JPS6113738A - Transfer service system of automatic switchboard - Google Patents

Abstract

PURPOSE:To enable a speaker to call out freely the 2nd partner with own operation and to simplify the operation of the speaker, by connecting a common controller as well as a voice guidance/recognition device to an automatic switchboard storing plural extension telephones. CONSTITUTION:Extension telephones 11a-11c are stored into a switchboard 12, and the telephone 11a, for example, has a conversation with an outside person via an outside line trunk 14. When the talking is over with the telephone 11a, a call bus is restored by a common control path 15 between the trunk 14 and the telephone 11a together with connection secured for a call bus between the trunk 14 and a voice guidance/recognition device 13. Thus the device 14 is started. Then the number of the next telephone 11b is informed for talking with the voice guidance given from the device 13. Then a speaker to be transferred calls out freely the 2nd partner by his/her own operation when the conversation is over with the 1st partner. In such a way, the transfer service is improved.

Description

DETAILED DESCRIPTION OF THE INVENTION (Technical Field) The present invention relates to a transfer service system for an automatic exchange.

(Conventional technology) Traditionally, one call is terminated at an automatic switchboard.

If you want to talk to another person next time, you can either ask the first person to transfer the call and not call the other person, or you can complete the call and try again. There was no other way but to fix the problem.

In other words, according to this method, K, who is receiving the transfer, has the disadvantage that the person receiving the transfer service does nothing and the third party (the original caller) has to be bothered. The method of completing the call and re-calling is troublesome, especially when the call is made from an external line such as a central office line or dedicated line, and it is economically unnecessary. The current situation is that this is not actually done.

(Object of the Invention) In order to eliminate such drawbacks, the object of the present invention is to provide a system in which the caller to be transferred can freely call the second party by his or her own operation after the first call ends. The purpose of the present invention is to provide a transfer service method that enables the following.

(Structure of the Invention) According to the present invention, in an automatic switchboard, after one call ends, a guide is played so that one caller can input the telephone number of the other party with whom he/she wishes to make the next call. A voice guidance/identification device that identifies the telephone number of the other party entered by the user, and restores the call path between the other party and the other party when the other party who was talking with the other party hangs up the receiver. means for setting a call path between the caller and the voice guidance/identification device and activating the voice guidance/identification device; The voice guidance/identification device identifies the caller, restores the call path between the caller and the voice guidance/identification device, reserves the call path between the caller and the second party's telephone, and sets the second party's telephone. There is obtained a transfer service system in an automatic switchboard characterized by having a means for calling.

(Example) Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the transfer service system according to the present description, and shows an example of the case where the present invention is applied to a private branch exchange.

In Figure 1, 11 a, 1 l b, l
1c is an extension telephone housed in the exchange 12, 13
is configured so that the transfer operator himself who receives the transfer service is automatically connected by the voice guidance/recognition device housed in the exchange 12. 14 is an external line trunk, and 15 is a common control device that controls the exchange 12.

Next, the operation of the embodiment shown in FIG. 1 will be explained with reference to FIGS. 2 and 3. First, in FIG. 1, an outsider is talking to a person at an extension telephone tia through the outside line trunk 14. When the call ends and the person on the extension telephone 11a hangs up and resumes operation, the common control device 15 restores the call path between the outside line trunk 14 and the extension telephone 11a, and further connects the outside line trunk 14 with voice guidance/recognition. A call path is connected to the device 13 and the voice guidance/recognition device 13 is activated.

As shown in FIG. 2, an external person via the external line trunk 14 is instructed by voice guidance from the voice guidance/recognition device 13 to announce the number of the extension telephone 11b of the other party with whom he/she wishes to make the next call. be done. In this case, if the person on the outside does not wish to make any more calls, he or she can hang up the phone and the call path between the outside line trunk 14 and the voice guidance/recognition device 13 will be restored, and the outside line trunk 14 and the voice The guidance/recognition device 13 is also restored.

Now, an outsider who has been instructed to give the other party's number,
Next, the number of the extension telephone ttb with which you wish to make a call is input by voice, and when the voice guidance/recognition device 13 recognizes the extension number, the common control device 15 initiates a call between the voice guidance/recognition device 13 and the external line trunk 14. After the path is restored and the voice guidance/recognition device 13 is restored, as shown in FIG. without having to perform any transfer operations,
It has the effect of summoning the next opponent.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the transfer service system according to the present invention, and FIGS. 2 and 3 are block diagrams for explaining its operation. 11a~tic...Extension telephone, 12...
...Automatic switchboard, 13... Voice guidance/recognition device, 14... External line trunk, 15-... Common control device. . Agent Patent Attorney Susumu Uchihara, -2

Claims (1)

[Claims] At an automatic switchboard, after one call ends, a message is played to prompt one party to enter the telephone number of the other party they wish to call next, and then enter the telephone number of the other party entered by voice. a voice guidance/identification device for identification, and a voice guidance/identification device for restoring a call path between the caller and the other party when the other party who was talking with the caller puts down the receiver; means for setting a call path with an identification device and activating the voice guidance/identification device; and means for identifying a second party telephone number input by voice by the caller with the voice guidance/identification device. The present invention is characterized by comprising means for restoring a call path between the caller and the voice guidance/identification device, reserving a call path between the caller and a second caller's telephone, and calling the second caller's telephone. Transfer service method in automatic switching equipment.