JPS6237768A - Transmitting device of service request information for service activity - Google Patents

Abstract

PURPOSE:To shorten the time needed for ordering and also to confirm the contents of the order by providing a device for transmission of request information to the side of a restaurant and adding a display part to said transmitting device to display the service request information. CONSTITUTION:An initial screen is displayed on a display part 5 and the displays are carried out in each language with operation of a selection key 3c. Then the initial screen disappears with operation of an order key 3a and the selection is possible with menus. Here a customer operates a menu key 4 to select a desired dish and these selected dishes are displayed on the part 5. The customer repeats this procedure to select the desired menu and then operates a confirmation key 3b when the selection of menus is through. Thus the names of selected dishes are transmitted to the side of cooks. These names of dishes are erased on the part 5 when the selected dishes are served. Furthermore, the order of a drink if requested after a metal can be treated with priority through an order information input device 2 which gives an interruption to other order contents.

Description

DETAILED DESCRIPTION OF THE INVENTION (Industrial Application Field) The present invention is a service request information transmission device used in a service field such as a restaurant.

(Prior Art) Conventionally, in a restaurant, a customer orally places an order with a waitress, and the waitress receives the order and writes the details of the order on a separate order form for each table.

(Problem that the invention attempts to solve) However, with such a traditional ordering system.

Trouble arises due to the waitress mishearing,
Both customers and waitresses may feel uncomfortable.

In addition, with conventional ordering systems, for example, when applying for an additional order, the waitress may not come to take the order, which is frustrating for the customer.

(Means for Solving the Problems) The present invention is applicable to a service field such as a restaurant that provides multiple types of services. The present invention relates to a service request information transmitting device in the service field, which is provided with a transmitting device for transmitting the service request information to the user's side, and the transmitting device is provided with a display section on which the service request information is displayed.

The plurality of types of services are, for example, food items at a restaurant, and the service request information is, for example, information on the type and quantity of one dish, and whether or not to speed up the preparation.

(Operation) Service request information issued by a customer who is a service recipient is directly transmitted to the service provider side by operating the service request information transmission device and is displayed on the display unit.

(Examples) Below, nine examples of the present invention will be described with reference to the drawings.

This example is a service request information transmission device applied to a restaurant that can provide multiple types of services, for example, multiple types of food items.

Figure 1 shows a table 1 arranged in a restaurant,
An order information input device 2 for inputting order information, which is service request information, is provided in the center of the table 1. This order information input device 2 is a transmission device that transmits order information requested by a customer to a service provider by operating a plurality of menu keys 4 in addition to various control keys 3. Contents of key operations are displayed on a display section 5. Is displayed. Note that the menu key 4 is not displayed in Japanese.

It may be displayed in each language.

The control keys 3 include an order key 3a and a confirmation key 3b.
, selection keys 30 are provided. Also.

The display unit 5 uses a flat display in the drawings, but may also be a liquid crystal or CRT.The order information input device 2 is supported by a rotatable base 6, The customer can freely operate the keys while looking at the display section 5.

Figure 2 shows the normal behavior pattern of customers who visit a restaurant. 27 is the arrival, 8 is seated, 9 is the order, 10 is the request for food/service, and 11 is the end of the meal.

12 is payment, and from the meal/service request in 10 to the order in 9, new services such as additions and cancellations are requested.

The information collection system collects service request information generated by customers after order 9 and labor information generated in response to the labor situation of the service provider.

Specifically, this information collection system is composed of four management systems shown in FIG. 3.

These management systems can be operated in parallel by, for example, a real-time operating system.

The first management system is an order management system 13 that collects service request information issued by a customer together with the time of occurrence of this service request information.

The second management system is a 1m management system 14 that instructs the cook about the customer's order details collected by the order management system 13.

The third management system is the catering service management system 15
The cooking management system 14 manages the cooking management system so that the food prepared by the cook is delivered to the customer who placed the order based on the instructions from the cooking management system 14.

The fourth management system is a cash register management system 16, which, when confirming that a customer has finished eating, instructs a register (not shown) to pay for the customer.

FIG. 4 shows a procedure for operating the order information input device 2.

In step (2), an initial screen is displayed on the display section 5, and in step (2) it is determined whether or not the order key 3a has been operated. In step (2), screen initialization is performed by displaying, for example, a screen explaining the outline of the ordering system of the restaurant or explaining how to operate the order information input device 2. The screen is initialized by operating the selection key 3c to display the screen in the respective language.

When the order key 3a is operated in step (2), the screen initialized in step (2) disappears and menu selection becomes possible. When the customer operates the menu key 4 to select a desired dish, (step 2) the dish item selected in step 2 is displayed on the display section 5. The customer repeats steps ■ and step ■ to select the desired menu, and when one selection is completed, press the confirmation key 3b in step ■.
It is determined whether or not the confirmation key 3b is operated, and until the confirmation key 3b is operated, the selected dish has already been selected by a correction key (not shown), and if correction is desired, return to step (3). On the other hand, if the operation of the confirmation key 3b is confirmed by the customer (4), the process moves to step (3) and the selected cooking item is transmitted to the cook.

When the ordered food is served, the display section 5
From then on, the display of the corresponding dish name will be deleted.

In addition, when ordering drinks after a meal, the order information input device 2 described above can further improve the service by interrupting 9 and allowing the order to be placed in priority over other 11 sentences. It can also be used in hospitals.

(Effects of the Invention) As described above, according to the present invention, a transmission device for transmitting service request information to the service provider side is provided, and the transmission device is provided with a display section on which the service request information is displayed. This reduces the time it takes to place an order and allows you to check your order details at any time.

[Brief explanation of the drawing]

The drawings show a service request information transmission device in the service field according to the present invention, FIG. 1 is a perspective view showing an order information input device installed on a table in a restaurant, and FIG. 2 shows the normal behavior of a customer entering a restaurant. Diagram showing the pattern,
Figure 3 is a diagram showing the specific configuration of the information collection system, Figure 4
The figure is a flowchart showing the procedure of the order information input device by the customer. 2... Order information input device 3... Control key 13.
...Order management system 14...Cooking management system 15...Meeting service management system 16...Register management system Figure 2, Figure 3rl! I Figure 4

Claims (1)

[Claims] 1) In a service field such as a restaurant that provides multiple types of services, a transmission device that is key-operated by a service recipient and transmits service request information issued by the service recipient to the service provider. 1. A service request information transmitting device in the service field, characterized in that the transmitting device is provided with a display section on which the service request information is displayed.