WO2004107225A2 - Systeme de gestion de produits et parties de produits et installation de traitement de donnees associee - Google Patents

Systeme de gestion de produits et parties de produits et installation de traitement de donnees associee Download PDF

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Publication number
WO2004107225A2
WO2004107225A2 PCT/EP2003/013439 EP0313439W WO2004107225A2 WO 2004107225 A2 WO2004107225 A2 WO 2004107225A2 EP 0313439 W EP0313439 W EP 0313439W WO 2004107225 A2 WO2004107225 A2 WO 2004107225A2
Authority
WO
WIPO (PCT)
Prior art keywords
data
database
serial numbers
repair
repaired
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/EP2003/013439
Other languages
German (de)
English (en)
Other versions
WO2004107225A3 (fr
Inventor
Volkmar Wille
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mobilkom Austria AG and Co KG
Original Assignee
Mobilkom Austria AG and Co KG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mobilkom Austria AG and Co KG filed Critical Mobilkom Austria AG and Co KG
Priority to AU2003292159A priority Critical patent/AU2003292159A1/en
Priority to JP2005500143A priority patent/JP2006526187A/ja
Priority to EP03767705A priority patent/EP1627349A2/fr
Publication of WO2004107225A2 publication Critical patent/WO2004107225A2/fr
Publication of WO2004107225A3 publication Critical patent/WO2004107225A3/fr
Anticipated expiration legal-status Critical
Priority to NO20056142A priority patent/NO20056142L/no
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B19/00—Program-control systems
    • G05B19/02—Program-control systems electric
    • G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS] or computer integrated manufacturing [CIM]

Definitions

  • the invention relates to a system and a data processing system for managing products and product parts and / or the serial numbers assigned to the products and product parts, as well as for checking and controlling the processes during the repair of devices or systems which contain the products or product parts, the Serial numbers and associated material master data are stored in a database and the guarantee or warranty data are part of the database. If warranty dates are mentioned below, this also applies to warranty dates.
  • warehouse logistics with storage location management may have different requirements than maintenance logistics with technical locations and equipment.
  • serial number history i.e. the history associated with each serial number
  • the recording of the serial number history must be guaranteed, since it provides important data for other business processes such as bonuses, commission payments and fraud research. This means that a relatively large volume of data must also be made available via web applications (Internet or intranet) within a very short time.
  • the present invention relates to problems that occur in the repair process and in the warranty process for products and product parts, in particular in installed systems.
  • the invention relates in particular to devices installed by telecommunications companies, without being restricted thereto.
  • Such devices are e.g. the many radio stations that are spread over the entire area. A failure or malfunction of a radio station is usually reported to the central station itself.
  • the system mentioned at the outset is characterized in that
  • an associated first database extract is created from the database of the device or system to be repaired, the.
  • an extract is created from the database, which shows the device-specific situation of the system to be repaired, e.g. reproduces an antenna system. That that the technician is on a suitable device, e.g. his laptop contains or receives the data necessary for the respective broadcasting station.
  • the technician has early knowledge of the structure of the system to be repaired.
  • the technician takes the obviously defective part and carries the corresponding data, e.g. via the serial number of the part locally on his laptop. Checking the serial number alone can show whether it is actually the right transmitter or not.
  • Equipment DB is a large database with the data of all radio stations. From this, the data of the respective station is read and this original database extract represents a so-called image. This image can also be represented symbolically for easier readability.
  • the technician changes the image on the input device, for example by scanning the serial number of the installation location (RACK) and then scanning the serial number of the new part, which results in a new image with the associated, partly new serial numbers.
  • RACK serial number of the installation location
  • Synchronization takes place by editing the difference between the original image and the image. The new image is saved in the database as a new valid original, taking into account the current changes.
  • the difference between the images also results in the determination of whether there is a guarantee case by comparing the material master data, e.g. Time of purchase, length of guarantee, etc.
  • the further processing then goes the usual business way.
  • the particular business advantage is that the technician is relieved of on-site activities that are economically necessary but prone to errors and are not particularly popular with the technician, e.g. Fill out forms, etc. Data is collected without delay.
  • the further advantage lies in the subsequent automatic further processing of this data.
  • FIGS. 1 to 7 are schematic flow diagrams.
  • Fig. 8 shows a list for Illustration of the serial number history.
  • FIGS. 9 and 10 are schematic representations, FIG. 10 being a flowchart with regard to the memory contents of the database.
  • Fig. 1 shows schematically the structure of the system with technical installations, namely a satellite antenna 1 and . a transmission tower 2 as a functional location. Data is exchanged between the telephone system 3 and the functional locations, for example via radio. For example, the transmission tower 2 reports the malfunction of a part to the telephone system 3.
  • a database extract 4 corresponding to the transmission tower 2 is created from the equipment master data stored in a database, and the equipment warranty database. Workstation 5 Submit where the warranty data of the defective part is processed further.
  • FIG. 2 shows a flowchart of the overall view of the management system used here for the serial numbers and material master data assigned to the products or product parts, including the guarantee data. •
  • the diagram shows the flow of products through the company and the serial numbers associated with them.
  • the goods go from the supplier via the goods receipt to the goods receipt module SNEGR module (Serial-No. Entry-Goods-Receive-Module).
  • the goods receipt can be accompanied by a serial number datafile (SN datafile) that the supplier delivers.
  • the present invention practically begins with the receipt of goods.
  • the serial numbers are initially recorded in the SNEGR module.
  • This module allows the corresponding serial numbers to be assigned to the goods received and stored in a database.
  • the data entered is checked as soon as it is entered and assigned.
  • the serial numbers are usually specified by the supplier. New serial numbers only need to be created in special cases.
  • the product is passed on to the warehouse (MM stock).
  • the recorded serial numbers of the product parts are linked to a serial number of the product as the leading serial number and saved in a database.
  • each of the serial numbers used can be provided as the leading serial number.
  • controllable serial number e.g. the number of the mobile phone.
  • the SNE-Deassembling module is particularly interesting for the field of repairs and installation. From assembled devices, the individual parts are recorded and stored with their serial numbers, which may also require disassembly of the product.
  • the leading serial numbers are removed from the database when the product is delivered or marked as completed.
  • the associated serial numbers of the other components are also carried out.
  • the parts recorded are in the warehouse (stock) or the closer hierarchical assignments via the serial numbers are stored in the database.
  • the individual parts can be divided into a specific one Hierarchy can be set to each other.
  • it can be checked, for example, that in a technical equipment of a company with five slots, six pieces of equipment are not assigned to another company as insertable.
  • the assembled device is either installed, i.e. arranged as intended (left branch Gl from stock) or removed from the warehouse according to the right branch and installed at the installation point (e.g. in a radio transmission tower).
  • FIG. 3 shows examples for checking the serial number types (SN type).
  • the exams usually go in two directions. On the one hand, the number itself is checked whether it corresponds to the number type, whether it can be correct, etc. There are test samples for this. The handling of this number is also checked, e.g. double assignment of the same number etc.
  • the first line shows the check whether the serial number consists of four digits.
  • the symbol on the second line stands for any character.
  • the logic after line 3 checks whether the serial number is a 6-digit number that begins with the digits 876.
  • the abbreviation SIMPRUEFZ is a command for checking the number according to a check logic for SIM card numbers.
  • the last line checks for five alphanumeric characters beginning with NO.
  • FIG. 4 shows the second part of the number check, namely the handling of the numbers. Here it is checked whether and how the serial number fits into the environment.
  • the double entry check shows, for example, whether a number was incorrectly scanned twice.
  • the SN status shows, for example, whether the part with this number has already been delivered to a dealer, so that a new receipt of this part may not be correct.
  • it can be checked whether the part is already installed in a transmitter station, which is equivalent to a status check (in the module installed in a functional location FL).
  • Another example is the check whether the part already exists in the database (EQ exists).
  • Figure 5 shows an overview of the possibilities of electronic transmission of serial numbers.
  • EDI XML means Electronic Data Interchange. This can be, for example, a file transfer via the Internet or another electronic data exchange based on the XML standard. According to the state of the art, input via barcode scanning is carried out using handheld devices or scanner machines.
  • SN-Range means that not every serial number is entered individually, but that a delivery is given a range of serial numbers, whereby the specific serial number is then assigned to each part within the present system.
  • the right-hand part of FIG. 5 shows that the transferred data are checked in the SN check module, using the SN master data check pattems as listed, for example, in FIG. 3.
  • FIG. 6 shows schematically the warranty processing according to the invention, warranty handling.
  • the guarantee data is also entered in the database when the goods are received and the goods are in stock.
  • this part is installed in the system (site).
  • the warranty data is checked to determine whether the repair is a warranty case or not.
  • the part is returned to the supplier (vendor). This returns the repair part (returns from repairs), whereby the new guarantee data is entered in the database in the Second Goods Receipt module as a goods receipt module and the part is put back in stock.
  • a serial number check can be performed in each of these operations to ensure that the correct parts are handled.
  • the SN check can always be associated with the usual plausibility checks, such as those listed in Fig. 3.
  • the technician takes one from the FL warehouse Spare part and bring it as a new part (new part) to the system to be repaired (site).
  • the defective part is removed there and replaced with the new part.
  • the defective part is sent to the supplier via a repair order in order to be repaired there (repairs at vendor).
  • the repaired part is returned to the FL warehouse by the supplier either as such repaired part or as a new part. All of these steps are checked and saved in the serial number database. As with all other movements of parts, the check is carried out via the serial numbers and the history of each part is also updated.
  • Figure 8 is a list of history records.
  • 9 shows an essential part of the system according to the invention, an extract being made for a part to be repaired from the database table stored in the input device and a so-called image snap shot being formed therefrom.
  • This image snap shot is given to the technician e.g. dubbed via a satellite antenna on his laptop or palmtop.
  • the technician who is on the way to this transmission tower receives the specifically assigned data about the parts installed in this transmission tower.
  • the changes are entered on the laptop or palmtop and the corrected image snap shot is sent back to the database table, which is thus brought up to date again.
  • Fig. 10 shows schematically the operation of the image module.
  • the central component is the image engine.
  • the data records assigned to the system to be repaired are taken from the Equipment DB database.
  • associated symbol images are created from the data records, the symbol images being taken from an image data store.
  • This image data store contains various image symbols or writing symbols which are easier for the technician to understand than anonymous serial numbers can be.
  • the image is changed on the laptop and the difference between the original image and the processed image is evaluated in the image engine.
  • the new image is transferred to the Equipment DB so that the new state is saved there.
  • the corresponding entries are also made in the history file.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Accounting & Taxation (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Development Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Manufacturing & Machinery (AREA)
  • Automation & Control Theory (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

La présente invention concerne un système destiné à la gestion de produits, d'éléments de produits et les numéros de série associés ainsi qu'au contrôle et à la commande des opérations lors de la réparation d'appareils et d'installations comportant ces produits ou ces éléments de produits. Les numéros de série et les données permanentes de documents associées sont enregistrées dans une base de données. L'invention est caractérisée en ce qu'à partir de l'appareil ou de l'installation à réparer, on effectue une première extraction associée dans la base de données, cette extraction contenant les numéros de série et les données permanentes de documents associées, y compris les données Garantie de l'appareil ou de l'installation; - en ce qu'à partir des données de la première extraction de la base de données, un symbole ou une série de symboles (images) est/sont créé(s) qui peuvent être représentés sur un appareil d'entrée et de sortie et sont enregistrés dans une mémoire de données images;- en ce que l'on introduit dans l'appareil d'entrée et de sortie au moins un numéro de série de l'appareil ou de l'installation pour compenser les données;- en ce que le produit ou l'élément de produit à réparer est prélevé comme pièce de réparation et l'élément de remplacement et son numéro de série sont introduits et mémorisés dans l'appareil d'entrée et de sortie;- une image modifiée est créée, ce qui permet d'obtenir une extraction modifiée de la base de données correspondant à l'appareil ou à l'installation réparé(e);- et en ce que l'extraction de la base de données modifié est mémorisé dans la mémoire de base de données.
PCT/EP2003/013439 2003-05-26 2003-11-28 Systeme de gestion de produits et parties de produits et installation de traitement de donnees associee Ceased WO2004107225A2 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU2003292159A AU2003292159A1 (en) 2003-05-26 2003-11-28 System for managing products and the parts thereof and associated data processing device
JP2005500143A JP2006526187A (ja) 2003-05-26 2003-11-28 製品および製品部品を管理するためのシステムならびにこのためのデータ処理装置
EP03767705A EP1627349A2 (fr) 2003-05-26 2003-11-28 Systeme de gestion de produits et parties de produits et installation de traitement de donnees associee
NO20056142A NO20056142L (no) 2003-05-26 2005-12-22 System for handtering av produkter og deler derav og tilknyttet databehandlingsanordning

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ATA810/2003 2003-05-26
AT0081003A AT500196A1 (de) 2003-05-26 2003-05-26 System zur verwaltung von produkten und produktteilen sowie datenverarbeitungsanlage hiezu

Publications (2)

Publication Number Publication Date
WO2004107225A2 true WO2004107225A2 (fr) 2004-12-09
WO2004107225A3 WO2004107225A3 (fr) 2005-02-24

Family

ID=33479908

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2003/013439 Ceased WO2004107225A2 (fr) 2003-05-26 2003-11-28 Systeme de gestion de produits et parties de produits et installation de traitement de donnees associee

Country Status (7)

Country Link
EP (1) EP1627349A2 (fr)
JP (1) JP2006526187A (fr)
KR (1) KR20060004702A (fr)
AT (1) AT500196A1 (fr)
AU (1) AU2003292159A1 (fr)
NO (1) NO20056142L (fr)
WO (1) WO2004107225A2 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100836218B1 (ko) * 2006-12-08 2008-06-09 한국전자통신연구원 제품 계열 시스템의 특징 관리 자동화 방법 및 장치

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5216612A (en) * 1990-07-16 1993-06-01 R. J. Reynolds Tobacco Company Intelligent computer integrated maintenance system and method
WO2000057304A1 (fr) * 1999-03-23 2000-09-28 Lexent Inc. Systeme de gestion de sites de telecommunications
FI20000026L (fi) * 2000-01-05 2001-07-06 Nokia Networks Oy Verkonhallintajärjestelmä
MXPA02000244A (es) * 2000-04-20 2002-06-21 Gen Electric Metodo y sistema para identificar graficamente piezas de repuesto para equipo generalmente complejo.
DE10129251A1 (de) * 2001-06-18 2003-01-23 Actebis Holding Gmbh Verfahren und Vorrichtung zur Erfassung und Darstellung der Produkthistorie eines aus Komponenten hergestellten Personal-Computers
US7505914B2 (en) * 2001-08-06 2009-03-17 Ecolab Inc. Method and system for providing advisory information to a field service provider

Also Published As

Publication number Publication date
AT500196A1 (de) 2005-11-15
AU2003292159A1 (en) 2005-01-21
WO2004107225A3 (fr) 2005-02-24
NO20056142L (no) 2006-02-03
EP1627349A2 (fr) 2006-02-22
KR20060004702A (ko) 2006-01-12
JP2006526187A (ja) 2006-11-16

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