JPH10340367A - Notification system for information on automatic machine generating medium fetch - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a notification system which can speedily deal with medium fetch generated at an automatic machine. SOLUTION: When a medium is fetched at an automatic machine 9 or 13, the generation of that medium fetch is recognized, and medium fetch generating automatic machine information including error information is generated and transmitted to a monitoring device 4. When the error information in the received medium fetch generating automatic machine information is recognized as medium fetch, at this monitoring device 4, the FAX number of the destination to notify previously registered in a master file is retrieved, the received medium fetch generating automatic machine information is converted to image data, and these image data are transmitted to FAX equipment 10 or 15 at the destination to notify. At the FAX equipment 10 or 15 where these image data are received, the medium fetch generating automatic machine information is printed, and the generation of medium fetch can be notified to an operator.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales clerk of a sales office or a security company of a security company by notifying a sales office or a security company or the like managing the automatic machines of the information on the occurrence of a medium take-in machine by telephone or facsimile transmission. And the like.

[0002]

2. Description of the Related Art Generally, the operation state of an automatic machine installed in a store such as a financial institution is monitored by a monitoring device installed in a monitoring center. When any error occurs, the automatic machine recognizes the error and transmits the error content to the monitoring device. Then, the monitoring device displays or prints out the details of the error to make the operator aware of the occurrence of the error. The operator performs various actions according to the content of the error. In this response, an office or a security company that manages the automatic machine is notified of the occurrence of the error by telephone or facsimile transmission, and a sales clerk of the office or a security company of the security company removes the error. This is a conventional automatic machine information notification system.

[0003]

However, errors that occur in an automatic machine include taking in a medium. The media take-in can be performed by using a medium such as a banknote or a coin, a change banknote, a coin, a card, a passbook, or the like, from a transfer port of an automatic machine such as a bill or coin entrance and a card such as a cash card or a passbook insertion slot. This means that when a delivery timeout occurs or a jam occurs during the transaction when the medium is delivered to the customer, each medium is taken into the automatic machine. For this reason, when this medium take-in occurs, the customer cannot receive the medium taken into the automatic machine, and the customer is troubled. Therefore, particularly in the case of taking in a medium, it is necessary for a store clerk, a security guard, or the like to promptly respond and deliver the medium taken into the automatic machine to the customer.

However, in the conventional notification system,
When an error such as a media load occurs in the automatic machine, the operator of the monitoring center recognizes the error and then notifies the branch or security company by the operator. May not be noticed or may be delayed.
Then, delays in contacting sales offices and security companies, forgetting to contact them, and troublesome information collection when media take-in occurs, promptly responding to errors such as media take-in of automatic machines. There was a problem that could not be done. Also, in the case of a time-out of receiving among the factors of media take-in, the automatic machine enters a normal state, that is, a transaction-ready state after taking in the media, so if there is no communication from the customer, the occurrence of media take-up will not be understood. There was a problem that it was not possible to respond quickly. For this reason, there has been a problem of inconvenience to customers.

[0005]

SUMMARY OF THE INVENTION Therefore, the present invention connects an automatic machine installed in a store such as a financial institution and a monitoring device installed in a monitoring center for monitoring the operation state of the automatic machine. A network is constructed by connecting a facsimile device that notifies of the occurrence of the media take-in to the monitoring device via a public network, and the monitoring device notifies the monitoring device that the media take-in has occurred. A master file in which the above-mentioned FAX number is registered for each automatic machine is provided, and when the medium is fetched, the automatic machine recognizes the occurrence of the medium and stores a medium including error information and the like. Generate capture automatic machine information and send it to the monitoring device,
In the monitoring device, when it is recognized that the error information in the received media take-in occurrence automatic machine information is a media take-in,
The FAX number of the notification destination is searched from the master file, the received medium take-in occurrence automatic machine information is converted into image data, and this image data is converted to the F number of the notification destination.
The FAX apparatus transmits the information to the AX apparatus, and provides a system for notifying the operator of the occurrence of the medium taking in by printing the information of the medium taking-in automatic apparatus.

The notification destination may be a facsimile machine installed at a plurality of locations. The notification destination includes a facsimile device of a security company in charge of the target automatic machine and a facsimile device in a store that controls the target automatic machine.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is an explanatory diagram of a network configuration, and FIG. 2 is an exemplary diagram of an image of medium take-in occurrence automatic machine information. As shown in FIG. 1, a host computer 2 is installed in an office center 1 and a monitoring center 3
Is provided. This monitoring center 3 includes a monitoring device 4
Is installed. The monitoring device 4 includes a communication control device 5
Is connected to the host computer 2 via a FAX modem 6 and to a public network 7 via a FAX modem 6. An automatic machine 9 and a facsimile machine 10 are installed in a branch 8 of a financial institution. The automatic machine 9 performs transactions such as deposits and withdrawals, and is connected to the host computer 2 via a communication control device 11 by a dedicated line. The facsimile apparatus 10 is connected to the public network 7,
Image data transmitted from the monitoring device 6 via the FAX modem 6 is received.

The department store 12 is provided with an automatic machine 13 outside the store 8. The automatic machine 13 performs transactions such as deposits and withdrawals, and is connected to the host computer 2 via the communication control device 11 in the sales office 8 by a dedicated line. In addition, security company 1
Reference numeral 4 denotes, for example, a place in charge of management of the automatic machine 9 and the automatic machine 13 outside the store outside the business hours of the window of the business store 8, in which a FAX device 15 is installed. This fax machine 1
5 is connected to the public network 7 and receives image data transmitted from the monitoring device 6 via the FAX modem 6.

The monitoring device 4 is provided with a master file in which a facsimile number of a notification destination for notifying that a medium has been taken is registered for each automatic machine. In this master file, the FAX number of the branch office and the FAX number of the security company in charge are registered for each branch office, and the identification information of the in-store automatic machine or the outside-store automatic machine is registered for each automatic machine. In this embodiment, in particular, a determination function for determining whether or not the error information transmitted from each automatic machine is a media take-in, a search function for searching for a facsimile number of a notification destination from the master file, It has a conversion function of converting the received media take-in occurrence automatic machine information into image data, and a transmission function of transmitting the image data to the facsimile apparatus to be notified. These functions are realized by a control unit (not shown) by a program, and the program is provided by being stored in a storage medium (not shown). The processing realized by each function will be described later.

The automatic machines 9 and 13 have, in particular, a recognition function for recognizing an error that has occurred in the automatic machine such as the occurrence of a media take-in, and a generation function for generating medium take-in occurrence automatic machine information including error information and the like. It has a function and a transmission function for transmitting to the monitoring device 4. These functions are realized by a control unit (not shown) by a program, and the program is provided by being stored in a storage medium (not shown).

[0011] The medium take-in occurrence automatic machine information includes:
For example, as shown in FIG. 2, identification information for identifying an automatic machine such as a shop number, a branch office name, a machine number, an installation location, etc., the date and time when the media take-in occurred, the transaction information at the time of occurrence, the media related to the taken-in media Information, and information such as error information indicating that the medium has been loaded. Further, as will be described later, this automatic media take-in occurrence automatic machine information is printed out from the FAX device 10 or the FAX device 15 with the image shown in FIG.

Next, a description will be given of a process of notifying the automatic information on the occurrence of a medium in accordance with the present embodiment. First, when a medium take-in occurs in the automatic machine 9 or the automatic machine 13, a control unit (not shown)
Detecting the occurrence, identification information for identifying the automatic machine such as shop number, branch name, machine number, installation location, etc., date and time when the media import occurred, transaction information at the time of occurrence, media information about the imported media, Then, it generates medium take-in occurrence automatic machine information such as error information indicating that the medium take-in has occurred, and transmits it to the monitoring device 4 via the host computer 2 or the like. In this case, it is preferable that the information on the automatic media take-in occurrence machine be code data in consideration of the transmission speed.

Next, when the transmission from each automatic machine is received,
The monitoring device 4 starts the following processing. FIG. 3 is a flowchart of the processing of the monitoring device. Note that a control unit (not shown) executes the processing. S1: The control unit determines from the error code or the like whether or not the data received from each of the automatic machines includes the media take-in occurrence automatic machine information. If it is determined that the medium is taken, the process proceeds to S2.

S2: The control unit determines whether the automatic machine in which the medium is taken in is installed in the sales office 8 or the department store 12 outside the sales office.
Judge whether it is the one installed. In the former case, the processing is S
3 and in the latter case, the process proceeds to S4. S3: In the case of the automatic machine 9 installed in the sales office 8, the control unit uses the F stored in the master file based on the identification information.
The AX number is searched, the information of the automatic machine for generating a medium is converted into image data, and the FAX which has searched the image data is searched.
The number is delivered to the sales office 8 via the public network 7. And
When the FAX machine 10 prints out the automatic information on the media take-in occurrence, the clerk of the sales office 8 can grasp the fact that the media take-in has occurred, and can cope with the fact. Therefore, the time required for the clerk to grasp the fact can be reduced as compared with the conventional case. Note that the delivery may be made to a security company outside the business hours of the office 8.

S4: In the case of the automatic machine 13 installed in the department store 12, the control unit searches for the facsimile number stored in the master file based on the identification information, and images the information of the automatic media occurrence occurrence automatic machine. The image data is converted to data and delivered via the public network 7 to the security company of the searched FAX number. Then, the facsimile apparatus 15 prints out the information of the automatic media take-in occurrence machine, so that the security staff of the security company 14 can grasp the fact of the occurrence of the media take-in, and can cope with the fact. Therefore, as compared with the conventional case, the time required for the security guard to grasp the fact can be reduced.

According to the above-described embodiment, the process of notifying of media take-in can be performed under the control of the monitoring device itself without going through the process of the operator resident at the monitoring center.
It is possible to reduce the work of the operator and quickly respond to customers. In the above embodiment, the state of the automatic machine is notified to the monitoring device via the host computer. However, the state of the automatic machine may be notified to the automatic machine via a public network. Further, the destination of the FAX may be specified to a destination other than the sales office or the security company, and may be transmitted to a plurality of destinations.

[0017]

As described above, according to the system for notifying the information on the occurrence of a medium taken in by the medium according to the present invention, the notification of the medium take-in can be made under the control of the monitoring apparatus itself without going through the processing of the operator resident in the monitoring center. Processing can be performed,
The effect of reducing the work of the operator and promptly responding to the customer can be obtained.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram of a network configuration.

FIG. 2 is a view showing an example of an image of automatic information of a media take-in occurrence machine

FIG. 3 is a flowchart of a process performed by the monitoring apparatus;

[Explanation of symbols]

 4 monitoring device 7 public network 8 branch office 9 automatic machine 10 fax machine 13 automatic machine 14 security company 15 fax machine

Claims (4)

[Claims] An automatic machine installed in a store such as a financial institution is connected to a monitoring device installed in a monitoring center for monitoring an operation state of the automatic machine, and a notification that a medium is taken in is provided. A network is constructed by connecting the FAX device of the notification destination to be notified and the monitoring device via a public network, and the monitoring device has the FAX number of the notification destination for notifying that the media take-in has occurred for each automatic machine. The automatic machine recognizes the occurrence of the capture of the medium and generates the medium capture occurrence automatic machine information including error information and the like when the medium is captured. When the monitoring device recognizes that the error information in the received media take-in occurrence automatic machine information is a media take-in,
The FAX number of the notification destination is searched from the master file, the received medium take-in occurrence automatic machine information is converted into image data, and this image data is converted to the F number of the notification destination.
The FAX apparatus transmits the information on the automatic media take-in occurrence automatic machine information to notify the operator of the occurrence of the medium take-in automatic machine information. Notification system. 2. The system according to claim 1, wherein the notification destination is a facsimile machine installed at a plurality of locations. 3. The system according to claim 1, wherein the notification destination is a fax machine of a security company in charge of the target automatic machine. 4. The system according to claim 1, wherein the notification destination is a facsimile machine in a store that controls the target automatic machine.