WO2007121237A3 - Response advisor and protocol builder for a call handling system - Google Patents

Response advisor and protocol builder for a call handling system Download PDF

Info

Publication number
WO2007121237A3
WO2007121237A3 PCT/US2007/066426 US2007066426W WO2007121237A3 WO 2007121237 A3 WO2007121237 A3 WO 2007121237A3 US 2007066426 W US2007066426 W US 2007066426W WO 2007121237 A3 WO2007121237 A3 WO 2007121237A3
Authority
WO
WIPO (PCT)
Prior art keywords
handling system
call handling
advisor
response
protocol builder
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2007/066426
Other languages
French (fr)
Other versions
WO2007121237A2 (en
Inventor
Christopher Michael Salafia
Jeremy Edward Turk
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
POWERPHONE
Original Assignee
POWERPHONE
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by POWERPHONE filed Critical POWERPHONE
Publication of WO2007121237A2 publication Critical patent/WO2007121237A2/en
Anticipated expiration legal-status Critical
Publication of WO2007121237A3 publication Critical patent/WO2007121237A3/en
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Manipulator (AREA)

Abstract

A call handling system 100 includes a call handler 200 having a processor 102 which generates data for use with a CAD 207. The call handling system 100 also includes an advisory component 826 that recommends a type of dispatch and a risk assessment.
PCT/US2007/066426 2006-04-11 2007-04-11 Response advisor and protocol builder for a call handling system Ceased WO2007121237A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US74462006P 2006-04-11 2006-04-11
US74461806P 2006-04-11 2006-04-11
US60/744,618 2006-04-11
US60/744,620 2006-04-11

Publications (2)

Publication Number Publication Date
WO2007121237A2 WO2007121237A2 (en) 2007-10-25
WO2007121237A3 true WO2007121237A3 (en) 2008-12-24

Family

ID=38610357

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/066426 Ceased WO2007121237A2 (en) 2006-04-11 2007-04-11 Response advisor and protocol builder for a call handling system

Country Status (1)

Country Link
WO (1) WO2007121237A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10657614B2 (en) * 2015-12-23 2020-05-19 Jeffrey J. Clawson Locator diagnostic system for emergency dispatch
US10699548B2 (en) 2018-04-19 2020-06-30 Jeffrey J. Clawson Expedited dispatch protocol system and method
US11910471B2 (en) 2021-04-23 2024-02-20 Priority Dispatch Corp. System and method for emergency dispatch
US11937160B2 (en) 2021-04-23 2024-03-19 Priority Dispatch Corporation System and method for emergency dispatch

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030195394A1 (en) * 2002-04-16 2003-10-16 Medical Priority Consultants, Inc. Method and system for integrating a computer aided dispatch system with an emergency medical dispatch protocol

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030195394A1 (en) * 2002-04-16 2003-10-16 Medical Priority Consultants, Inc. Method and system for integrating a computer aided dispatch system with an emergency medical dispatch protocol

Also Published As

Publication number Publication date
WO2007121237A2 (en) 2007-10-25

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