JPH0883307A - Application reception system - Google Patents

Abstract

(57) [Summary] [Purpose] Improve the throughput of application acceptance work and reduce the amount of paper used. [Structure] The pen input recognition unit 1 recognizes the writing information written on the tablet, and the recognition information is displayed for the information of the items necessary for the reception process, and the writing information is displayed for the information of the items not required for the reception process on the tablet. indicate. From the recognized application information, the inspection aggregation control unit 2 performs the aggregation process using the recognized result for the part necessary for the reception procedure, outputs it in print, and requests the registrant to confirm the application. The information that is not needed sometimes remains as the written information, or when the certainty of the recognition result is high or when the reception time is long, the recognition result is output to the recording medium as the provisional reception result of the application.
The provisional reception confirmation unit 5 uses the output medium as a reception document, and corrects the database information such as incompleteness, erroneous entry, and recognition error at the reception. The reception certificate issuing unit 6 performs correction processing in the temporary reception confirmation unit 5 and outputs the corrected information to the recording medium.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an application acceptance system for accepting various application information such as bank deposit / withdrawal procedures, vehicle reservations, midyear gifts and year-end gifts.

[0002]

2. Description of the Related Art Conventionally, in this type of application acceptance system, an applicant for an application fills in the necessary information on a provided sheet and submits it to a reception desk. There is a method of inputting data using an input device such as a keyboard or a tablet, or a method of inputting data of the database at another occasion by performing only the procedure necessary for reception.

[0003]

In this application acceptance processing, since the window operator performs all the processing required for data input, the throughput of the acceptance processing depends on the processing capability of the window operator. However, the processing efficiency did not increase, which caused the user to wait.

An object of the present invention is to provide an application acceptance system which improves throughput of acceptance work and uses a small amount of paper.

[0005]

In the application acceptance system of the present invention, an input system and a display system are integrated, and a pen for recognizing application information entered in the input system with a pen and displaying it on a display unit. From the input recognition means and the application information input and recognized by the pen input recognition means, the portion necessary for the reception procedure is subjected to predetermined processing using the recognized result, output and displayed in print, and displayed to the writer. Information that is not required at the time of requesting confirmation will remain as written information, or
When the confidence of the recognition result is high or when the reception time is long, the recognition result is output to the recording medium as a temporary reception result of the application, and the output medium is used as a reception document and filled in. It has provisional reception confirmation means for correcting the database information of deficiency, erroneous entry, and recognition error at the reception, and reception certificate issuing means for performing correction processing by the provisional reception confirmation means and outputting the corrected information to the recording medium.

The application acceptance system of the present invention further comprises:
The pen input recognition means has auxiliary input means having various automatic reading functions for reducing the information that the applicant has to fill in.

[0007]

According to the present invention, when the applicant fills in the information necessary for the reception, the entered information is recognized by the character and graphic recognition, and at the same time, the processing such as inspection and counting is performed so that the reception can be performed. The provisional reception form is issued in advance, and if the provisional reception information is correct at the reception, the reception is completed only by accepting the application.

In order to realize this method, in the application reception system of the present invention, the writing information by the pen is taken into the system by the input device integrated with the input display, and the writing information is recognized by the character / graphic recognition function and coded. After converting to information, items required for reception processing are inspected and aggregated using code information, and for other items that are not necessary at reception, the written information is output as it is on a paper and used as a reception paper. ing.

Further, at the reception, it is possible to confirm the items necessary for the reception processing, to visually confirm the written information, and to make sure that there is no erroneous entry, and in the case of erroneous entry, it is possible to correct.

Further, by using auxiliary input means such as a bar code reader, a card reader and a business card reader, the number of entries of the applicant can be reduced.

If a place name is obtained from a postal code or a telephone number and a method of automatically obtaining information such as a family name from a telephone number is used, the number of entries of the applicant can be further reduced.

In this way, the request for accuracy of recognition is limited to only the items necessary for the reception work, the burden on the applicant is reduced, and the reception window operator can perform the work only by the confirmation processing. As a result, the application acceptance work can be performed in a short time.

Since the information at this time is digitized, the provisional acceptance sheet can be made small enough for humans to read.
In addition, since it is possible to print a stamp or confirmation stamp and use it as a reception sheet (reservation ticket, receipt, etc.), it also leads to resource saving of the sheet.

