JPH0654105A - Facsimile equipment - Google Patents

Abstract

PURPOSE:To automatically notify abnormal information to a remote maintenance destination when the abnormality of a device is detected. CONSTITUTION:When a facsimile control part 2 controlling a device detects the abnormality of a device, an abnormality diagnostic code counting part 8 counts the abnormal code corresponding to the abnormality of the device and an abnormality diagnostic code monitoring part 4 always compares whether or not the counted value of the counting part 8 reaches the threshold of an abnormality diagnostic code control part 3. When it reaches the threshold, the abnormality diagnostic monitoring part 4 starts an automatic dial part 5 from a terminal control part 2 and an automatic calling to the telephone number of the destination in charge of maintenance stored in a maintenance notification destination storage part 1 is performed. When the communication with the facsimile maintenance equipment 7 of the destination in charge of maintenance is available, the abnormality diagnostic information is notified.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a facsimile machine, and more particularly to a facsimile machine which transmits fault information to a partner device via a telephone line.

[0002]

2. Description of the Related Art Conventionally, in a facsimile machine of this type, there is no means for notifying a remote destination that the machine is in an abnormal state when performing maintenance on the machine. Could not grasp the device status.

[0003]

In the above-mentioned facsimile machine, means for notifying the remote maintenance destination that the machine itself has reached the machine state corresponding to the abnormality diagnosis code on the machine side for maintenance of the machine. Since there is no such thing, regular maintenance work is performed on all the devices to perform maintenance work, and smooth maintenance work could not be performed. In addition, maintenance services were not available for devices that did not have regular maintenance contracts.

[0004]

SUMMARY OF THE INVENTION A facsimile apparatus of the present invention automatically counts an automatic dial means for calling a preset telephone number of a telephone line and a diagnostic code corresponding to the occurrence of an abnormality peculiar to the apparatus. Means for accumulating and accumulating, a means for recording the number of times of occurrence of the abnormality diagnosis code necessary for performing device maintenance by operation input, and monitoring whether or not the abnormality diagnosis code designated in advance has occurred. Means and
And a means for automatically calling the preset destination telephone number when the number of events corresponding to the predetermined abnormal diagnosis code reaches a prescribed number, and notifying that the abnormal event has occurred.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of an embodiment of the present invention.

In this embodiment, an abnormality diagnosis code counting unit 8 for automatically counting and cumulatively adding the abnormality diagnosis code unique to the apparatus and an abnormality diagnosis code necessary for maintenance of the apparatus are arbitrarily designated. And an abnormality diagnosis code management unit 3 that records the number of times the designated abnormality diagnosis code has occurred, and an abnormality diagnosis code monitoring unit that constantly monitors whether or not a designated abnormality diagnosis code has occurred. Four
When a predetermined number of events corresponding to a pre-designated abnormality diagnosis code occur for a specified number of times, an automatic dial 5 for automatically calling a notification destination stored in advance in the maintenance notification destination storage unit 1
And that the abnormal event has occurred, the facsimile maintenance device 7
And means for notifying them.

Next, the operation of this embodiment will be described. At the start of the operation of the facsimile apparatus, a maintenance staff or the like sets a telephone number of a maintenance person in advance, and the maintenance notification destination storage unit 1 stores the maintenance person's telephone number.
In addition, one of the abnormality diagnosis codes that can be recognized as abnormal by the device
There is an abnormality diagnosis code management unit 3 that manages the threshold value (reference value) of the number of occurrences assigned to each. The facsimile terminal control unit 2 controls the center of facsimile operation control. The abnormality diagnosis code counting section 8 counts the abnormality diagnosis code corresponding to each occurrence of an abnormal event from the start of operation of the apparatus. Here, as the abnormal event of the apparatus, various abnormal states expected in the apparatus such as communication abnormality and document jam are assumed.

The abnormality diagnosis code monitoring section 4 constantly monitors the number of occurrences of the abnormality diagnosis code counting section 8, and when it detects that the threshold of the number of occurrences stored in the abnormality diagnosis code management section 3 is detected, the fact is detected. Notify the facsimile terminal control unit 2. Upon receiving the notification from the abnormality diagnosis code monitoring unit 4, the facsimile terminal control unit 2 activates the automatic dialing unit 5 to automatically call the maintenance contact telephone number stored in the maintenance notification destination storage unit 1 via the telephone line 6. Make a call.

The maintenance staff is assigned to the facsimile maintenance device 7
When the device is installed and the connection is completed, the device notifies the fixed information (own station ID, own station telephone number, etc.) of itself and the abnormality diagnosis information (abnormality diagnosis code, etc.) in accordance with the predefined communication procedure. . The threshold value of the number of occurrences of the abnormality diagnosis code is set by the maintenance staff in advance in addition to being set in advance by the maintenance personnel, and the telephone number of the maintenance notification destination storage unit 1 and the abnormality diagnosis code management unit 3 are remotely controlled. Change management information.

[0010]

As described above, according to the present invention, it is possible to automatically notify a remote maintenance destination that a predetermined number of times an abnormal event corresponding to an abnormal diagnostic code specified in a facsimile machine has occurred. Thus, there is an effect that the maintenance work of the device can be rationalized and the maintenance service can be enhanced.

[Brief description of drawings]

FIG. 1 is a block diagram of an embodiment of the present invention.

[Explanation of symbols]

 1 Maintenance notification destination storage unit 2 Facsimile terminal control unit 3 Abnormality diagnosis code management unit 4 Abnormality diagnosis code monitoring unit 5 Automatic dialing unit 6 Telephone line 7 Facsimile maintenance device 8 Abnormality diagnosis code counting unit

Claims (1)

[Claims] 1. An automatic dialing means for calling a destination telephone number preset on a telephone line, a means for automatically counting and accumulatively adding a diagnostic code corresponding to the occurrence of a device-specific abnormality, and an operation input. Means for recording the number of occurrences of the abnormality diagnosis code necessary for performing device maintenance, means for monitoring whether or not the abnormality diagnosis code designated in advance has occurred, and the abnormality diagnosis code designated in advance And a means for notifying that an abnormal event has occurred by automatically calling the preset destination telephone number when the number of events corresponding to (1) has reached a prescribed number.