securing members can be further enhanced, so that sales can be promoted.

Further, according to the invention of claim 1, since the service product which the member cannot redeem is not displayed on the display means,
The list is easy to see and the selection of products is easy.

Further, according to the invention of claim 2, when the number of issued vouchers for a certain service product exceeds a predetermined upper limit,
Since the service product is not included in the list, there is no voucher, but there is no trouble such as the product to be redeemed, and the number of service products to be redeemed can be equalized.

[Embodiment] An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a flow chart showing the operation procedure of a customer management system ticket issuing machine (hereinafter abbreviated as a ticket issuing machine) according to an embodiment of the present invention, and FIG. 2 is a perspective view showing an external configuration of the ticket issuing machine. FIG. 3 is a block diagram showing an electrical configuration of the ticket issuing machine.

First, the mechanical structure will be described. In FIG. 2, reference numeral 1 is a ticket issuing machine, and 1a is a main body of the ticket issuing machine 1. An operation / display unit 2 is provided on the front surface of the main body 1. As shown in FIG. 4, the operation / display unit 2 has a form in which a touch panel 2b is laminated on the front surface of a liquid crystal display 2a, and data can be displayed and input on the same surface. ing. The liquid crystal display 2a performs various displays as described later by dot display of 480 × 200 dots. On the other hand, when the operator touches the transparent panel on the upper surface of the liquid crystal display 2a, the touch panel 2b detects the touched position and inputs the touched position. That is, in the periphery of the operation / display unit 2, five light emitting diodes LED on the left side and five phototransistors PT on the right side are arranged in a vertical direction so as to face each other, and ten light emitting diodes on the lower side. LED is 1 at the top
Zero phototransistors PT are arranged in a horizontal direction so as to face each other. Therefore, as shown in FIG.
When the operator (member) touches the touch panel 2b with a finger,
The light emitting diode LED corresponding to the touched position and the phototransistor PT are cut off, and the touched position is recognized and input. Further, inside the main body 1, a thermal printer 3 (FIG. 3) is provided. The thermal printer 3 prints and produces a voucher or a service ticket (rebate ticket), and includes a thermal head for dot printing, a shift register for accumulating data for one dot line and supplying the data to the thermal head. It has a stepping motor that moves the paper one dot line at a time, and can print arbitrary characters, numbers, and images on the paper. The voucher or service ticket thus printed is emitted from the service ticket light emitting port 4. A card reader 5 is further provided inside the main body 1. The card reader 5 reads magnetic data from a magnetic recording portion of a magnetic card. In this example, the card insertion slot 6 is used.
The membership number (magnetic data) is read from the membership card (magnetic card) inserted from.

Next, the electrical configuration will be described. In FIG. 3, reference numeral 7
Is a CPU (central processing unit) that controls each part of the device. A liquid crystal display 2a, a touch panel 2b, a thermal printer 3, and a card reader 5 are connected to the CPU 7 via a display controller 8, a touch panel controller 9, a printer controller 10, and a card reader controller 11, respectively. There is. Further, the CPU7 has a ROM1 for storing a program showing the execution procedure of the CPU7.
2, and a RAM 13 for temporarily storing various data is connected. As shown in FIG. 6, the ROM 12 is an area 12a for storing a control program indicating display, printing, issuing processing, etc.
And an area (character generator) 12b for storing patterns such as letters, numbers and symbols. On the other hand, the RAM 13 is, as shown in FIG. 7, a working area 13a in which various flags, registers and print / display buffers are secured, a customer file 13b, a service product file.
It has areas such as 13c. Customer file 13b is the 8th
As shown in the figure, this is an area for storing member data (such as the name of the member and the number of services given according to the purchase record of the member) in association with the member number. In addition, as shown in FIG. 9, the service product file 13c stores the service data (the product name, the number of redemption points, the price, the number of exchange tickets issued, etc.) of the special sale product in association with the JAN code / product number. It is an area to do.

