JPH10240811A - Method for displaying information between terminals - Google Patents

Abstract

PROBLEM TO BE SOLVED: To visually transmit a part designated by an operator side to a customer side between terminals. SOLUTION: Information is transmitted from a customer side terminal through a prescribed line to an operator side terminal (S101-S102). Then, an operator is allowed to refer to the information obtained by the operator side terminal on the display of the terminal, and to designate the prescribed part of the information (S103-S106). Then, position information on the display of the operator side terminal in the prescribed part designated by the operator is transferred through the line to the customer side terminal (S107-S113), and the part of the display of the customer side terminal corresponding to the prescribed part is changed to another part and displayed based on the position information in the prescribed part obtained by the customer side terminal (S114-S115).

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for displaying information between terminals for transferring information between a terminal on the customer side and a terminal on the operator side and for performing a predetermined display.

[0002]

2. Description of the Related Art In recent years, systems such as an unmanned automatic contract reception system in the consumer finance industry have been introduced in which information is transferred between two terminals arranged at remote positions to perform various application transactions. Its use is spreading as a new service form in the multimedia age.

[0003] In such a system, consideration is given to high functionality and user-friendly operability and privacy protection, and a company such as a financial company can communicate with a host without owning a large store. Various advantages such as promotion of customer acquisition and reduction of labor costs can be considered, for example, if a place where a terminal can be installed is prepared, various transactions can be performed unattended.

[0004] For example, when a customer applies for a transaction in such a system, the customer fills in an application sheet prepared in advance and fills in necessary items, and the customer performs an application process in a booth where a terminal is installed.

[0005] A customer sets a sheet on which necessary items are entered in a scanner connected to a terminal of a booth, and gives an instruction to start reading by designating on a display (with a touch panel) of the terminal. The information read by the scanner is transferred to a terminal on the company side via an ISDN line or the like.

The transferred information is displayed on the display of the terminal on the company side. That is, the image of the sheet read by the customer with the scanner and the necessary items written on the sheet are displayed on the display. The operator on the company side refers to the necessary items displayed on the display and determines whether there is any omission of entry or an entry error.

[0007] If there is any entry omission, a call is made to the booth where the customer is located by telephone or the like, and the fact that there is incompleteness such as omission of entry is requested, and a request is made for correct entry.

[0008]

However, if the operator contacts the customer by telephone or the like when the document is incomplete, the characteristics of the unmanned contract system are lost. In other words, although there is a characteristic that contracts can be easily made while protecting privacy by performing unmanned and automatic transactions, if there is any incomplete entry, customers do not expect such as exchanges by operators or telephones etc. There is a problem of performing work.

[0009]

SUMMARY OF THE INVENTION The present invention is a method for displaying information between terminals to solve such a problem. That is, the present invention provides a process of transferring information from a terminal on the customer side to a terminal on the operator side via a predetermined line, and the operator refers to information obtained on the terminal on the operator side by a display of the terminal, and And transferring the position information on the display of the operator's terminal in the predetermined portion specified by the operator to the customer's terminal via a line, and Displaying a part of the display of the terminal on the customer side corresponding to the predetermined part with another part based on the positional information on the part.

[0010] Further, a step of transferring information including characters from a terminal on the customer side to a terminal on the operator side via a predetermined line, and performing character recognition on the information obtained on the terminal on the operator side. Identifying a predetermined portion based on the
Transferring the position information on the display of the operator-side terminal in the specified predetermined portion to the customer-side terminal via the line, and corresponding to the predetermined portion based on the position information of the predetermined portion obtained at the customer-side terminal And a step of displaying the part of the display of the terminal on the customer side differently from the other parts.

A step of reading predetermined document information at a terminal on the customer side, transferring the document information to a terminal on the operator side via a predetermined line, and a step of transferring the document information obtained at the terminal on the operator side to the terminal of the terminal. A step of referring to the display by an operator and designating a predetermined portion in the document information;
Transferring the position information on the display of the operator-side terminal in the predetermined portion specified by the operator to the customer-side terminal via a line, and determining the predetermined position based on the position information in the predetermined portion obtained by the customer-side terminal. A step of displaying a part of the display of the terminal on the customer side corresponding to the part with another part, and displaying the information between the terminals.

According to the present invention, information transferred from a customer terminal via a predetermined line is displayed on a display of an operator terminal, and the operator designates a predetermined portion, thereby displaying the predetermined portion on the display. The location information is transferred to the customer terminal via a line. Thus, the terminal on the customer side can display a predetermined portion designated by the operator on the display in place of another portion on the basis of the transferred position information, and can transmit an instruction from the operator to the customer on the display. become.

Further, the information including the characters sent from the terminal on the customer side is recognized by the terminal on the operator side, and a predetermined portion is specified based on the result of the character recognition. The transferred portion is automatically extracted from the result of the character recognition, and can be accurately displayed on the display of the terminal on the customer side.

[0014]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of a method for displaying information between terminals according to the present invention. FIG. 1 is a flowchart illustrating the first embodiment, and FIG. 2 is a system configuration diagram. First, a system configuration will be described with reference to FIG. That is, in this embodiment, IS
Operator-side terminal 10 connected via a line such as a DN
The predetermined information is transferred between the client terminal 20 and the customer terminal 20, and user-friendly information is displayed.

The operator terminal 10 is a computer 1
0, multimedia communication control device 12, display 1
3 is comprised. The customer terminal 20 includes a personal computer (PC) 21, a multimedia communication control device 22, a card issuing machine 23, an automatic sheet feeder (ASF) 24, a printer 25, a camera 26, and a sensor 2.
7, a scanner 28, and a touch panel monitor 29.

When a customer wants to make a predetermined transaction in such a system, he or she fills in a document P such as an application form prepared in advance, and then sets it on the scanner 28. After that, the image information of the document P is read and displayed on the touch panel monitor 29. The image information read by the scanner 28 is transferred to the operator terminal 10 via the ISDN line and displayed on the display 13.

In the first embodiment, the operator terminal 10
The operator refers to the display on the display 13 and specifies an appropriate part of the image of the document displayed on the display 13 when it is desired to give an instruction to the customer, for example, when there is a defect such as omission of description or a description error. The feature is that the corresponding portion of the touch panel monitor 29 of the customer terminal 20 is displayed in a red frame or the like to inform the customer that there is an incomplete entry or the like.

Next, according to the flowchart of FIG.
A method for displaying information between terminals in the embodiment will be described.
In the following description, reference numerals not shown in FIG.
Shall be referred to.

First, as shown in step S101, a document P in which predetermined items are entered is image-read by the scanner 28 in the customer terminal 20. Then, step S
As shown at 102, the document image read by the scanner 28 is transferred to the operator terminal 20 as data. The data transfer is performed from the multimedia communication control device 22 of the customer terminal 20 via the ISDN line.

Next, as shown in step S103, the transferred document image is received at the operator side terminal 10. The transferred document image is stored in the multimedia communication control device 12 of the operator side terminal 10.
Is displayed on the display 13 in the next step S104.

In step S105, the operator refers to the document image displayed on the display 13 to determine whether or not there is any entry deficiency. If there is no entry deficiency, the process is terminated as it is, but if there is an entry deficiency, the process proceeds to step S106.

In step S106, the operator clicks (designates) an incomplete entry of the document image displayed on the display 13 using input means such as a mouse. By this clicking operation, in step S107, it is checked whether or not the clicked portion is a portion that can be displayed in, for example, a red frame on the display 13. This check uses the red frame designated coordinate data file.

The red frame designation coordinate data file is a file in which the relationship between the coordinate value of the clicked portion on the display 13 and the red frame region to which the coordinate value belongs is registered. It is checked whether or not belongs to any red frame area.

In step S108, it is determined whether or not the coordinate value of the clicked portion is within the range of the coordinates specified by the red frame (within the red frame region).
Then, it is determined whether or not the red frame corresponding to the clicked portion is already displayed. If no red frame is displayed, a red frame region corresponding to the clicked portion is displayed in a red frame in step S110.

On the other hand, if the user clicks on a portion already displayed with a red frame, the process proceeds to step S111, and the red frame display corresponding to the clicked portion is deleted. This is a measure to be taken in a case where a portion which is not desired to be specified is displayed in a red frame due to a click error.

Next, in step S112, it is determined whether or not there is any other part of which entry is incomplete. If so, the process returns to step S105 to repeat the same processing.

On the display 13 of the operator-side terminal 10 shown in FIG. 2, for example, the portions indicated by the areas S1 and S2 are displayed in red frames by such processing.

Next, in step S113, the position information of the portion indicated by the red frame is transferred to the customer terminal 20 via the ISDN line. In the customer terminal 20, the multimedia communication control device 22 acquires this position information, and displays the previously read document image with a red frame as shown in step S114.

On the touch panel monitor 29 of the customer terminal 20 shown in FIG. 2, areas S1 'and S2' on the document image corresponding to the red frame areas S1 and S2 displayed on the display 13 of the operator terminal 10 are shown. It will be displayed in a red frame.

Then, the customer operates the touch panel monitor 2
By referring to the red frame portion displayed in 9, it is recognized that there is an incomplete entry, and in step S115, the incomplete portion of the document is corrected.

According to such a process, the customer can refer to the red frame displayed on the touch panel monitor 29 and receive an indication of a lack of entry without directly communicating with the operator by telephone or the like.

Next, a method of displaying information between terminals according to the second embodiment of the present invention will be described. FIG. 3 is a flowchart illustrating the second embodiment. In the following description, reference numerals not shown in FIG. 3 refer to FIG.

The second embodiment is characterized in that a document image mainly including characters is character-recognized by the operator-side terminal 10 to accurately determine an incomplete entry or the like.

First, as shown in step S201, the document P on which predetermined items are entered is read by the scanner 28 in the customer terminal 20. Then, step S
As shown at 202, the document image read by the scanner 28 is transferred to the operator side terminal 20. The data transfer is performed from the multimedia communication control device 22 of the customer terminal 20 via the ISDN line.

Next, as shown in step S203, the transferred document image is received at the operator side terminal 10. The transferred document image is stored in the multimedia communication control device 12 of the operator side terminal 10.
Is displayed on the display 13 in the next step S204.

In the next step S205, the operator determines whether or not the document is incomplete. If not, the process is terminated. If there is a lack of entry, step S206
Then, it is automatically checked whether or not the document image is not completely filled out using a character recognition (hereinafter simply referred to as "OCR") program.

In this OCR program, the characters of the document image are converted into code data, and the code data is compared with the code data of the characters registered in advance to check whether there are any typographical errors in the characters of the document P. The number and address are recognized as characters, and based on the code data, it is checked whether or not they match the postal code and address registered in a postal code dictionary (not shown).

Then, in step S207, it is checked whether or not the incompletely checked portion checked in step S206 is a portion that can be displayed in a red frame, for example. This check uses the red frame designated coordinate data file.

As in the first embodiment, the red frame designation coordinate data file is a file in which the relationship between the coordinate value of the clicked portion on the display 13 and the red frame area to which the coordinate value belongs is registered. Then, OC
It is checked whether or not the coordinate value of the part of the entry that is checked by the R program belongs to any of the red frame areas.

In step S208, it is determined whether or not the coordinate value of the incomplete entry is within the range of the coordinates specified by the red frame (within the red frame area).
Proceeding to step 9, the red frame area corresponding to the incomplete entry is displayed with a red frame.

Next, in step S210, it is determined whether or not there is any other entry deficiency, and if so, the flow returns to step S205 to repeat the same processing.

Next, in step S212, the position information of the portion indicated by the red frame is transferred to the customer terminal 20 via the ISDN line. At the customer terminal 20, the multimedia communication control device 22 acquires this position information, and displays the previously read document image with a red frame as shown in step S212.

The customer touches the touch panel monitor 2
By referring to the red frame portion displayed in 9, it is recognized that there is an incomplete entry, and in step S213, the incomplete portion of the document is corrected.

By such processing, the defect of the document entered by the customer can be determined as code data by the OCR program, and the defective entry can be displayed on the touch panel monitor 29 of the customer terminal 20 in a red frame. . The customer can refer to the red frame displayed on the touch panel monitor 29 and receive an indication of a lack of entry without directly communicating with the operator by telephone or the like. The part can be conveyed to the customer.

Further, by accumulating the incompletely checked portions checked by the OCR program, it is possible to statistically extract portions of the document in which the incompletely written portions are likely to occur, so that the application form can be easily filled out. This is useful when creating a new document format.

In each of the first and second embodiments described above, an example is shown in which a red frame is displayed corresponding to a part of which entry is incomplete, but this red frame is used for the processing shown in the flowchart of FIG. It can be edited by.

First, in step S301, an image of a document having a predetermined format is displayed on a screen (the display 13 of the operator terminal 10 shown in FIG. 2). Next, as shown in step S302, a red frame based on the red frame designated coordinate data stored in the red frame designated coordinate data file is displayed over the displayed document image.
As a result, all the red frames registered in the displayed document image are displayed.

Next, as shown in step S303, it is determined whether there is a red frame to be newly added. If there is a new addition, the process proceeds to step S304, where a red frame is created at a newly created designated position by a predetermined mouse operation such as drag and drop. In the case of further addition, steps S303 to S304 are repeated along the arrow L1 in the figure.

In step S305, it is determined whether or not there is any one that changes the position or size of the already created red frame. If there is, the process proceeds to step S306, and the position or size of the designated red frame is changed by clicking the button. For example, in the case of a rectangular red frame, one of the corners is designated with a mouse to change the size to a predetermined size, or one of the sides of the red frame is selected and moved with a mouse to move to a predetermined position. When the position or size of the red frame is to be further changed, steps S305 to S306 are repeated along the arrow L2 in the figure.