[0014]

Embodiments of the present invention will now be described with reference to the drawings.

FIG. 1 is a block diagram of an application acceptance system showing a first embodiment of the present invention, FIG. 2 is a flow chart showing its operation, and FIG. 3 is a typical example of an application form, "Gift FIG. 4 shows an example of a provisional acceptance sheet for the application form shown in FIG.

The application acceptance system of this embodiment is shown in FIG.
As shown in FIG. 3, a pen input recognition unit 1 that is a pen input recognition unit, an inspection collection control unit 2 that is an inspection collection control unit, a database 3, a temporary reception paper output unit 4, and a temporary reception confirmation unit 5 that is a temporary reception confirmation unit. And a receipt certificate issuing unit 6 which is a receipt certificate issuing means
It is composed of

The pen input recognition unit 1 recognizes the writing information entered in the entry field on the tablet by the applicant by the character / graphic recognition function, and the information of the items necessary for the reception processing is the recognition result, and the information necessary for the reception processing. For information on items that do not exist, writing information is displayed on the tablet. When this display result is the same as the applicant's intention and when the items necessary for the reception process are input, the inspection tabulation control unit 2 inspects each input information and matches the conditions of the input items. Or not. At this time, depending on the input item, it may be collated with the data in the database 3 or relevant information may be retrieved from the database 3 and displayed / presented to the operator.
In addition, even when all the items required for reception are input, the inspection / totalization is performed, and a temporary reception number and the like are added and output to the temporary reception paper output unit 4. In addition, these pieces of information are recorded and stored in the database 3.

The temporary reception confirmation section 5 on the reception side starts the reception in the order of temporary reception, or when the temporary reception paper is presented by the applicant, retrieves the information of the applicant from the database 3 by the temporary reception number or the like. Confirm that there are no mistakes in the entered contents, and if there are no mistakes, print a confirmation stamp on the temporary acceptance form to make a receipt. There is an error in the temporary reception form,
If there is an unreadable character figure, the reception side corrects it, corrects the reception information to correct the contents of the database 3, and then outputs it to the reception certificate issuing unit 6 to issue the reception certificate.

Next, the operation of this embodiment will be described with reference to the flowchart of FIG. On the application side, the applicant fills in necessary items according to the application form (display screen of the format shown in FIG. 3) displayed on the tablet of the pen input recognition unit 1 (step 11). At this time, in the pen input recognition unit 1, items necessary for reception, for example, a client zip code and a delivery zip code for calculating the shipping fee, and a product number for calculating the price of the product (the unit price must be known from the product number. Can be performed) and the number thereof (step 12). The recognition result is inspected for each input item, and it is checked whether or not the written zip code exists, whether the product number exists, or the like. After the recognition is completed, the total amount is calculated and displayed, and the confirmation of the applicant is waited (step 13). The information written by the applicant and the information on the recognition result are stored in the database 3 so that they can be used as information for confirming the application (step 14). At this time, the provisional reception number is attached to the application content and output to a recording medium (paper or card may be used), and output as provisional reception paper (an example of the provisional reception paper is shown in FIG. 4). Since it is sufficient for a person to confirm the entered characters, the provisional acceptance sheet can be output in a small size (step 15). After this, the applicant waits for the temporary reception number to be called from the reception side.

On the other hand, on the reception side, the reception processing has not been processed yet,
Also, the person who applied at an early time is automatically found from the temporary reception number, and the window operator calls it or displays it on the electronic bulletin board to notify the applicant of the reception.
At this time, the written information entered by the applicant and the recognition result are displayed on the terminal (temporary reception confirmation section 5) on the reception side, and the person who has received the temporary reception (applicant) waits in a state where the person can confirm (step 16). ). Next, the reception side checks whether the provisional reception form brought by the applicant matches the displayed contents, whether the entered contents are correct, and whether the written information can be read by humans. Is confirmed (step 17). At this time, if the conditions are not satisfied, the content of the temporary acceptance data is corrected using the terminal of the temporary acceptance confirmation unit 5 (generally a pen input recognition terminal) (step 18). When corrections are made, the new contents are output on a sheet of paper or the like, and the sheet is used as both a receipt and a receipt. On the other hand, if the content of the provisional acceptance form satisfies the conditions, a confirmation mark is put on the provisional acceptance form to form a receipt. At this time, the reception side charges the total amount to the applicant, the applicant performs accounting processing (step 20), receives the payment, and hands the receipt (step 19).

By taking such a system configuration and processing flow, it is only necessary to confirm the work at the counter, and for the items not required for the reception work, it is only necessary to confirm the quality of the writing information (characters). Since there is an advantage such as dealing with the part that is not good at figure confirmation in later processing),
The waiting time for the applicant can be shortened in the application reception process. In addition, the applicant fills in and inputs data, and in some cases, confirmation is performed, which leads to improvement in work efficiency on the reception side.

FIG. 5 is a block diagram of an application acceptance system showing a second embodiment of the present invention. This is one in which the auxiliary input unit 7 is added to the application reception system of the first embodiment. Taking the case where the auxiliary input unit 7 is a bar code reader as an example, if the product name or product number of the input of the application becomes a barcode, it is possible to reduce manual input errors of these items, and the applicant It also reduces the time required to enter.

[0023]

As described above, the present invention has the following effects. (1) According to the invention of claim 1, when the applicant fills in the information necessary for reception, it is converted into code information by character / figure recognition, and at the same time, it is made ready for reception by conducting inspections and tabulations. And issued a temporary acceptance form,
If the provisional reception information is correct at the reception, the application can be received in a short time by accepting the application only by accepting the application.
Less time is required to wait for the applicant. In addition, the provisional reception paper and the reception certificate (certificate that can also be used as a receipt) can be made small, so that less paper is required, which leads to resource saving. Since you can know the type of product or application and the required number of items at the time of reception with the code information, the applicant can directly know whether there is inventory (vacant seats in case of seat reservation etc.), there is nothing you want You can take immediate action. (2) According to the invention of claim 2, the number of items to be entered by the applicant can be reduced by using an auxiliary input means such as a bar code reader, a card reader, or a business card reader.

[Brief description of drawings]

FIG. 1 is a block diagram showing an application acceptance system according to a first embodiment of the present invention.

FIG. 2 is a flowchart showing the operation of the first embodiment.

FIG. 3 is a diagram showing an example of an application form.

FIG. 4 is a diagram illustrating an example of a temporary acceptance sheet.

FIG. 5 is a block diagram showing an application acceptance system according to a second embodiment of the present invention.

[Explanation of symbols]

 1 Pen Input Recognition Unit 2 Inspection Aggregation Control Unit 3 Database 4 Temporary Reception Paper Output Unit 5 Temporary Reception Confirmation Unit 6 Receipt Certificate Issuing Unit 7 Auxiliary Input Unit 11 to 20 Steps

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Toru Wakahara 1-6, Uchiyuki-cho, Chiyoda-ku, Tokyo Nihon Telegraph and Telephone Corporation (72) Inventor Akira Suzuki 1-6-1, Uchiyuki-cho, Chiyoda-ku, Tokyo Nippon Telegraph and Telephone Corporation

Claims (2)

[Claims] 1. Bank deposit / withdrawal procedures, vehicle reservations,
It is an application acceptance system that accepts various application information such as mid-year gifts and year-end gifts.The input system and the display system are integrated, and the application information entered in the input system is recognized with a pen and displayed on the display unit. From the pen input recognition means and the application information input and recognized by the pen input recognition means, the part necessary for the reception procedure is subjected to a predetermined process using the recognized result, output is displayed in print, and is filled in. The person who asks for confirmation and the information that is not needed at the time of receiving the application remains as written information, or when the confidence of the recognition result is high or when there is enough time to accept the recognition result, the recognition result is recorded as the temporary acceptance result of the application. It is assumed that the inspection aggregation control means to be output to and the output medium will be used as a reception document to correct the database information of insufficient entry, erroneous entry and recognition error at the reception. Application acceptance system having a with confirmation means, the acceptance certificate issuing means for outputting the information that is correctly carried out the correction process in the temporary reception confirmation means on a recording medium. 2. The auxiliary input means having various automatic reading functions for reducing the information that the applicant has to fill in with the pen input recognition means.
The application reception system described.