JPS6162270A - Transfer service system - Google Patents

Abstract

PURPOSE:To call the next party without transfer operation by the initial calling party by sounding a voice guide after the termination of a call, receiving the extension number inputted by a PB dial and calling the extension. CONSTITUTION:When a call is terminated and an extension telephone set 11a is off-hooked to be restored, a common controller 15 restores a call path between a line wire trunk 14 and the extension telephone set 11a, connects a call path between the line wire trunk 14 and voice guide/number receiver 13 and activates said device 13. Receiving the guide through a voice from the voice guide/number receiver 13, a line wire is so indicated to dial the number of an opposite extension telephone set 11b. When the indicated line wire inputs the number of the extension telephone set 11b by a PB dial, the voice guide/ number receiver 13 receives the number, and the call path between the voice guide/number receivers 13 is restored by the common controller 15. After the voice guide/number receiver 13 is restored, the call path between the line wire trunk 14 and extension telephone set 11b is made reservation, and the extension telephone set 11b is called.

Description

DETAILED DESCRIPTION OF THE INVENTION (Technical field to which the invention pertains) The present invention relates to a transfer service system in an automatic exchange.

(Prior art) Conventionally, when one call at an automatic switchboard ends and you want to continue talking to another party, you ask the first party to transfer the call and then call the other party. Or have them connect you to
Otherwise, the operating procedure would be to complete the call, disconnect the line, and then make a call again to call another party.

The former method has the disadvantage that the recipient of the forwarding service does not have to do anything in order to have the transfer performed, and the third party (the original caller) has to be involved. When making a call from an outside line such as a private line or private line, it is troublesome to make a call back, and it is economically wasteful.

(Object of the Invention) In view of the above points, the present invention was made to solve these drawbacks, and its purpose is to
To provide a transfer service system in an automatic exchange that allows a person to freely call a second party without disconnecting the line after the call ends.

(Structure of the Invention) In order to achieve the above-mentioned objective f, the transmission service system according to the present invention provides a transmission service system in which, after the end of one call, one caller successively transmits the telephone number of the next called party. a voice guidance/number receiving device that sends out voice guidance to prompt the other party to enter the number on the PB dial, and receives the other party's number entered on the PB dial; When on-hook, a call path starting means restores a call path for both parties, sets a call path between the one party to the call and the voice guidance/number receiving device, and activates the voice guidance/number receiving device. and a second party telephone number inputted by the one caller using the PB dial is received by the voice guidance/number receiving device, and a call path is established between the one caller and the voice guidance/number receiving device. means for reserving a call path between the one party and the second party's telephone and calling the second party's telephone at the same time as the telephone is restored.

(Example) Hereinafter, the present invention will be explained in more detail with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the transfer service system according to the present invention, and is an example applied to a private branch exchange. In the figure, Lla to llc are extension telephones housed in the exchange 12, and 13 is the telephone exchange 4"2K
1. The device is configured such that the transfer operator himself/herself who requests the transfer service is automatically read by the transfer operator.

14 is an outside line trunk, and 15 is a common control device.

The common control device 15 has both a call path starting means and a call path reservation calling means.

Next, the operation shown in FIG. 1 will be explained with reference to FIGS. 2 and 3. In Figure 1, the outside line is the outside line trunk 14't? The telephone is connected to the extension telephone 11a through the telephone line, and is indicated as busy. When the call ends and the extension telephone 11a goes on-hook and recovers, the common control device 15 restores the call path between the outside line trunk 14 and the extension telephone 11a, and further connects the outside line trunk 14 and the voice guidance/A-character receiving device 13. The voice guidance/numeric receiving device 13 is activated. FIG. 2 shows a state in which a call path is formed between the external trunk 14 and the voice guidance/A-shaped receiver @13.

The outside line receives voice guidance from the voice guidance/number receiving device 13 via the outside line trunk 14, and is instructed to dial the number of the other party's extension telephone 11b. here,
If the caller does not wish to make any further calls, he or she hangs up the receiver on the outside line, and the communication path between the outside line trunk 14 and the voice guidance/numeric receiving device 13 is restored, and the communication path between the outside line trunk 14 and the voice guidance/numeric receiving device 13 is restored. 13 will also be restored.

When an outside liner who has been instructed to dial the number of the other party inputs the number of the extension telephone 11b using the PB dial, the voice guidance numeric receiving device 13 receives the number, and the common control device 15 connects it to the voice guidance/numeric receiving device 13. After the call path is restored and the voice guidance/numeric receiving device 13 is replaced, a call path between the outside line trunk 14 and the extension telephone 11b is reserved, and the extension telephone Llb is called.

FIG. 3 shows the reservation status between the outside line trunk 14 and the extension telephone 11b.

If the extension telephone 11b answers, the call becomes normal.
You can talk to an outside line or extension telephone 11b.

(Effects of the Invention) As described in detail above, the present invention plays voice guidance after a certain call ends, receives the extension number input using the PB dial, and calls the extension to call the first four callers. This has the effect of allowing you to call the next party without having to worry about having to do the transfer operation.

[Brief explanation of drawings]

FIG. 1, FIG. 21, and FIG. 3 are block diagrams for explaining embodiments of the transmission service system according to the present invention. 11a-llc...Extension telephone 12...1st officer, 1st police officer, 13th...Voice guidance/A letter reception S equipment 14...External line trunk 15...Common control device

Claims (1)

[Claims] At an automatic switchboard, after one call ends, a voice prompt is sent out for one caller to enter the telephone number of the next person they are planning to call using the PB dial, and the other party's number entered using the PB dial is sent to the other party. When the receiving voice guidance/numeric receiving device and the other party who was talking with the one party go on-hook, the communication path for both parties is restored, and the voice guidance/numeric receiving device and the other party are connected. a call path activation means for setting a call path between the parties and activating the voice guidance/numeric receiving device;
the second party's telephone number entered by dialing is received by the voice guidance/number receiving device, the call path between the one party to the call and the voice guidance/number receiving device is restored, and at the same time, the first party to the other party 1. A transfer service system in an automatic exchange, characterized in that a call path reservation and calling means is provided for reserving a call path between a telephone and a second called party's telephone and calling the second called party's telephone.