FIG. 10 is a block diagram showing a configuration of a customer management system to which the ticket issuing machine 1 is applied. In this figure, 21 is the store
The controller, 25M, is a parent ECR (master unit of electronic cash register), and 25S, 25S, ... Are child ECRs (slave units of electronic cash register). The parent ECR25M is connected to the child ECR25S, 25S, ... And performs online / real-time calculation and registration of the purchase data input in each child ECR25S, 25S ,. Here, the member data also includes service point (price) data for each member number. Requested by the parent ECR25M,
The aggregated data of the day is sent in batch from the parent ECR 25M to the store controller 21 after the work is completed. The store controller 21 controls the display device 22, the printer 23, the external memory 24, and the ticket issuing machine 1. Further, the store controller 21 has a function of setting a special sale item and the point (price) in the ticket issuing machine 1 by inputting the JAN code / item number and the exchange point from the keyboard. In this case, the product name and price of the special sale product are PLU if you enter the JAN code / product number on the keyboard.
It is automatically read from the file and set. Store controller in batch from external ECR25M to external memory 24
In addition to the aggregate file that stores the various aggregate data sent to 21 and the PLU file that stores the price and product name data of each product, a customer file with almost the same structure as that shown in FIG. A service product file and the like having almost the same configuration as that shown are set. And the external memory 24
The contents of the customer file and service merchandise file in the above are called by the store controller 21 before the start of business, and the contents of the ticket issuing machine 1 are passed through the SC interface 14.
It is sent to CPU7 in batch. The CPU 7 stores the contents of the supplied customer file and service product file in the external memory 24 in the corresponding customer file 13b and service product file 13c in the RAM 13 (FIGS. 8 and 9).

Next, regarding the ticketing processing procedure by the CPU 7 and the member,
This will be described with reference to the flowchart shown in the figure.

First, when the power is turned on, the CPU 7 is in a state of waiting for a membership card input in step S1. On the other hand, through the display control unit 8, the liquid crystal display 2a is caused to display a guide screen to the effect of "insert member card", as shown in FIG. Here, a member who wants to know his or her current service score or a member who wants a service ticket or a voucher for a special sale product inserts a membership card from the card insertion slot 6 (step S2). Now, assume that the member "Taro Yamada" has inserted his own membership card. Then, it is assumed that the membership number "23456" is magnetically recorded on his membership card. When the membership card is inserted through the card insertion slot 6, the CPU 7 causes the card reader 5 to read the membership number "23456" from the magnetic recording portion of the membership card via the card reader control unit 11 in step S3. Next, in step S4, the CPU 7 searches the customer file 13b by the read member number "23456" and reads the member data corresponding to the member number "23456". In this way, “Taro Yamada” (Kanji code) as the member name and “1702” as the service point (price) are read from the customer file 13b (see FIG. 8). Then, the CPU 7 performs step S5.
As shown in FIG. 12, the liquid crystal display 2a displays the member name “Taro Yamada” and the service score “1702” and touch keys such as “product”, “issue”, and “end”. Is displayed. Furthermore, a sentence briefly explaining the functions of the above-mentioned three types of touch keys is displayed. That is, when the "product" is touched, a message "a service data list of special sale (service) products is displayed" is displayed. When "Issue" is touched, the message "Service ticket will be issued" is displayed. Furthermore, when "End" is touched, "Return to original screen (step S1)" is displayed. The member will touch any one of “product”, “issue”, and “end” according to the mode of the service requested or requested by the member.

Hereafter, if the member touches (A) "End",
The case where (B) “Issue” is touched and the case where (C) “Merchandise” is touched are separately described.

(A) When "End" is touched on the screen First, the member does not want to display a list of special sale items or issue a normal service ticket (in the case of "NO" in step S6 and step S7), simply, If you just wanted to know your current service score ("YES" in step S8)
In case of)). In this case, the member touches "end" on the screen (step S1).
1) It will be. Here, when "end" is touched (actually, the touch panel 2b on the front side of "end" is touched), the touch panel 2b outputs an "end" touch signal. The touch panel control unit 9 receives the “end” touch signal and sends it to the CPU 7. When the CPU 7 receives the “end” touch signal from the touch panel controller 9,
Returning to S1, the display content of the liquid crystal display 2a is switched to the guide screen, and at the same time, it becomes ready to accept card input. Even if "end" is not touched within a certain time (for example, 20 seconds) (neither "product" nor "issue" is touched), the CPU 7 returns to step S1 and performs the same processing. To do.

