JPH02236667A - Transaction guidance method for automatic teller machine - Google Patents

Abstract

(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a transaction item input guidance method for an automatic teller machine.

[Conventional technology]

The conventional automated transaction device was disclosed in Japanese Patent Application Laid-Open No. 63-195.
As described in Publication No. 770, the operation guidance screen for each operation stage is stored in two patterns, a still image and a video, and when the customer operates, the still image is first displayed.
If the timer detects that there is no predetermined input within a certain leap time, the system switches to a video and displays it to improve the service provided to the user.

[Problem to be solved by the invention]

In the conventional technology, customers have to wait for a predetermined time set on a timer to switch from still images to moving images. There were problems in terms of service to customers and operational efficiency of automatic machines.

In the present invention, when a customer is not satisfied with the operation method, instead of simply waiting for a predetermined time to elapse, the customer can
By giving instructions from the operation panel, the operation guidance screen can be quickly switched, and the purpose is to improve service to customers and the operating efficiency of automatic machines.

(Means for Solving the Problems) In order to achieve the above object, the content of the screen displayed on the operation guidance screen is changed by instructions from the employee operation section.

Furthermore, a timer is also used for monitoring, and if there is no instruction from the customer after a predetermined period of time has elapsed, the content of the screen displayed on the operation guidance screen is changed.

[Effect]

The present invention operates by switching the screen immediately after an inexperienced customer gives an instruction to the customer operation section of the automatic machine from a specially designated input section. Thereby,
This eliminates waiting time and reduces operation time for inexperienced customers.

In addition, if the above-mentioned customer is unable to give the above instructions due to, for example, not knowing the presence of the key, a timer is used to monitor the specified time, and the screen is switched after the specified time has passed, so it is difficult for the customer to become unaccustomed. It is possible to improve services for customers.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings. 1st
The figure is a flowchart of the transaction guidance method of an automated teller machine which is an embodiment of the present invention, Fig. 2 is an overall block diagram of the automated teller machine, and Fig. 3 is a help key that is pressed after the refund transaction key is pressed. FIG. 5 is a diagram showing an example of guidance when the deposit key is pressed, and FIG. 5 is a diagram showing an example of detailed guidance when the predetermined time of the timer is exceeded after the deposit key is pressed.

In FIG. 2, the main control unit 15 controls cash deposit (deposit),
At the same time as instructing the sub-control unit 27 to input a selection of payment, balance inquiry, or transfer,
Under the control of the display control section 13, the guidance text of the guidance section 29 is displayed on the CRT screen 5 on the operation panel 1. The timer detection control unit 26 monitors the time, and when the selection input means group 17 performs a key press within a predetermined time and the input press detection control unit 14 detects this, the press information is transmitted to the sub-control unit 27, and the sub-control After determining whether the input data is acceptable or not in the unit 27, if the input data is determined to be acceptable, press information is similarly transmitted to the main control unit 15. For example, when a payment key is input within a predetermined time using the selection input means group 17, the operator inserts either a card through the card insertion/ejection port 2 or a passbook through the passbook insertion/ejection port 3 on the CRT screen 5. Main control part l
Under the control of CRTii! 5, the display control unit l3 controls v1, and the guidance unit 29 generates a guiding sentence. ! Display on i-side 5. The timer detection control unit 26 monitors the time, and when a card is inserted within a predetermined time, the card insertion/ejection inspection control unit 8 detects this based on a signal from the card control mechanism unit 7.
Alternatively, the timer detection control section 26 monitors the time, and if a passbook is inserted within a predetermined time, the passbook insertion/ejection detection control section 10 detects this based on a signal from the passbook and controller oval section 9, and the sub-control section detects this. 27, and after the sub-control unit 27 determines whether the input data is acceptable or not, if the input data is determined to be acceptable, the input data is transmitted to the main control unit l5.

Next, the main control unit 15 instructs the display control unit 13 to display on the CRT screen 5 the next guidance section 29 guidance sentence for prompting the user to input a PIN number, and also inputs from the selection input means group 16. instruct. The timer detection control unit 26 monitors the time and selects the selection input means group 16 within a predetermined time.
When the key is pressed manually and the input press detection control unit l4 detects this, the input key information is transmitted to the sub-control unit 27,
After the sub-control unit 27 determines whether the input data is acceptable or not, the input data is transmitted to the main control unit 15 if the input data is determined to be acceptable. Taking card insertion as an example, the sub-control unit 27 compares the information read from the inserted card with the information read from the input press detection control unit 14 . If the verification matches, the next operation is to send a guidance message to the guidance unit 29 from the main control unit 15 to the CRT for inputting the withdrawal amount.
The display control unit 13 is instructed to display on the screen 5.

The timer detection control unit 26 monitors the time, and when the input from the selection input means group 16 is completed within a predetermined time, the input press detection control unit 14 detects this and transmits the input information to the sub-control unit 27, and the sub-control After determining the quality of the incoming data in the section 27, if it is determined to be good, it is transmitted to the main control section 15. The main control unit 15 records information necessary for cash withdrawal on the input card through the card controller part 7, and also instructs the banknote dispensing machine part 11 to eject banknotes, and also instructs the printer part of the card control mechanism part 7. Print the payment amount on State 5 and instruct it to release it. The time is monitored by the Thai hammer detection control unit 26, and the card, statement slip, and paper are removed from the card insertion/ejection port 2 within a predetermined time from the payment port 4.
When each banknote is taken out, detection information is transmitted to the card insertion/ejection detection control section 8 and the banknote insertion/ejection detection control section 12. The following describes the processing flow when a transaction is performed normally.

Hereinafter, the operation of the present invention will be sequentially explained based on the flowchart of FIG. This flowchart is an example of a subroutine corresponding to each operation step. Taking a refund transaction as an example, each operation step, such as selecting a transaction button,
When inserting a card or passbook, inputting a PIN number, specifying a refund amount, instructing a confirmation/correction button, taking out a card or passbook and statement slip, taking out banknotes, etc., the display control section is operated under the control of the main control section 15. 13, the guidance unit 29 displays a normal display guidance guide sentence on the CRT screen 5 on the operation panel 1. (Step 101) The timer detection control unit 26 monitors for a predetermined time, and (Step 10
2) If the predetermined time is exceeded, the timer detection control section 26
to the sub-control unit 27, and the sub-control unit 27 transmits the information to the main control unit 15.
The CRT screen 5 that is already displayed on the CRT screen 5 is erased, and the guidance text of the specially provided help guidance section 30 for operation guidance is instructed to be displayed on the CRT screen 5 on the operation panel 1 (step 106). If it is within the predetermined time, the input press detection control section 28 detects whether the help switch section 25 has been pressed, and when it has been pressed, the input press detection control section 28 transmits the information to the sub control section 27 (step 103).
C where the sub-control unit 27 is already displayed on the main control unit 15
The guidance text on the RT screen 5 is erased, and the guidance from the specially provided help guidance section 25 for operation guidance is displayed on the CRT screen 1 on the operation panel 1 (step 106).
). If the help switch part 2S is not pressed,
Selection input means group 16, 17, input data input from passbook insertion/ejection port 3 to passbook control mechanism section 9, or from card insertion/ejection port 2 to card control mechanism section 7, press detection control section 14, passbook Insertion/ejection detection control section 10,
Alternatively, it is detected by the card insertion/wandering detection control section 8 and transmitted to the sub-control section 27. Here, it is determined whether there is a corresponding operation input (step 104), and if it is determined to be good, the data is transmitted to the main control section 15, and the main control section 15 is controlled to proceed to the next operation step (step 105). If the determination is negative, the process returns to the monitoring for the predetermined time, and the processes from steps 102 to 104 are repeated until flrJ exceeds the predetermined time. Taking a payment transaction as an example, the difference between normal guidance and specially provided guidance will be explained based on FIG. ■ in (CL) in Figure 3 is (2)' in (b)
, ■ of (α) becomes ■' of (b), (b) of (O.) becomes ■' of (b), ■2 of (α) becomes ■2' of (b), etc. It provides detailed operational guidance.

In addition, detailed operation guidance for the case where the help key is pressed after pressing the deposit transaction key in a deposit transaction and the case where a predetermined time has elapsed after pressing the deposit transaction key are shown in FIGS. 4 and 5, respectively.

〔Effect of the invention〕

According to the present invention, the screen changes when the customer issues an instruction from the customer operation section, so the operation time can be shortened and the operating efficiency of the device can be improved.

Furthermore, service can be improved for inexperienced customers who do not have time to spare.

[Brief explanation of drawings]

FIG. 1 is a flowchart of a transaction guiding method for an automated teller machine according to an embodiment of the present invention, FIG. 2 is a block diagram of an automated teller machine according to an embodiment of the present invention, and FIG. 3 is a normal Comparison diagrams of guidance and detailed guidance, FIGS. 4 and 5, are diagrams showing detailed operational guidance including switching. 13... Display control section, 14. 28... Input press detection control section 911 section, 15... Main*J control section, 25... Help switch section, 26... Timer detection control section, 27・・・
- Sub-control unit, 29... Guidance unit, 30... Help guidance unit. Kanguchi 躬圀(α) Normal power ゛If'less(.b) Shame r(Kaidelesu 躬?Z 躬口

Claims (1)

[Scope of Claims] 1. In an automatic teller machine that performs a predetermined transaction by inputting transaction data according to an operation guidance screen, the screen displayed on the operation guidance screen can be changed according to an instruction from the employee operation section. A transaction guidance method for an automated teller machine characterized by switching contents. 2. The automatic cash transaction according to claim 1, characterized in that if there is no instruction from the customer operation section after a predetermined period of time has elapsed, the content of the screen displayed on the operation guidance screen is switched. Equipment transaction guidance method.