JPH0749800A - User data processor - Google Patents

Abstract

(57) [Summary] [Purpose] Regarding error message display when a failure occurs,
The purpose is to record the user's comments entered regarding the failure and use it as information for failure analysis. [Structure] When a failure occurs, an error message corresponding to the failure is displayed, and using the code of the message as a key, the comment information input by the user regarding the occurred failure is registered in the user data file.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to improvement of a message system in a data processing device or the like. If a failure occurs during operation of the data processing device, the corresponding message code and a simple error message are displayed. For detailed messages, refer to the manual based on the message code.

However, conventionally, the message code is managed by each program that detects a failure, and if the content of the message code is changed, it takes time to be reflected in the manual, or if the number of programs increases, the manual is required. There was a problem that it took time to refer. Therefore, there is a demand for a conversational message system that solves the above problems and records and references user data.

[0003]

2. Description of the Related Art FIG. 4 shows a conventional message display system. In the figure, 1 is a central processing unit, 2 is a terminal for operating the central processing unit 1 having a display section and a key input section, and 3 is a message table in which a message code 50 and simple message data 53 are registered. , Program 4,
For example, those managed by the operating system OS,
A message display unit 5 displays the contents of the message table 3 on the terminal 2 based on the message code 50 instructed by the program that detected the failure.

As described above, in the conventional message display system, the message table 3 is provided in each program, and the message code 5 corresponding to the fault detected during the processing is given.
0 and simple message data 53 such as "line error" are instructed and displayed on the message display section 5. Thus, the operator refers to the manual 6 based on the displayed message code 50 and deals with the failure.

[0005]

A conventional method of providing a message table in each program and displaying a message code and a general error content when a failure occurs is to refer to the manual according to the displayed message code. There is a problem that it takes time to be reflected in the manual when the reference time increases with the increase of or the contents of the message are changed.

An object of the present invention is to provide a conversational message system that solves the above problems.

[0007]

For the above-mentioned purpose, the user data processing device of the present invention uses the code of the message corresponding to the failure as a key to record the comment information entered by the user regarding the failure. A file and a user data registration unit for displaying a message corresponding to the failure when the failure occurs and registering the comment information input by the user regarding the failure in the user data file are provided. .

[0008]

[Operation] Message code 5 in message file 10
A message record 60 having 0 as a key is provided, and a data area for recording detailed message data 51 and user data 52 described in the manual is provided. Message data 51 is described in each program 4, and when the program 4 is installed (installed) in the processing device, the message data 51 is registered in the message file 10.

When the program 4 is executed and a failure is detected, the contents of the message table 3, that is, the message code 50 (and the general message) is displayed in accordance with the instruction of the program 4, as in the conventional case. By calling 12 and entering the message code 50, the contents of the message file 10 are displayed.

At this time, the user data area is also displayed,
By inputting the user data 52 in this display area, it is recorded in a predetermined area of the message file 10. The message registration unit 11 has a correction means, and the contents of the message file 3 as well as the message table 3 are corrected by inputting the correction data. As described above, it is possible to save the trouble of referring to the manual, to reflect the message change immediately, and to obtain the effect that the user data 52 can promptly deal with the failure.

[0011]

Embodiments of the present invention will be described with reference to FIGS. 2 is a block diagram of a message processing unit of the embodiment provided in the central processing unit 1, and FIG. 3 is an operation explanatory diagram. Figure 2
11, a message registration unit 11 registers the message data 51 described in the program 4 in the message file 10 when the program 4 is installed, and when the correction data 54 is input, The contents of the message table 3 and the message file 10 that it has are modified.

Reference numeral 12 denotes a message conversation processing unit, which shows a screen retrieval unit 12a for retrieving the message file 10 based on the instructed message code 50, and user data 52 input in the user data display area 55. When the registration key of the omitted terminal 2 is pressed, the user data registration unit 12b is recorded in the corresponding message record 60 of the message file 10.

Reference numeral 10 is a message file having a message record 60, and the same reference numerals as those in FIG. 4 denote the same objects. As shown in FIG. 3, the message file 10 includes a message record 60 having the message code 50 as a key, and includes a key area 60a, a message data area 60b, and a user data area 60c.

Message data 51, such as generation condition data 51a and treatment method data 51b, is registered in the message data area 60b, and user data 52 input interactively is recorded in the user data area 60c. The operation will be described below with reference to FIG. [Registration and Correction of Message Data] In the program 4, detailed message data 51 described in the manual is described in addition to the conventional message table 3. When the program 4 is installed, the message registration unit 11 registers the message data 51 in the message file 10. When the correction data 54 is input, the message registration unit 11 corrects the contents of the message table 3 and the message file 10.

[Display of Message Record] When a failure occurs during operation, the program 4 instructs the message display section 5 to display the message code 50 and the message data 53 based on the message table 3 as shown in FIG.
And are displayed on the terminal 2. When the operator refers to the details of the message, the message conversation processing unit 1 is operated by pressing a key provided in the terminal 2.
Call 2.

As a result, the input guide for the message code 50 is displayed, and when the on-screen message code 50 is input, the message code 50 is transferred to the central processing unit 1, and the screen search section 12a searches the message file 10 and applies the message. The contents of the message record 60 are read, transferred to the terminal 2 and displayed. User data area 6 together with message data 51
The contents of 0c are displayed, and the user data display area 55 is displayed.
When the data is input to and instructed, the input user data 52 is transferred to the central processing unit 1.

As a result, the user data registration unit 12b
Is the user data area 60c of the message file 10.
Stored in and updated. The recorded user data 52 is
Next, when the message code 50 is designated, it is displayed. As described above, the message file 10 is provided, the message data included in each program and the manual can be registered, and the user data can be recorded, so that a quick response when a failure occurs can be performed.

[0018]

According to the present invention, when a failure occurs, information such as a comment input by the user regarding the failure is registered, and information about the registered comment or the like can be used to prevent a subsequent failure. In addition to serving as a reference for response, the effect on failure analysis is extremely large.

[Brief description of drawings]

FIG. 1 is a diagram illustrating the principle of the present invention.

FIG. 2 is a block diagram of a message processing unit according to the embodiment.

FIG. 3 is an operation explanatory diagram.

FIG. 4 is an explanatory diagram of a conventional message method.

[Explanation of symbols]

In the figure, 1 is a central processing unit, 2 is a terminal, 3 is a message table, 4 is an operating system (OS) unit (program), 5 is a message display unit, 6 is a manual, 10 is a message file, and 11 is a message registration unit. , 12 is a message conversation processing section, 12a is a screen search section, 12b is a user data registration section, 50 is a message code, 51 and 53 are message data, 51a is condition data, 51b is coping method data, and 52 is a user. Data, 54 is correction data, 55 is a user data display area, 60 is a message record, 60a is a key area, 60b is a message data area, and 60c is a user data area.

Claims (1)

[Claims] 1. A user data file for recording comment information input by a user regarding a failure, using a code of the message corresponding to the failure as a key, and a message corresponding to the failure when the failure occurs are displayed. A user data processing device comprising a user data registration unit for registering comment information input by the user regarding the failure in the user data file.