(B) When "Issue" is touched on the screen When the screen shown in Fig. 12 is displayed (step S5)
In step S7, if the member does not want to display a list of service products (“NO” in step S6), and wants to issue a normal service ticket from the beginning (step S7).
In the case of "YES"). In this case, the member touches "Issue" on the screen (step S10). Here, when “issue” is touched (actually, the touch panel 2b on the front side of “issue” is touched), the touch panel 2b outputs an “issue” touch signal. Touch panel control unit 9 "issue"
Receives the touch signal and sends it to the CPU 7. When the CPU 7 receives the "issue" touch signal from the touch panel control section 9, the CPU 7 proceeds to step S12 and determines whether the service score of the member is "0". As a result, when the service score is "0", "service ticket cannot be issued"
After displaying the message for a certain period of time, the process returns to step S1 and is ready to accept the card input. On the other hand, when the service score is not “0”, the thermal printer 3 is driven through the printer control unit 10 to issue a service ticket in which the service score “1702” of the member is printed. FIG. 13 shows an example of the service ticket printed and issued in this way. Further, the CPU 7 accumulates the points of the issued service tickets and stores them in the accumulated memory. Then CPU7
Advances to step S13 and rewrites the service score in the customer file 13b. In this example, the service score before the update is “1702” and the value of the issued service ticket is also “1702”, so the content of the service score is updated to “0”. When the update process is completed, CPU7
Returns to step S1 and waits for a card input.

(C) When "Product" is touched on the screen When the screen shown in Fig. 12 is displayed (step S5)
Then, next, the member wants to see the list of special sale (service) products, and further, if the product he wants is displayed in the list, he wants to issue a voucher for the product. If (YES in step S6
S))). In such a case, the member touches the "product" on the screen (step S9). Here, when the “product” is touched (actually, the touch panel 2b on the front surface of the “product” is touched), the touch panel 2b outputs a “product” touch signal. The touch panel control unit 9 receives the “product” touch signal and sends it to the CPU 7. When the CPU 7 receives the “commodity” touch signal from the touch panel controller 9,
Proceeding to S14, the service product data is read from the service product file 13c and displayed as a list on the liquid crystal display 2a. As shown in Fig. 14, this list display screen displays the service product name, redemption points, selling price of the shop, service points of the member concerned, and further, "If you touch the product you want to redeem, a redemption ticket will be issued. And a touch key such as “issue service ticket” or “end”. As is clear from the above description, each "service product" name is also a touch key. In addition,
If none of the above touch keys are touched within a fixed time (for example, 20 seconds), CPU7
Returning to S1, it enters the input standby state, but generally, within the above-mentioned fixed time, the member, according to the mode of the service requested or requested by himself, "service product", "issue service ticket", " You will have to touch either "End".

(A) When "Service Product" is touched on the screen When the member is displaying the product he / she wishes to redeem on the screen shown in FIG. 14 (in step S15,
If "YES"), touch the product name (step S18). For example, if "Egg 1 pack" is touched from among "Service products" (actually, touch panel 2b on the front of "Egg 1 pack" is touched), touch panel 2b is touched by "Egg 1 pack". Output a signal. The touch panel control unit 9 receives the “egg 1 pack” touch signal and sends it to the CPU 7. CPU7 is
When the touch signal from the touch panel control unit 9 is supplied, the process proceeds to step S21, where the thermal printer 3 is driven via the printer control unit 10 to exchange the touched product "Egg 1 pack". Issue a ticket. FIG. 15 shows an example of the voucher printed / issued in this manner. In step S21, if the number of redeemed points of the touched service product is larger than the number of points the member has, the CPU 7 displays the message "I cannot issue a redemption ticket" for a certain period of time, and then the screen of the liquid crystal display 2a Is returned to the list screen shown in FIG. 14 (step S14). Next, the CPU 7 proceeds to step S22, and updates the service score in the customer file 13b. That is, the service point issued by the voucher is subtracted from the point (service point) of the member immediately before the issuance of the voucher, and the subtraction result is set as a new service point (point) in the customer file 13b. Store. In this example, since "50" points, which is the redemption score of "Egg 1 pack", were issued, "502" points are subtracted from the "1702" points held until immediately before issuance, and "1652" is obtained as the subtraction result. Get points. Therefore, the customer file
The contents of service points in 13b are updated to "1652" points.
Next, the CPU 7 proceeds to step S23 and increments the content of the number of issued exchange tickets in the service product file 13c by "1". Next, the CPU 7 proceeds to step S24, determines whether there is a redeemable product with the updated service points, and if the result of this determination is "YES", the process returns to step S14 and the liquid crystal display List screen of 2a display screen (Fig. 14)
Return to. If the result of the determination is "NO", the flow returns to step S5 to return the display screen of the liquid crystal display 2a to the data screen shown in FIG.

