JPH1097444A - Operation status management system - Google Patents

Abstract

(57) [Summary] [Problem] To provide a state detection means for detecting an abnormality of a running application, and when an abnormality of the application is detected, automatically send a telephone call or e-mail to a maintenance company or an administrator. Provide a mechanism to notify abnormalities. A state detecting means for detecting a state of an application, a telephone line interface unit for making a telephone call to an administrator or a maintenance company when an abnormality of the application is detected, and a network for making a communication by e-mail An interface unit is provided with an operation status management system having a script storage unit for storing a recovery procedure for automatically performing a recovery procedure when an abnormality occurs.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to an operation status in which, when an application in the same device or another application connected via a network has an abnormality, a maintenance company or the like is automatically notified by telephone or e-mail. Regarding the management system.

[0002]

2. Description of the Related Art Conventionally, when an error occurs in an application, the details of the error are recorded in a file as a log, a sound is generated, or the error is displayed on a screen. In many cases, by checking the contents of the sound, screen, or log file, the user using the application first notices the abnormality of the application, and the person who discovers the abnormality uses a telephone or e-mail, The status of the error was notified to the maintenance company or administrator. In addition, when an error occurs in an application and a part of the system stops operating, measures such as manually performing recovery measures are taken.

[0003]

When an error occurs in an application, in many cases, a maintenance company or an administrator knows the occurrence of the error after receiving a report of the error status from the user by telephone or e-mail. Becomes For this reason, the response is delayed, and it is difficult for the maintenance company and the manager to know the situation accurately unless they go to the site. Further, when restoring an application in which an error has occurred, a user or an administrator must manually perform a restoration operation.

[0004] It is an object of the present invention to automatically perform what the user has to contact the maintenance company or the like as described above, to be able to quickly detect an abnormality in the system, and to make it possible for the administrator and maintenance staff to contact the maintenance company. The purpose is to allow the company to grasp the status of the application by remote control without going to the site.

[0005]

A state detecting means for detecting a state of an application, a telephone line interface unit for making a telephone call to an administrator or a maintenance company when an abnormality of the application is detected, and an electronic mail. An operation status management system having a network interface unit for contacting with a user and a script storage unit for storing a recovery procedure for automatically performing a recovery procedure when an abnormality occurs is prepared. This problem is solved by managing the operation status of an application in the same device or in another device connected via a network by this operation status management system.

[0006]

Embodiments of the present invention will be described below in detail with reference to the drawings.

First, a first embodiment will be described. As shown in FIG. 1, the operation status management system according to the first embodiment includes an operation management device 1, a device to be managed 2, a public network 3, a telephone 4, a LAN line L1, and a telephone line L2. Further, in the operation management device 1, as shown in FIG. 2, the state detection means 10, the control unit 11, the network interface unit 12, the telephone line interface unit 13, the storage unit 1
4. Speech processing means 15 and text speech conversion means 19 Further, the management target device 2 connected to the operation management device 1 via a network includes a sub status detection unit 21 and a network interface unit 22, as shown in FIG. Application 16, 1
7, 18, 23, 24, and 25 are applications managed by the operation management system.
It is assumed that 7, 18 exist in 1 and 23, 24, 25 exist in 2 connected to 2 via the network L1. In FIG. 14, there is a management application list 144 as shown in FIG. 5, and in column b, a description of which device the application is operating on is described. Here, 16 to 19 are on 1 so b1 to
Information indicating that an application exists on the same device is described in b3, and a network identifier of 2 is described in b4 to b6 because 23 to 25 exist in the management target device 2.

[0008] 11 reads 144 from the storage unit 14 when a predetermined time has elapsed. In 11, the application names 16 to 18, 23 to
25 and the information b1 to b6 described in column b are passed to 10 as a status confirmation request. 10 confirms that 16 is operating on 1 by looking at b1, and sends a message for inquiring directly about the operation status to 16 using the name of 16 as a keyword. When a response indicating normality is returned from 16 within a predetermined time, the operation status is confirmed in the same manner as 17 and 18. When it is confirmed that the normal operation is performed up to 18, it is found that 23 also has b
Check 4 to see on which device it exists. As a result, when it is confirmed that the network identifier of 2 is described, 10 transmits a status confirmation request signal of 23 via 12 to the network identifier. 2 receives the status confirmation request signal at 22 and notifies 21 to that effect.
When 21 receives the status confirmation request signal from 22, it sends a message to 23 to inquire about the operation status. When a response indicating normality is returned from 23 within a predetermined time, 21 returns a response signal indicating normality to the device that has requested the status check via 22. Upon receiving the response signal at 12, the 12 notifies the 10 to that effect. When it is confirmed that 23 is normal in 10, 24, 2
5 is confirmed in the same manner as 23. In this way, when the application described in the column a of 144 is confirmed to the end, 10
Informs 11 that all of the managed applications operate normally, and waits for a status confirmation request from 11 next.

If 10 sends a message to 16 to inquire about the operation status, if a response indicating abnormal is returned from 16 or if there is no response within a predetermined time, 10 Informs 11 of this.
At 11, upon receiving this notification, 14 as shown in FIG.
Can read the address book 142 in the
Inform the telephone number or the mail address described in n that the abnormality has occurred in the order of 16 in the following procedure. First, in the case of a line in which only the telephone number is described, 11 is 14
Audio file c corresponding to application name 16 of application 4
After reading 1 from the voice file storage means 145 and setting it in the voice processing means 15, a call is made to the telephone number via 13. When it recognizes that the call has been connected at 13, 1
1 is notified to that effect, and 11 is an audio file c1 at 15
By starting the reproduction of the sound, a sound is played to the telephone line L2 to notify the other party of the occurrence of the abnormality. In the case of a line in which only the mail address is described in 142, 11 is 142
Is read, and a log file 143 recorded in 14 is attached to transmit an e-mail. When both the telephone number and the mail address are described in 142, the telephone number is first obtained from 142 and a telephone call is made. When it is recognized that the call has been connected at 13, the voice file c1 corresponding to the application name 16 is reproduced by the voice processing means 15 and communicated.
If it is not recognized at 13 that the call has been connected, 11 reads the mail address described at 142 and sends an e-mail with the log file 143 recorded in 14 attached.

A second embodiment will now be described. The script storage unit 141 in the storage unit 14 describes contact information and recovery procedures when an error occurs for each application to be managed as shown in FIG.

If 10 sends a message to 16 to inquire about the operation status, and if a response indicating an abnormality is returned from 16 or if there is no response within a predetermined time, 10 will send the message to 11 Notify that. At 11, upon receiving this notification, the contents described in the script storage unit 141 in the storage unit 14 are read, and the contents described in 141 are sequentially executed in the following procedure. First, 11 obtains T11 described in the telephone contact time column corresponding to 141 to 16 and compares it with the current time. If the current time is within the telephone contact time, 11 is D1 described in the telephone number column in 141.
Read and make a call. If the current time is not within the time of T11 or if the telephone contact time is not described, 11 reads T21 described in the mail contact time column in 141 and compares it with the current time. If the current time is within the time of T21, the mail is transmitted with the log file 143 recorded in 14 attached to M1 described in the mail address column. If it is not within the telephone contact time or the email sending time, or 141
If the time designation is described in the field 11, the address book 152 in the area 14 can be read and contacted to the telephone numbers or mail addresses described in Nos. 1 to n as shown in the first embodiment. . Further, when the times T11 and T21 overlap, the telephone is transmitted as described above, and then the mail is transmitted. 11 reads F1 described in the recovery procedure column in 141 when the notification to the maintenance company or the administrator that 16 is abnormal is finished. If 16 recovery procedures are written in F1, 11 executes the contents written in F1 and notifies the status confirmation request to 10. 10 receiving this notification indicates that all applications 16 to 1 to be managed
8, a message for confirming the operation status is sent to 23 to 25 to confirm whether the application is operating normally. If 16 is ended in F1,
No message for confirming the operation status is sent to 16. When the notification of normality is returned from 16 to 18 and 23 to 25, 10 notifies 11 that all the managed applications operate normally.
Wait for a status confirmation request from. If F1 in 141 is executed, but the notification of normal operation is not returned from 16 or the notification of abnormal operation is returned from another application to be managed, 10 indicates 1
1 is notified, and 11 again executes the contents described in 141 in 14 sequentially.

A third embodiment will be described. The maintenance company or the administrator who has received the telephone call from the operation status management system makes a call to the operation status management device 1 to make a call connection. When the call is connected, the telephone line interface 13 notifies the control unit 11 that the call has been connected. 11 receives the notification, acquires an audio file requesting the input of a second dial as control information for identifying a mail address from the audio file storage unit 145, and causes the audio processing unit 15 to start reproduction. A voice is played to L2 to prompt the other party to input a second dial. When the maintenance company or the administrator inputs the second dial from the telephone 4, 13
Recognizes the input second dial by 15. 11 receives the second dial information from the voice processing means, reads the corresponding mail address from the second dial column of the address book 152 in 14, and attaches the log file created in 14 to the obtained mail address. send mail. Also, when a voice command is input from the telephone, the voice processing means recognizes the input voice command and acquires a mail address corresponding to the input voice command from the voice command field 152. Then, attach the log file created in 14,
Send an e-mail to the obtained e-mail address.

A fourth embodiment is shown. As described in the first embodiment, a message for inquiring about the operation status to the application managed by the state detection unit 10 is sent, and it is determined whether a response indicating that the application is abnormal is returned in response to the message. If there is no response within the specified time, 10 notifies the control unit 11 accordingly. 11 can read the log file recorded in the storage unit 14 and pass it to the text-to-speech converter 19.
19 converts the text log file into audio data, creates an audio log file 146, and stores it in 14.

When the maintenance company or the administrator who has received the telephone call from 1 places a call to 1, the 1 telephone line interface unit 13 accepts the call from the telephone 4 and connects the call. When the call is connected, 11 is stored in 14
3 is sent by e-mail or 146 stored in 14
The audio file for selecting whether to reproduce the audio file is read from the audio file storage unit 145, and the audio processing unit 15 is read.
To start the reproduction, thereby playing a voice to the telephone line L2 to prompt the other party to input. Thereafter, the voice processing means 11 recognizes the input signal from the telephone by the voice processing means, and if the signal 143 is a signal to be transmitted by mail, the voice processing means notifies the voice processing means 11 to that effect. Reference numeral 11 denotes a procedure shown in the third embodiment.
3 is mailed to the designated destination. If the signal recognized by the voice processing means is a signal for reproducing 146, the voice recognition means notifies 11 to that effect. 11 receiving this notification reads 146 from 14 and passes it to 15. Reference numeral 15 starts reproduction of the passed voice log file, thereby outputting voice to the telephone line L2 via 13.

[0015]

According to the present invention, when an application in the same device or another application connected via a network has an abnormality, or when a predetermined state occurs, an administrator or a maintenance company is automatically provided. Etc. can be contacted by telephone or e-mail, so that the occurrence of an error can be known before receiving an error occurrence report from a user, so that an administrator or a maintenance company can take prompt measures and take measures.

[0016] In addition, there is provided a script storage means for recording the operation after the occurrence of the abnormality, and by automatically performing the operation described in the script storage means, the application can be automatically restored. .

By having a function of transmitting a log file recorded by the system by an operation from a telephone to an administrator or a maintenance company by e-mail, the administrator or the maintenance company can go to the site to check the details of the cause of the error. Understand
It is possible to give more accurate advice to the user. Instead of receiving the log file by e-mail, the contents of the log file described in text are converted into voice, so that the status of the application can be confirmed only by an operation from the telephone.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of an operation status management system according to an embodiment of the present invention.

FIG. 2 is an internal configuration diagram of an operation management device according to an embodiment of the present invention.

FIG. 3 is an internal configuration diagram of a managed device according to an embodiment of the present invention.

FIG. 4 is a diagram illustrating an address book file according to an embodiment of the present invention.

FIG. 5 is a diagram illustrating a management application list according to an embodiment of the present invention.

FIG. 6 is a diagram illustrating a script storage unit description format.

FIG. 7 is a communication flowchart for telephone transmission and mail transmission.

FIG. 8 is a flowchart of a log file operation from the telephone.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Operation management apparatus, 2 ... Management target apparatus, 3 ... Public network, 4
... telephone, L1 ... LAN line, L2 ... telephone line, 10 ...
State detecting means, 11: control unit, 12: network interface unit, 13: telephone line interface unit, 14
... Storage unit, 141 script storage unit, 142 address book, 143 log file, 144 management application list, 145 audio file storage unit
6 audio log file, 15 audio processing means, 16-1
9 text-to-speech conversion means, 21 sub-detection means, 22
... Network interface unit, 23 to 25 ... Application.

Claims (4)

[Claims] An apparatus having a telephone sending means and an e-mail transmitting means, comprising state detecting means for detecting the state of another application existing in the same apparatus or in an apparatus connected via a network, An operation status management system having a function of making a call or notifying a predetermined contact by e-mail when an application detects an abnormality or a predetermined state by a detection unit. 2. The apparatus according to claim 1, further comprising script storage means for describing contents to be operated thereafter according to the state detected by the state detection means, and operating as described in the script storage means. 1. The operation status management system according to 1. 3. An application which has status recording means for recording the status of an application to be managed as a log, and speech recognition means having telephone receiving means for recognizing tones or voices sent from the telephone. 3. The operation status management according to claim 1, wherein the status recorded as a log is sent to a predetermined destination as an e-mail later by a dial operation or a voice command from a telephone. system. 4. The operation status management system according to claim 1, further comprising text-to-speech conversion means for converting text to speech, wherein the contents of the log file can be confirmed as speech from a telephone.