In step S307, it is determined whether there is a red frame to be deleted. If there is, step S
Proceeding to 308, the designated red frame is deleted by clicking the button. Steps S307 to S308 are repeated along the arrow L3 in the figure to double the deletion of the red frame.

After all editing is completed, step S30
The coordinate data of the red frame changed in step 9 is stored in a file. Thus, the edited red frame designation coordinate data file is completed.

By such processing, the red frame corresponding to the document image can be easily edited. That is, even when the format of the document is changed or a new document is registered, the red frame can be easily edited and created.

In the above description, an example has been shown in which, when there is an incomplete entry or the like, the corresponding portion is displayed in a red frame. However, the present invention is not limited to the red frame and other colors or Any other method may be used as long as it makes it possible to distinguish between a part with an incomplete entry and the other part by another display method (flashing or the like).

Further, in the above-described embodiments, an example has been described in which the incompletely filled portion of the document created by the customer is displayed in a red frame or the like, but all items other than the incompletely filled portion are correctly filled in. A part for notifying that the processing has been completed, a part for notifying that processing has been completed, and the like may be displayed in a red frame or the like so that the customer can be visually recognized.

[0055]

As described above, the method for displaying information between terminals according to the present invention has the following effects. That is, by specifying the information transferred from the customer's terminal on the operator's terminal, the specified portion can be displayed on the display of the customer's terminal. Instead, the operator's instructions can be visually recognized by referring to the display. Further, it is possible to save the operator from having to explain to the customer.

Further, by using character recognition, a predetermined portion can be accurately specified from the information transferred from the terminal on the customer side, and omission or incorrect check by the operator and reduction of the operator's check time can be achieved. Becomes possible.

Thus, it is possible to exchange information accurately while protecting privacy in information transfer between terminals.

[Brief description of the drawings]

FIG. 1 is a flowchart illustrating a first embodiment.

FIG. 2 is a system configuration diagram.

FIG. 3 is a flowchart illustrating a second embodiment.

FIG. 4 is a flowchart illustrating a frame editing process.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Operator side terminal 11 Computer main body 12 Multimedia communication control device 13 Display 20 Customer side terminal 21 Personal computer 22 Multimedia communication control device 28 Scanner 29 Touch panel monitor

Claims (6)

[Claims] A step of transferring information from a terminal on the customer side to a terminal on the operator side via a predetermined line; and an operator referring to the information obtained on the terminal on the operator side on a display of the terminal, A step of designating a predetermined portion in the information; a step of transferring position information on a display of the operator side terminal in the predetermined portion designated by the operator to the customer side terminal via the line; Based on the position information in the predetermined portion obtained by the terminal, changing the display portion of the terminal corresponding to the predetermined portion to another portion, and displaying the changed portion. Display method. 2. The system according to claim 1, wherein when the operator designates a predetermined portion in the information, an area corresponding to the predetermined portion on the display of the terminal on the operator side is changed and displayed in another portion. Information display method between the described terminals. 3. A step of transferring information including a character from a terminal on the customer side to a terminal on the operator side via a predetermined line, and performing character recognition on the information obtained on the terminal on the operator side;
Specifying a predetermined portion of the information based on the result of the character recognition; and transferring position information on the display of the operator-side terminal in the specified predetermined portion to the customer-side terminal via the line. And, based on the position information of the predetermined part obtained at the terminal on the customer side, a step of displaying a part of the display of the terminal corresponding to the predetermined part with another part and displaying the same. Characteristic information display method between terminals. 4. When a predetermined portion is specified based on a result of the character recognition, an area corresponding to the predetermined portion on a display of the terminal on the operator side is changed and displayed in another portion. The method for displaying information between terminals according to claim 3. 5. A step of reading predetermined document information at a terminal on the customer side and transferring the document information to a terminal on the operator side via a predetermined line, and transmitting the document information obtained at the terminal on the operator side. A step of designating a predetermined portion in the document information by an operator referring to the display of the terminal; and transmitting the position information on the display of the terminal on the operator side in the predetermined portion designated by the operator to the customer via the line. Transferring the information to the terminal on the side of the terminal, and, based on the positional information on the predetermined part obtained at the terminal on the customer side, displaying the part of the display of the terminal corresponding to the predetermined part with another part. A method for displaying information between terminals, comprising: 6. When the operator designates a predetermined portion in the document information, an area corresponding to the predetermined portion on the display of the terminal on the operator side is displayed differently from other portions. 5. The information display method between terminals according to 5.