(B) When "Issue service ticket" is touched on the screen When the screen shown in Fig. 14 is displayed (step S1
In 4), the member does not want to issue a voucher because the product he / she wishes to redeem is not displayed (in the case of "NO" in step S15), instead,
If it is desired to issue a service ticket ("YES" in step S16), touch "Issue service ticket" on the screen (step S19). When "Issue service ticket" is touched (actually, "Issue service ticket"
The touch panel 2b on the front side of is touched), and the touch panel 2b outputs a "issue service ticket" touch signal. The touch panel control section 9 receives the “issue service ticket” touch signal and sends it to the CPU 7. When the CPU 7 receives the supply of the "service ticket issuance" touch signal from the touch panel control section 9, the process proceeds to step S12, and the above-described processing is repeated.

(C) When "End" is touched on the screen When the screen shown in Fig. 14 is displayed (step S1
In 4), the member does not want to issue a voucher because the product he / she wishes to redeem is not displayed (in the case of “NO” in step S15),
If it is not desired to issue a service ticket ("NO" in step S16), touch "End" in the screen (step S20). When "End" is touched,
As described in step S11, the “end” touch signal is sent to the CPU 7. As a result, CPU7
Return to S1 and enter the input standby state. In addition, within a certain time,
Even if "End" is not touched, CPU7
Returning to S1 is the same as in step S11.

According to the above configuration, the member can obtain a voucher for the service product instead of the normal rebate ticket if he or she wants to see the list display of the service product at the special price.

In the above-mentioned embodiment, the case where the data transfer from the parent ECR 25M to the store controller 21 and from the store controller 21 to the ticket issuing machine 1 is performed by the batch method has been described. In this case, the memory pack,
A recording medium such as a floppy disk may be used. Alternatively, it may be performed online or in real time.

Further, in the above-mentioned embodiment, the calculation method and the calculation time of the service point (amount of money) are not mentioned, but all the calculation methods and the calculation time can be applied. The following are examples of how to calculate service points.

(Example 1) When purchasing a product, the service point is calculated by the declining balance method, and the calculation results are cumulatively stored. For example, if a member purchases "1500" yen for a service target product, "15"
The service point "45" is calculated by multiplying the "00" yen by 3%. Then, this "45" point is stored in the customer file in addition to the service points that have already been generated by shopping up to the previous time.

(Example 2) The purchase amount (service target amount) to be serviced is cumulatively stored for each member, and the service point (amount) is calculated when necessary. In this case, for example, if the accumulated amount is 10,000 yen or less, multiply by 0%, if the accumulated amount is 20,000 yen or less, multiply by 2%, and if the accumulated amount is 30,000 yen or less, 3%. It is conceivable that the service will be implemented by multiplying by. However, in this case, it is necessary to devise a process when the service points (amount of money) remain due to the issuance of a voucher.
For example, a memory area for storing the remaining number may be set.

(Example 3) The service score is stored in the same manner as in the above-described example 2, and the purchase record of the member's service target product is also stored. In this case, when a service ticket or a voucher is issued, the stored service points do not correspond to the above-mentioned purchase history, but the purchase history of the member becomes easy to understand.

Further, in the above-mentioned embodiment, the service ticket is issued unless the service point is "0".
A minimum service point at which a service ticket is issued may be set. For example, if the service points are less than “100”, a service ticket may be issued. The fraction of the service point may not be issued. For example, if the service point is "1702" points, "1700" points should be issued, and the last one digit "2"
May be carried over to the next time. It is also possible for a member to issue only a desired score from his own points (service points).

Further, in order to prevent the voucher of a product which is not desired to be redeemed from being accidentally issued, a touch key of "issue voucher" may be newly set. Then, the touched product data may be displayed in reverse (reverse), and by touching "Issue of exchange ticket", the exchange ticket of the highlighted product may be issued.

In addition, in the above-mentioned embodiment, the case where all of the special sale items are displayed is described, but instead of this, only the redeemable items are displayed in the list within the range of the member's points. Is also good. In this case, if there is no redeemable merchandise, it may be displayed for a certain period of time and then returned to the data screen shown in FIG.

In addition, a bar code may be printed together with the service ticket or the exchange ticket. This allows the barcode scanner to process at checkout.

Further, in the above-mentioned embodiment, the number of exchange tickets issued is not limited, but instead, the upper limit of the number of exchange tickets issued (for example, 50 pieces) is set in advance for each product. Incidentally, after the issued number reaches the upper limit value, it may be deleted from the list display of the special sale item.

"Effects of the Invention" As is clear from the above description, according to the ticket issuing machine of the present invention, members can ask for a voucher or a rebate ticket according to their own preference, so that various kinds of members can be used. The service can be implemented. For example, in addition to carrying out a normal rebate service, it is also possible to set a special cheap price product that is required only by using a ticket issuing machine.

As a result, the effect of attracting customers and securing members can be further enhanced, which in turn can promote sales.

It should be noted that it will be easier for the store side to process products that do not last long. Also, it is easier to process a product voucher than a service ticket at checkout,
The processing efficiency is improved accordingly.

Further, according to the invention of claim 1, since the service product which the member cannot redeem is not displayed on the display means,
The list is easy to see and the selection of products is easy.

Further, according to the invention of claim 2, when the number of issued vouchers for a certain service product exceeds a predetermined upper limit,
Since the service product is not included in the list, there is no voucher, but there is no trouble such as the product to be redeemed, and the number of service products to be redeemed can be equalized.

[Brief description of drawings]

FIG. 1 is a flow chart showing an operation procedure of a ticket issuing machine according to an embodiment of the present invention, FIG. 2 is a perspective view showing an external configuration of the ticket issuing machine, and FIG. 3 is a block showing an electrical configuration of the ticket issuing machine. FIG. 4 is a front view showing the configuration of the operation / display unit of the ticket issuing machine, FIG. 5 is a side sectional view for explaining the operation of the touch panel of the ticket issuing machine, and FIG. 6 is the ROM in FIG. 7 is a conceptual diagram showing the area configuration of the RAM, FIG. 7 is a conceptual diagram showing the area configuration of the RAM shown in FIG. 3, FIG. 8 is a diagram showing the stored contents of the customer file in FIG. 7, and FIG. 9 is FIG. Showing stored contents of service product file in FIG. 10, FIG. 10 is a block diagram showing a configuration of a customer management system to which the ticket issuing machine is applied, and FIG. 11 is a diagram showing a display example of a guide screen according to the embodiment, and FIG. Is a diagram showing a screen display example of member data and various touch keys according to the embodiment. FIG. 13 is a diagram showing an example of printing and issuing a service ticket according to the same embodiment, FIG. 14 is a diagram showing a display example of a list screen of special sale (service) products according to the same embodiment, and FIG. 15 is according to the same embodiment. It is a figure which shows the example of printing and issuance of a product exchange ticket. 1 ... Ticket issuing machine (ticket issuing machine for customer management system), 2 ... Operation / display unit, 2a ... Liquid crystal display, 2b ... Touch panel (designating means), 3 ... Thermal printer (issuing means),
5 ... Card reader (reading means), 7 ... CPU (control means), 8 ... Display control section (display means), 9 ... Touch panel control section (designating means), 10 ... Printer control section (issuing means) ), 11 ... Card reader control unit (reading means), 13 ...
RAM, 13b ... Customer file (first storage means), 13c
...... Service product file (second storage means).

Claims (2)

[Claims] 1. A first storage means for storing a rebate amount or a rebate point given according to a purchase record for each member number, a product number or a product name for each special price service product, and the product. Is used in a customer management system having a second storage means for storing redeemable points by the rebate points, and has a reading means for reading a member number stored in a card, and the card is read by the reading means. A ticket issuing machine for a customer management system for issuing a rebate ticket according to a rebate amount or a rebate point read from the first storage means based on a member number read from the first storage means. A service that displays the read-out rebate amount or rebate points and is redeemable with the rebate points among the service products stored in the second storage means. A display means for displaying a list of products, a designating means for designating one or more service products from the list displayed by the display means, and a service product designated by the designating means. And a issuing device for issuing a voucher for the particular service product in place of the rebate ticket. 2. A first storage means for storing a rebate amount or a rebate point given according to a purchase record for each member number, and a product number or a product name and a product for each special price service product. The reading means is used for a customer management system having a second storage means for storing the number of redeemable points for redeemable points and the number of issuances of redemption vouchers, and has a reading means for reading a membership number stored in a card, A ticket issuing machine for a customer management system, which issues a rebate ticket according to a rebate amount or a rebate point read out from the first storage means on the basis of a membership number read out from the card by a reading means, wherein: A display for displaying the rebate amount or rebate points read from the first storage means and displaying the list of service products stored in the second storage means. A step, a designating means for designating one or more service products from the list displayed by the display means, and when the service product is designated by the designating means, instead of the rebate ticket, , Issuing means for issuing a voucher for the specific service product, and the second section each time the issuing means issues the voucher.
When the number of issued vouchers for the service product stored in the storage means is updated and the issued number exceeds the predetermined upper limit value, the service product is excluded from the list displayed on the display means. A ticket issuing machine for a customer management system, comprising: