SMP200900009B - Sistemi e metodi per fornire servizi di risposta - Google Patents
Sistemi e metodi per fornire servizi di rispostaInfo
- Publication number
- SMP200900009B SMP200900009B SM200900009T SM200900009T SMP200900009B SM P200900009 B SMP200900009 B SM P200900009B SM 200900009 T SM200900009 T SM 200900009T SM 200900009 T SM200900009 T SM 200900009T SM P200900009 B SMP200900009 B SM P200900009B
- Authority
- SM
- San Marino
- Prior art keywords
- systems
- methods
- providing response
- response services
- services
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
- H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| PCT/US2006/026790 WO2008008056A1 (en) | 2006-07-10 | 2006-07-10 | Method and system for management and routing of telecommunications on data and telephone lines |
| US11/652,319 US20080009269A1 (en) | 2006-07-10 | 2007-01-11 | Method and system for management and routing of telecommunications on data and telephone lines |
| PCT/US2007/015652 WO2008008303A2 (en) | 2006-07-10 | 2007-07-09 | Systems and methods for providing answering services |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| SMAP200900009A SMAP200900009A (it) | 2009-02-11 |
| SMP200900009B true SMP200900009B (it) | 2009-11-06 |
Family
ID=38923817
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| SM200900009T SMP200900009B (it) | 2006-07-10 | 2007-07-09 | Sistemi e metodi per fornire servizi di risposta |
Country Status (9)
| Country | Link |
|---|---|
| US (1) | US20150304500A1 (it) |
| JP (2) | JP2009543518A (it) |
| KR (1) | KR20090032118A (it) |
| CN (1) | CN101502083B (it) |
| CA (1) | CA2657022A1 (it) |
| MX (1) | MX2009000350A (it) |
| RU (1) | RU2479144C2 (it) |
| SM (1) | SMP200900009B (it) |
| WO (1) | WO2008008303A2 (it) |
Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US11044360B1 (en) | 2015-12-17 | 2021-06-22 | 8X8, Inc. | Dynamic direction of incoming calls |
| CN108416597A (zh) * | 2017-11-27 | 2018-08-17 | 圆通速递有限公司 | 一种在线客服自动化分流方法、系统和介质 |
Family Cites Families (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| RU2099895C1 (ru) * | 1991-02-27 | 1997-12-20 | Интернэшнл Бизнес Машинз Корпорейшн | Способ и устройство для приема телефонного вызова |
| JPH05219217A (ja) * | 1992-02-05 | 1993-08-27 | Nec Eng Ltd | 代行応答サービス |
| JPH07123269B2 (ja) * | 1992-12-25 | 1995-12-25 | 啓一 山田 | 電話システム |
| JP3210937B2 (ja) * | 1994-07-13 | 2001-09-25 | 日本電信電話株式会社 | 音声メールサービスシステム及び音声メールサービス方法 |
| JPH0856255A (ja) * | 1994-08-12 | 1996-02-27 | Nippon Telegr & Teleph Corp <Ntt> | 電話応答システム及び電話応答方法 |
| US5790180A (en) * | 1995-12-28 | 1998-08-04 | At&T Corp. | Video telephone call handling system and method |
| US6493696B1 (en) * | 2000-04-13 | 2002-12-10 | Avaya Technology Corp. | Message forwarding of multiple types of messages based upon a criteria |
| JP3772266B2 (ja) * | 2000-10-11 | 2006-05-10 | 株式会社北典社 | 受付け代行システム |
| US6697624B2 (en) * | 2001-06-11 | 2004-02-24 | Nokia Mobile Phones Ltd. | Apparatus, and associated method, for effectuating a data service designated by a service delivery mode |
| JP3781702B2 (ja) * | 2002-05-22 | 2006-05-31 | Necフィールディング株式会社 | 電話のシナリオ転送システムおよび方法 |
| JP2004048406A (ja) * | 2002-07-12 | 2004-02-12 | Toshiba Corp | 通信切り替え方法、通信切り替えシステム及び通信切り替えサーバ |
| JP3968279B2 (ja) * | 2002-08-28 | 2007-08-29 | 株式会社エヌ・ティ・ティ・ドコモ | 代理応答通信システム、代理応答通信方法、代理応答装置及びゲートウェイ装置 |
| JP3990297B2 (ja) * | 2003-01-29 | 2007-10-10 | 株式会社日立製作所 | 応答処理制御方法 |
| US7664248B2 (en) * | 2003-12-02 | 2010-02-16 | At&T Intellectual Property I, Lp | Call forwarding to voice mail systems based on redirecting number |
| KR100641147B1 (ko) * | 2004-04-07 | 2006-11-06 | 엘지전자 주식회사 | 이동통신단말기의 통화중 서비스 방법 |
-
2007
- 2007-07-09 SM SM200900009T patent/SMP200900009B/it unknown
- 2007-07-09 CN CN200780029789.1A patent/CN101502083B/zh not_active Expired - Fee Related
- 2007-07-09 CA CA002657022A patent/CA2657022A1/en not_active Abandoned
- 2007-07-09 WO PCT/US2007/015652 patent/WO2008008303A2/en not_active Ceased
- 2007-07-09 MX MX2009000350A patent/MX2009000350A/es active IP Right Grant
- 2007-07-09 KR KR1020097002643A patent/KR20090032118A/ko not_active Abandoned
- 2007-07-09 JP JP2009519481A patent/JP2009543518A/ja active Pending
- 2007-07-09 RU RU2009104315/07A patent/RU2479144C2/ru not_active IP Right Cessation
-
2012
- 2012-09-27 JP JP2012214177A patent/JP5674739B2/ja not_active Expired - Fee Related
-
2015
- 2015-01-28 US US14/607,544 patent/US20150304500A1/en not_active Abandoned
Also Published As
| Publication number | Publication date |
|---|---|
| JP2012257333A (ja) | 2012-12-27 |
| WO2008008303A3 (en) | 2008-04-17 |
| US20150304500A1 (en) | 2015-10-22 |
| RU2009104315A (ru) | 2010-08-20 |
| CN101502083B (zh) | 2014-01-22 |
| KR20090032118A (ko) | 2009-03-31 |
| WO2008008303A8 (en) | 2009-02-19 |
| MX2009000350A (es) | 2009-04-09 |
| JP2009543518A (ja) | 2009-12-03 |
| WO2008008303A2 (en) | 2008-01-17 |
| CA2657022A1 (en) | 2008-01-17 |
| HK1135816A1 (en) | 2010-06-11 |
| SMAP200900009A (it) | 2009-02-11 |
| CN101502083A (zh) | 2009-08-05 |
| RU2479144C2 (ru) | 2013-04-10 |
| JP5674739B2 (ja) | 2015-02-25 |
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