JPH10271221A - Group service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily realize movement of a group service by dialing the telephone number of an arbitrary telephone set in a movement destination together with a movement special number to request registration. SOLUTION: When a mobile telephone set 10d attached to a department A is moved to a department B, the movement special number for group service request and the telephone number of an arbitrary telephone set attached to the department B are reported to a dial analysis part 3. A service control part 4 registers movement to the department B in subscriber data of the mobile telephone set 10d. This registration information is displayed on the mobile telephone set 10d. Since a person carrying the mobile telephone set 10d can use the telephone number of any telephone set in the department, to which it is moved, for registration request, he can easily change contents of the group service without knowing a code or the like specifying the department.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a group service system for providing a group service such as an extension representative service or a call pickup service for each of a plurality of telephones connected to a private branch exchange.

[0002]

2. Description of the Related Art When a plurality of telephones accommodated in a private branch exchange belong to, for example, a certain department, if any telephone is called and another telephone is called, the telephone is connected to an adjacent telephone. There is a service such as incoming calls.
This is called the representative telephone service. On the other hand, among telephones, digital mobile telephones and the like are widely used in addition to fixed telephones connected to a line via a modular cable. If such telephones also belong to the same department, they can be targeted for group service.

[0003] However, the mobile telephone is often carried by the owner as it is, and moved to another department for use. In such a case, it is preferable that a similar group service can be received at the destination. To this end, systems have been developed in which a destination requests a private branch exchange to a private branch exchange (JP-A-4-27294, JP-A-7-321777).

[0004]

The conventional group service system as described above has the following problems to be solved. A user of a mobile phone wants to make a registration request to the private branch exchange as quickly and easily as possible after moving to the destination. In addition, a system that can release the registration request without forgetting when returning to the department to which the user belongs is desirable. Furthermore, there are various services other than the extension representative service in the group service. It is preferable that a registration request or the like can be made without selecting these services or being aware of these services.

[0005]

The present invention employs the following structure to solve the above problems. <Structure 1> In a group in which a group constituted by a plurality of telephones accommodated in the same private branch exchange receives an operation group service in each service area,
When a mobile phone belonging to a certain group moves to a service area of another group, a registration request including information on a mobile special number indicating service contents and a telephone number of an arbitrary phone belonging to a destination group is transmitted from the mobile phone. Receiving the analysis result of the dial analysis unit, and recognizing the destination group by retrieving the subscriber data of the telephone belonging to the destination group by accepting the analysis result of the dial analysis unit. , Searching the subscriber data of the mobile phone, registering the destination group,
A group service system comprising a service control unit for providing a group service at a destination to the mobile telephone.

<Configuration 2> A group service system according to configuration 1, wherein the mobile telephone is provided with a display unit for displaying a notification of the start of the group service by the service control unit.

<Configuration 3> A group service system according to configuration 1, wherein a request for provision of a plurality of group services is made at the same time by a mobile special number included in a mobile telephone registration request.

<Configuration 4> In configuration 1, the mobile telephone is provided with a release request key for collectively releasing the group service at the destination when returning from the service area of another group to the service area of the group to which the mobile phone belongs. A group service system characterized by:

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below using specific examples. <Specific Example> FIG. 1 is an operation explanatory diagram showing a specific example of the group service system of the present invention. As shown in this figure,
Department A has three telephones 10a, 10b, 10c,
The mobile telephone 10d belongs and is housed in a private branch exchange (not shown). Department B has a telephone 20
a, 20b, and 20c belong to a private branch exchange (not shown). Here, in the present invention, the mobile telephone 10d is moved from the service area 10A where the department A is located.
Moves to the service area 10B where the department B is located,
Provide a way to receive the same group services as before. The configuration of the private branch exchange that provides such a group service will be described in advance, and the operation shown in FIG. 1 will be specifically described.

FIG. 2 is a block diagram showing an example of a private branch exchange according to the present invention. The private branch exchange 1 shown in the figure has a terminal control unit 2 for controlling connection to a telephone line, a dial analysis unit 3,
A service control unit 4 and a database 5 are provided. The terminal control unit 2 accommodates three telephone lines 10a, 10b, 10c belonging to the department A and each line of the mobile telephone 10d. Each line of three telephones 20a, 20b, 20c belonging to department B is accommodated. Further, separate lines for telephones 30a and 30b are accommodated separately.

The appearance of the mobile telephone 10d is shown on the right side of the figure. As shown in this figure, the mobile telephone 10d is provided with a display 11 and dial keys 12.
The dial key 12 is a numeric key used for making a call, a function key such as * or #, and various functions used for inputting and releasing a movement special number at the time of a registration request used in the present invention. It is assumed that a key is provided. The number of function keys and their functions are arbitrary. For example, *
If it can be replaced by a combination of a key or a # key and a numeric key, it is sufficient. When a group service is requested using such a key, the private branch exchange 1 registers the group service. The result is configured to be displayed on the display 11. This display is, for example, a symbol mark indicating a group service.

Returning to FIG. 1, the specific operation of the present invention will be described. First, the mobile telephone 10d belongs to the department A in the service area 10A, and that fact is registered in the exchange as described with reference to FIG. It is assumed that the mobile telephone 10d has moved to the service area 10B where the department B is located (step S1). At this time, the person carrying the mobile telephone 10d makes a registration request by dialing the telephone number of an arbitrary telephone belonging to the department B together with the mobile special number (step S2).

The terminal control unit 2 shown in FIG. 2 controls the operation of each telephone and the connection between the telephones. The dial analysis unit 3 is a unit that determines the type of the group service corresponding to the mobile special number from the dial number transmitted from the telephone, and notifies the service control unit 4 of that. For this purpose, the dial analysis unit 3 holds table data 6 in which a movement special number and a service type are associated as shown in FIG. The service control unit 4 refers to the database 5 and determines whether to activate the service. The database 5 stores subscriber data and service-related data of each telephone.

The transfer special number is, for example, a number for specifying a group service when a user requests a group service when moving to an extension representative group. By receiving this number, the dial analyzer 3 recognizes that the mobile telephone has moved to a certain service area.
The service control unit 4 receives the analysis result of the dial analysis unit 3 and refers to the database 5. First, telephone 2
If phone number 0a were added to the registration request,
The department B to which the telephone belongs is recognized with reference to the subscriber data (step S3).

Next, the service control unit 4 controls the mobile telephone 1
The destination extension representative group number is changed to the department B by referring to the subscriber data 0d (step S).
4). Thereafter, the service control unit 4 sets the mobile phone 10d.
Is notified of the registration information (step S5). Thereby, the display 1 of the mobile telephone 10d shown in FIG.
1 shows that the group service at the destination has been started.

FIG. 3 is an explanatory diagram of extension representative service related data. FIG. 3A shows the contents of the subscriber data. The mobile telephone 10d of this extension number belongs to the department A as an extension representative group. In addition, there is a portion for displaying a destination extension representative group. Here, the destination department B is registered. Thus, it is displayed that the mobile telephone 10d currently receives the representative group service in the department B.

FIG. 2B shows an extension representative group member list. In the extension representative group member list specified by the extension representative group transfer special number, a list of accommodated telephones corresponding to the department name is entered. The phones included in this list receive the extension representative group service. Here, the currently moved mobile telephone 10d is added.

Next, the operation of the extension representative service will be described. When the registration is performed as described above, the following service is started. In FIG. 2, first, the mobile telephone 10
Assume that a call is made from the telephone 40a to the mobile telephone 10d when, for example, d is talking on the telephone 30a of another department. At this time, the service control unit 4 shown in FIG.
Detects that the mobile telephone 10d is busy and cannot connect a call from the telephone 40a.

The service control unit 4 reads the subscriber data of the mobile telephone 10d from the database 5 and refers to the destination extension representative group. Further, the service control unit 4
Reads the extension B group member list of the department B from the database 5 and obtains the telephone number of the telephone belonging to the extension representative group of the department B. For example, when it is recognized that the telephone 20b belonging to the department B is empty and the call from the telephone 40a can be transferred, the terminal control unit 2 is notified to transfer the call from the telephone 40a to the telephone 20b. I do. The terminal control unit 2 causes the telephone set 20a to receive a call from the telephone set 40a. Thus, telephone 2
0b is called, and a telephone call with the telephone 40a becomes possible. According to this extension representative service, a new call to a telephone during a call can be transferred to a telephone belonging to a nearby destination extension representative group without being treated as busy.
Therefore, there is no need to make a call again, and if a message is requested, the business can be conveyed indirectly.

In exactly the same procedure, a group service for a call pickup service is also possible. FIG.
7 shows an explanatory diagram of call pickup service related data. As shown in FIG. 4A, the subscriber data of the mobile telephone 10d is set so that the initial call pickup group and the destination call pickup group can be registered. In the call pickup group member list corresponding to the call pickup group transfer special number, a list of telephones belonging to the department B is entered as shown in FIG. When making a registration request in step S2 of FIG. 1, the call pickup group service is received by dialing this call pickup group movement special number.

Next, the contents of the call pickup service will be described. For example, in FIG.
Moves to the service area 10B of the department B, and then calls the telephone 20c of the department B from the telephone 30a in another area. At this time, the mobile telephone 10d dials the mobile special number of the call pickup service.
The dial analysis unit 3 recognizes that it is a call pickup response from the received dial information, and notifies the service control unit 4. The service control unit 4 refers to the database 5 and reads out the subscriber data of the mobile telephone 10d. Here, it is registered that the destination pickup group has moved to the department B. This is read out, and the telephone calling in the department B is searched.

When the service control unit 4 detects that the telephone 20c is ringing, it requests the terminal control unit 2 to connect the mobile telephone 10d to the telephone 30a. In response to this request, the terminal control unit 2 connects the telephone 30a and the mobile telephone 10d and makes a call. In this way, it is possible to make a call using the mobile telephone 10d carried by the user without moving to the telephone 20c that is calling the department B.

Next, the hold proxy service will be described. The operation shown in FIG. 1 can be applied to the registration of the holding proxy service as it is. As the transfer special number, a number preset as a hold proxy group transfer special number is used. FIG. 5 is an explanatory diagram of the hold proxy service related data. (A) is subscriber data, and it is registered that the mobile telephone 10d previously belongs to the department A as a hold proxy group, and has moved to the department B as a destination hold proxy group. Also, a list of telephones belonging to the department is entered in the hold proxy group member list corresponding to the hold proxy group transfer special number.

Next, the operation of the hold proxy service will be described. In FIG. 2, for example, when the telephone set 20c of the department B is talking with the telephone set 30a, the call with the telephone set 30a can be replaced with the mobile telephone set 10d. This is the pending proxy service. First, the telephone set 20c registers the hold proxy registration special number during a telephone call with the telephone set 30a, and notifies the dial analysis unit 3 of the registration. The dial analysis unit 3 analyzes the received dial number, finds out that it is a hold proxy registration, and notifies the service control unit 4. Service control unit 4
Notifies the terminal control unit 2 that the telephone call of the telephone 30a is put on hold and the telephone 20c is released. The terminal control unit 2 releases the telephone 20c while holding the telephone 30a.

Next, the mobile telephone 10d dials the obtained number of the held proxy response, and transmits the dialed number to the dial analyzer. The dial analysis unit analyzes the received dial number, and when it knows that this is a hold proxy response, notifies the service control unit 4 to that effect. Service control unit 4
Reads out the subscriber data of the mobile telephone 10d with reference to the database 5 and recognizes that the group of the department B is registered as the destination hold proxy group. When a search is made from the telephones belonging to the group of the department B for holding registration, it is known that the telephone 30a is on hold. Then, the telephone 30a and the mobile telephone 10d
It requests the terminal control unit 2 to connect to the terminal. Terminal control unit 2
Connects the mobile telephone 10d and the telephone 30a to enable a telephone conversation.

As described above, when transferring a call to a telephone which does not belong to the hold proxy group, it is necessary to dial the extension number of the telephone during the call and transfer the call. Can be transferred by the same operation as that in the same group.

[0027]

As described above, the group service can be easily moved by dialing the telephone number of an arbitrary destination telephone together with the movement special number and requesting registration. In addition, by registering and displaying the result on the display, the mobile phone holder can always recognize that the mobile phone is receiving the group service at the destination. On the other hand, when the owner of the mobile telephone returns to the original department, the group service in the original service area can be immediately received by issuing a release request using a predetermined function key set in advance. The registration display clarifies that fact, so that there is no problem of forgetting to cancel.

Further, in the present invention, in the specific examples so far,
Although the transfer special number is set and requested for each group service, it is also possible to set such that when a specific transfer special number is collectively determined, all the group services can be received by the transfer special number. This makes it possible to more easily receive the group service at the destination.

[Brief description of the drawings]

FIG. 1 is an operation explanatory diagram showing a specific example of a group service system of the present invention.

FIG. 2 is a block diagram showing an example of a private branch exchange according to the present invention.

FIG. 3 is an explanatory diagram of extension representative service related data.

FIG. 4 is an explanatory diagram of call pickup service related data.

FIG. 5 is an explanatory diagram of pending proxy service related data.

[Explanation of symbols]

 3 Dial analysis unit 4 Service control unit 5 Database 10a to 10c, 20a to 20c Telephone 10d Mobile telephone 10A, 10B Service area

Claims (4)

[Claims] 1. A group comprising a plurality of telephones accommodated in the same private branch exchange, which receives an operational group service in each service area, wherein a mobile telephone belonging to a certain group receives a service of another group. When moving to an area, a dial analysis for receiving a registration request including information on a service special number indicating service content and information on a telephone number of an arbitrary telephone belonging to a destination group from the mobile telephone, and analyzing the contents of the request. Receiving the analysis result of the dial analysis unit, retrieving the subscriber data of the telephone belonging to the destination group to recognize the destination group, and retrieving the subscriber data of the mobile telephone. Registers the destination group and provides the mobile phone with a group service at the destination. Group Service system comprising the-bis controller. 2. The group service system according to claim 1, wherein the mobile phone is provided with a display unit for displaying a notification of starting a group service by the service control unit. 3. The group service system according to claim 1, wherein a request for providing a plurality of group services is made at the same time by a mobile special number included in the mobile phone registration request. 4. The mobile telephone according to claim 1, further comprising: a release request key for releasing the group service at the destination when the mobile phone returns from the service area of another group to the service area of the group to which the mobile phone belongs. A group service system, characterized in that: