JPH1185697A - Operation information management method - Google Patents

Abstract

(57) [Summary] An operation information management method for managing operation information of a terminal device connected to a server via a network.
It is an object of the present invention to provide an operation information management method capable of specifying operation information immediately before an abnormality has occurred in a terminal device. SOLUTION: When a predetermined key is pressed by an operation of a keyboard 26, a mouse or the like on terminal devices 3-1 to 3-n, information of the pressed key is sequentially stored in a key information storage area of a RAM 25 and input. When a key (Enter key) is pressed, the key is transmitted to the server 1 together with the current time measured by the timer 30.
First, the transmission data supplied from 3-n is stored collectively in the primary data storage area 121,
1 are classified by terminal ID and stored in the terminal log areas 122-1 to 122-n, and key operations on the terminal devices 3-1 to 3-n are managed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to an operation information management output method, and more particularly, to an operation information management method for managing operation information of a terminal device connected to a server via a network. In recent years, a computer system has a configuration in which a terminal and a server are connected via a network, and a plurality of terminals can access a server to share a common file.

In such a system, the state of the terminal is managed, and in the case of a failure occurring in the terminal, the state of the terminal is recognized so that the cause of the failure can be grasped.

[0003]

2. Description of the Related Art As a conventional method for managing log information, for example, a log store system of a network system disclosed in Japanese Patent Application Laid-Open No. 4-284558,
No. 00365 discloses a terminal log information centralized management system and the like. In a log store system of a network system disclosed in Japanese Patent Application Laid-Open No. 4-28558, an operation record is stored as a log file in a plurality of data processing devices, and is periodically transferred to a specific data processing device.
The configuration is such that log files supplied from a plurality of data processing devices are collectively managed by a specific data processing device.

Further, in a system of a terminal log information central management system disclosed in Japanese Patent Application Laid-Open No. 7-200365, a terminal, a host computer, and a maintenance center are connected by a communication line. The terminal is a log information file that accumulates log information generated in the terminal in a file, a log information extraction unit that extracts only data including a cause of a failure history from log information accumulated in the file in accordance with a condition preset on the system side, It comprises log information transmitting means for transmitting the log information extracted by the log information extracting means to the host computer.

The host computer has a log information receiving means for receiving the log information transmitted from the terminal, and adds, to the log information received from the terminal, a source ID for identifying the terminal which has newly transmitted the log information. It comprises a sender ID adding unit, a log information file for storing log information to which the sender ID is added, and a log information transmitting unit for transmitting the log information stored in the log information file to the maintenance center.

Further, the maintenance center has log information receiving means for receiving log information transmitted from the host computer,
It comprises a log information file for storing log information, and log information output means for outputting log information filed in the log information file. In the system of the terminal log information centralized management system disclosed in JP-A-7-200365,
The terminal extracts only the log information necessary for grasping the abnormality in advance from the log information generated at the terminal, sends it to the host computer or maintenance center, and centrally manages it at the host computer or maintenance center, causing the terminal abnormality. To prevent problems before they occur.

[0007]

SUMMARY OF THE INVENTION However, Japanese Patent Laid-Open No.
In the log storage method of a network system disclosed in Japanese Patent No. 28558, a plurality of data processing apparatuses store operation records as log files, and periodically transfer the operation records to a specific data processing apparatus. Is configured to manage the log files supplied from all data processing devices collectively, so that a specific data processing device does not always store the log file at the time of failure, There was a problem that it could not be recognized, and thus the cause of the failure could not be easily located.

In the terminal log information centralized management system disclosed in Japanese Patent Application Laid-Open No. 7-200365, only log information necessary for grasping an abnormality in advance is extracted from log information generated in a terminal by a terminal. Since the information is transmitted to the host computer or the maintenance center, it is not possible to grasp all the key operations of the terminal, and there is a problem that the cause of the abnormality at the time of occurrence of the abnormality cannot be easily found.

The present invention has been made in view of the above points, and has as its object to provide an operation information management method capable of specifying operation information immediately before occurrence of an abnormality in a terminal device.

[0010]

According to a first aspect of the present invention, there is provided an operation information management method for managing operation information of a terminal device connected to a server, the operation information being controlled by the terminal device according to the operation of the terminal device. And sequentially transmitting the operation information to the server, and holding and managing the operation information sequentially transmitted from the terminal device by the server for each of the terminal devices.

According to the first aspect, sequential operation information corresponding to an operation at the terminal device is created and transmitted to a server, and the server retains and manages the operation information transmitted from the terminal device for each terminal device. Accordingly, when a failure occurs in the terminal device, the operation performed immediately before the failure in the terminal device can be recognized, so that the cause of the failure can be accurately recognized.
At this time, since the server stores the operation information for each terminal device, it is possible to easily obtain only the necessary operation information of the terminal device when the terminal device fails.

According to a second aspect of the present invention, the terminal device sequentially stores information on key operations other than the input key operation, and stores the key operation information stored before the input key operation by the input key operation to the server. It is characterized by transmitting. Claim 2
According to the terminal device, by sequentially storing information of key operations other than the input key operation, and transmitting the key operation information stored before the input key operation to the server by the input key operation, the server, Each time an input key is operated, that is, operation information can be managed for each key operation related to the operation, so that the key operation input immediately before the terminal device failed can be recognized, so that the cause of the failure can be accurately determined. Can be recognized.

According to a third aspect of the present invention, when a key operation is performed on the terminal device, information on the key operation is transmitted to the server. According to the third aspect, every time a key operation is performed on the terminal device, the key operation on the terminal device can be sequentially managed by transmitting information on the key operation to the server, so that the cause of the failure can be accurately recognized. .

According to a fourth aspect of the present invention, the server detects a data amount of the operation information supplied from the terminal device, and when the data amount exceeds a predetermined storage area, the operation information is read from the head of the storage area. It is characterized by storing. According to the fourth aspect, the server detects the data amount of the operation information supplied from the terminal device, and when the data amount exceeds a predetermined storage area, stores the operation information from the beginning of the storage area to thereby newly store the operation information. Does not overflow from the storage area, and the storage area can always hold the latest operation information.

[0015]

FIG. 1 is a schematic block diagram of an embodiment of the present invention. In the present embodiment, a system in which a plurality of terminal devices 3-1 to 3-n are connected to a server 1 via a network 2 will be described. By operating the terminal devices 3-1 to 3-n, the terminal devices 3-1 to 3-n are connected to the server 1 via the network 2. Further, by operating the terminal devices 3-1 to 3-n, necessary information can be extracted from the server 1 and used by the terminal devices 3-1 to 3-n.

The server 1 collectively manages operation information on the terminal devices 3-1 to 3-n for each of the terminal devices 3-1 to 3-n. Further, the server 1 holds various kinds of information, and stores the terminal device 3
3-1 to 3-n in response to a request from 3-n
n, and provide information according to the request. FIG. 2 is a block diagram of a server according to an embodiment of the present invention.

The server 1 controls a communication control unit 11 for connecting to the network 2, a file device 12 for outputting predetermined information based on requests from the terminal devices 3-1 to 3-n, and a file device 12. File controller 13,
CPU 14 for performing predetermined communication processing according to a program stored in file device 12, RAM 15 for temporarily storing data, keyboard 1 for inputting data
6. Keyboard / mouse controller 17 for controlling keyboard 16, display 1 for displaying processing status and the like
8, display controller 19 for controlling display on display 18, file controller 13, CPU 14, RA
M15, a keyboard / mouse controller 17 and a bus 20 for connecting a display controller 19.

The file device 12 includes terminal devices 3-1 to 3-1.
File area 12 storing information to be supplied to 3-n
a, a program area 12 for storing an operation information management program for managing operation information of the terminal devices 3-1 to 3-n
b, an operation information management area 12c in which operation information is stored. In the server 1, a terminal key operation management program for managing key operations on the terminal devices 3-1 to 3-n is stored in a program area 12b of the file device 12. In operation, the server 1 performs processing based on the terminal key operation management program recorded in the program area 12b of the file device 12 as described later, manages key operations of the terminal devices 3-1 to 3-n, Device 3-
This is useful for investigating the cause when a failure has occurred in 1-3-n.

FIG. 3 shows a block diagram of a terminal device according to one embodiment of the present invention. The terminal devices 3-1 to 3-n include a communication control unit 21 for connecting to the network 2, a file device 22 for holding information supplied from the server 1, a file controller 23 for controlling the file device 22, and a file device 22. CPU 24 that performs a predetermined communication process in accordance with the program stored in R.
AM 25, a keyboard 26 for inputting data, a keyboard / mouse controller 27 for controlling the keyboard 26, a display 28 for displaying the processing status, etc., and a display controller 2 for controlling the display of the display 28
9. Timer 30, clocking current time, file controller 23, CPU 24, RAM 25, keyboard / mouse controller 27, display controller 29, timer 3
0 is connected to the bus 31.

In each of the terminal devices 3-1 to 3-n, a key operation management program for managing an operation state of a key of the terminal device is stored in the file device 22. Terminal device 3-1
In the operations of .about.3-n, the following operations are performed based on the key operation management program stored in the file device 22 to manage the key operations. FIG. 4 shows an operation flowchart of the key operation management program of the terminal device according to one embodiment of the present invention.

In the CPU 15 of each of the terminal devices 3-1 to 3 -n, when a predetermined key is pressed by operating the keyboard 26 or a mouse, information on the pressed key is sequentially stored in the RAM.
25 (step S1--).
1 to S1-3). The key information stored in the key information storage area of the RAM 25 is stored in the input key (En) at step S1-2.
When the ter key is pressed, the current time measured by the timer 30 is read and stored in the RAM 25 (step S1-4).

The key information is transmitted to the server 1 with the terminal identification ID for identifying the terminal device and the current time stored in step S1-4 added thereto (step S1-5). FIG. 5 shows a configuration diagram of transmission data from the terminal device to the server according to one embodiment of the present invention. FIG. 5A shows the configuration of transmission data when transmitting operation information, and FIG. 5B shows the configuration of transmission data when transmitting access file information.

The operation information transmission data is, as shown in FIG. 5A, a terminal identification ID for identifying each of the terminal devices 3-1 to 3-n, time data indicating the time when the input key is pressed, The key information of the key pressed until the input key is pressed is composed of key information arranged in the order of pressing, and an END mark indicating the end of transmission data. The terminal identification ID is set in advance for each of the terminal devices 3-1 to 3-n, and the terminal device 3-1 to 3-n has a terminal identification ID assigned to its own device in a predetermined area of the file device 22. Is stored in The terminal devices 3-1 to 3-n read the terminal identification ID from the file device 22 at the time of transmitting the key information and add the terminal identification ID to the transmission data.

The time data includes "year", "month", "day",
Numbers are arranged in the order of "hour" and "minute" to represent the current time, and are given after the terminal identification ID. The key information is
Key information that was pressed before the input key was pressed is arranged in the order in which they were pressed. For example, the input key "(Ente
If the key is pressed in the order of keys “A”, “B”, and “C” before “r))” is pressed, “AB” is used as key information.
C (Enter) ". The key information is provided after the time data.

The END mark is information indicating the end of transmission data and is added after the key information. FIG. 5 (B)
Access file information transmission data of step S1-7
To monitor the file access of the terminal devices 3-1 to 3-n, and when the file access is performed, the server 1
Sent to.

The access file information transmission data is given an access file name in place of the key information of the key information transmission data. The access file name is, for example, assuming that the file name of the file accessed by the terminal devices 3-1 to 3-n is “ABC.EXE”, as shown in FIG. "ABC.EXE
”Is given, and an END mark is given, and transmitted to the server 1.

In step S1-5, transmission data as shown in FIG. 5 is transmitted to the server 1 via the network 2. When transmitting the transmission data to the server 1 in step S1-5, the CPU 25 clears the time data and the pressed key information stored in the RAM 25, and proceeds to step S1-1.
And the same operation is performed again (step S1-6).

In this embodiment, the input key (Enter ke)
When y) is input, the array of all the keys pressed up to that point is transmitted. However, the present invention is not limited to this, and each time a key is pressed, regardless of the input key Alternatively, information on the pressed key may be transmitted. FIG. 6 shows an operation flowchart of a first modification of the terminal device according to one embodiment of the present invention.

In this modification, when a key is pressed or a file is accessed (steps S2-1 and S2).
-2) The current time measured by the timer 30 is set to RA
It is stored in M25 (step S2-3). Next, an END mark is added to the terminal identification ID of the own device, the time data stored in the RAM 25 in step S2-3, the pressed key, or the file name of the accessed file, and the file is transmitted to the server 1. (Step S2-4).

FIG. 7 shows a first example of a terminal device according to an embodiment of the present invention.
FIG. 9 shows a configuration diagram of transmission data of a modification. Step S2-4
The key information transmission data transmitted to the server 1 is as shown in FIG.
As shown in FIG. 5, following the terminal identification ID and the time data, information of one key pressed in step S2-1 is added, and further, an END mark is added. For example, when the key “D” is pressed in step S2-1, as shown in FIG. 7, single key information “D” is given as key information.

When the key information transmission data as shown in FIG. 7 is transmitted to the server 1, the time data and the key information in the RAM 25 are cleared (step S2-5). According to this modification, the key information is transmitted to the server 1 every time the key is pressed, so that even when the terminal devices 3-1 to 3-n break down, the terminal devices 3-1 to 3-n The pressed key information immediately before the failure at n can be stored in the server 1, which helps the cause of the failure.

Next, the operation of the server 1 will be described.
FIG. 8 shows an operation flowchart of the terminal key operation management program of the server according to one embodiment of the present invention. Server 1 CP
In U15, the transmission data supplied from the terminal devices 3-1 to 3-n are monitored, and the type of the transmission data is identified from the header of the transmission data supplied from the terminal devices 3-1 to 3-n. When detecting the transmission data including the key information and the access file information as shown in FIGS. 5 and 7 among the transmission data supplied from the terminal devices 3-1 to 3-n, the CPU 15 It is stored in the operation information management area 12c (step S4-1).

FIG. 9 shows a configuration diagram of the operation information management area according to one embodiment of the present invention. The operation information management area 12c stores the transmission data stored in the primary data storage area 121 in a primary data storage area 121 for collectively and sequentially storing the transmission data supplied from the terminal devices 3-1 to 3-n. Terminal ID
Terminal log areas 122-1 to 122 that are classified and stored for each
-N.

The data detected in step S4-1 is
It is stored in the primary data storage area 121 of the operation information management area 12c. The server 1 then moves to the primary data storage area 1
The key information from the terminal devices 3-1 to 3-n stored in the storage device 21 and the terminal identification ID of the transmission data including the access file information are recognized (step S4-2).

Next, the CPU 15 detects the amount of data included from the terminal ID to the END mark (step S4-3). Next, the CPU 15 updates the write pointer indicating the data storage position next to the last data in the operation information management area 12c by the data amount detected in step S4-3 (step S4-4). Next, as a result of the update in step S4-4, it is determined whether or not the position P of the write pointer exceeds the range of the terminal log areas 122-1 to 122-n (step S4-5).

In step S4-5, the update result indicates that the position of the write pointer is in the terminal log area 122-1 to 122-n.
If it is located within the range, the write pointer P is returned to the original position (step S4-6), the transmission data is written from the original position of the write pointer, and the write pointer is updated to the write end position (step S4). -7,
S4-8).

In step S4-5, step S4
If the position P of the write pointer is out of the range of the terminal log areas 122-1 to 122-n as a result of the update of -4, the position of the write pointer P is changed to the terminal log area 122.
The transmission data is written from the head position p0 of the terminal log areas 122-1 to 122-n by setting the head to the head position p0 of -1 to 122-n (step S4-9) (step S4-7).

In step S4-7, the terminal log area 122
After writing the transmission data from the head position p0 of −1 to 122-n, the write pointer P is updated to the last position of the written transmission data (step S4−).
8). FIG. 10 is a diagram illustrating the operation of the server according to the embodiment of the present invention. For example, assume that the write pointer P is located at the head position p0 of the terminal log areas 122-1 to 122-n in FIG. Here, assuming that the transmission data of the data amount 2D is received, the data amount 2D is detected from the transmission data, and the write pointer P is updated to the position p2 moved by the data amount 2D from the head position p0.

At this time, since the update position p2 of the write pointer P is located in the write area S of the terminal log areas 122-1 to 122-n, the transmission data is stored in the terminal log areas 122-1 to 122-n. It can be stored. Therefore, after returning the write pointer P to the original start position p0, the write pointer P is stored in the terminal log areas 122-1 to 122-n, and the write pointer P is updated to the position p2 shifted by the data amount 2D.

Next, the terminal log areas 122-1 to 122-
n is a data amount that can be stored in the terminal log area 12
A case in which data of data amount Dm-2 is already stored in 2-1 to 122-n and transmission data of data amount 3D is newly transmitted will be described. First, the write pointer P is moved by the data amount 3D by the received transmission data of the data amount 3D, and is updated from the current position pm-2 to the position pm + 1. At this time, since the updated position Pm + 1 is located outside the storable data area range S of the terminal log areas 122-1 to 122-n, all the transmission data cannot be stored as it is.

Therefore, in such a case, first, the write pointer P is set to the head position p0 of the terminal log areas 122-1 to 122-n. Next, the write pointer P
The transmission data is written from the head position p0 in which is set. After writing the transmission data, the write pointer P
Is updated to the position p3 moved by the write data amount 3D, and the process ends.

As described above, by controlling the write position of the transmission data in accordance with the position of the write pointer P, the transmission data is stored in the terminal log areas 122-1 to 122-n.
If it is out of the range, by storing the data from the head position, the terminal log areas 122-1 to 122-n can always hold the latest data.

[0043]

As described above, according to the first aspect of the present invention, sequential operation information according to an operation on a terminal device is created,
By transmitting to the server and storing and managing the operation information transmitted from the terminal device for each terminal device, when a failure occurs in the terminal device, the operation performed immediately before the terminal device fails can be performed. Since it is possible to recognize, the cause of the failure can be accurately recognized. At this time, since the server stores the operation information for each terminal device, only the operation information of the terminal device necessary at the time of the terminal device failure can be easily obtained. It has such features that it can be obtained.

According to the second aspect, the key operation information other than the input key operation is sequentially stored in the terminal device, and the key operation information stored before the input key operation is transmitted to the server by the input key operation. By doing so, the server can manage the operation information every time an input key is operated, that is, each key operation related to the operation, so that it is possible to recognize the key operation input immediately before the terminal device breaks down, It has features such as the ability to accurately recognize the cause of a failure.

According to the third aspect, the key operation on the terminal device can be sequentially managed by transmitting the key operation information to the server every time the key operation is performed on the terminal device.
It has features such as the ability to accurately recognize the cause of a failure. According to the fourth aspect, the server detects the data amount of the operation information supplied from the terminal device, and when the data amount exceeds a predetermined storage area, stores the operation information from the beginning of the storage area to thereby newly store the operation information. The operation information supplied to the storage area does not overflow from the storage area, and the storage area can always hold the latest operation information.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of an embodiment of the present invention.

FIG. 2 is a block diagram of a server according to an embodiment of the present invention.

FIG. 3 is a block diagram of a terminal device according to an embodiment of the present invention.

FIG. 4 is an operation flowchart of a terminal device according to an embodiment of the present invention.

FIG. 5 is a configuration diagram of transmission data according to an embodiment of the present invention.

FIG. 6 is an operation flowchart of a first modification of the terminal device according to one embodiment of the present invention;

FIG. 7 is a configuration diagram of transmission data of a first modification of the terminal device according to one embodiment of the present invention;

FIG. 8 is an operation flowchart of a server according to an embodiment of the present invention.

FIG. 9 is a configuration diagram of an operation information management area according to an embodiment of the present invention.

FIG. 10 is an explanatory diagram of the operation of the server according to one embodiment of the present invention.

[Explanation of symbols]

 1 server 2 network 3-1-3-n terminal device 11,21 communication control unit 12,22 file device 13,23 file controller 14,24 CPU 15,25 RAM 16,26 keyboard 17,27 keyboard / mouse controller 18, 28 display 19, 29 display controller 30 timer

Claims (4)

[Claims] 1. An operation information management method for managing operation information of a terminal device connected to a server, wherein the terminal device sequentially generates operation information in accordance with an operation of the terminal device, and sequentially transmits the operation information to the server, An operation information management method, wherein the operation information sequentially transmitted from the terminal device by the server is retained and managed for each terminal device. 2. The terminal device sequentially stores information of a key operation other than an input key operation, and transmits the key operation information stored before the input key operation to the server by the input key operation. 2. The operation information management method according to claim 1, wherein: 3. The operation information management method according to claim 1, wherein, when a key operation is performed on the terminal device, information on the key operation is transmitted to the server. 4. The server detects a data amount of operation information supplied from the terminal device, and when the data amount exceeds a predetermined storage area, stores the operation information from the top of the storage area. The operation information management method according to any one of claims 1 to 3, wherein: