TR201711326A2 - A SYSTEM THAT ANALYZES CUSTOMER CONTACT DATA IN CALL CENTERS, STORES AND FORECAST - Google Patents

A SYSTEM THAT ANALYZES CUSTOMER CONTACT DATA IN CALL CENTERS, STORES AND FORECAST Download PDF

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Publication number
TR201711326A2
TR201711326A2 TR2017/11326A TR201711326A TR201711326A2 TR 201711326 A2 TR201711326 A2 TR 201711326A2 TR 2017/11326 A TR2017/11326 A TR 2017/11326A TR 201711326 A TR201711326 A TR 201711326A TR 201711326 A2 TR201711326 A2 TR 201711326A2
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TR
Turkey
Prior art keywords
contact data
call centers
forecast
stores
customer contact
Prior art date
Application number
TR2017/11326A
Other languages
Turkish (tr)
Inventor
Yildiz İsmai̇l
Olguner Ahmet
Original Assignee
Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi filed Critical Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority to TR2017/11326A priority Critical patent/TR201711326A2/en
Publication of TR201711326A2 publication Critical patent/TR201711326A2/en

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  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Bu buluş, servis sağlayıcı firmaların çağrı merkezlerindeki kullanıcı temas verilerini analiz ederek konum ve birim temelli temasların gerçek zamana yakın bir şekilde takip edilmesini, geçmişe yönelik olarak saklanmasını ve geleceğe yönelik tahmin üretilmesini sağlayan bir sistem (1) ile ilgilidir.The present invention is related to a system (1) that analyzes the user contact data in call centers of service providers and enables location and unit based contacts to be closely followed in real time, to be stored for the past and to produce predictions for the future.

TR2017/11326A 2017-08-01 2017-08-01 A SYSTEM THAT ANALYZES CUSTOMER CONTACT DATA IN CALL CENTERS, STORES AND FORECAST TR201711326A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
TR2017/11326A TR201711326A2 (en) 2017-08-01 2017-08-01 A SYSTEM THAT ANALYZES CUSTOMER CONTACT DATA IN CALL CENTERS, STORES AND FORECAST

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TR2017/11326A TR201711326A2 (en) 2017-08-01 2017-08-01 A SYSTEM THAT ANALYZES CUSTOMER CONTACT DATA IN CALL CENTERS, STORES AND FORECAST

Publications (1)

Publication Number Publication Date
TR201711326A2 true TR201711326A2 (en) 2018-04-24

Family

ID=67953474

Family Applications (1)

Application Number Title Priority Date Filing Date
TR2017/11326A TR201711326A2 (en) 2017-08-01 2017-08-01 A SYSTEM THAT ANALYZES CUSTOMER CONTACT DATA IN CALL CENTERS, STORES AND FORECAST

Country Status (1)

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TR (1) TR201711326A2 (en)

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