JPS6237771A - Transmitting device for service information for service activity - Google Patents

Abstract

PURPOSE:To attain effective services with no waste of waiting time by transmitting an original service request to service offerers and at the same time attaining the transmission of new service information. CONSTITUTION:When a customer operates an order key 3a, this operating time point is counted. Then the order of the customer is urged in an interactive style via a display part 5. The customer pushes the desired menu keys for selection of dishes and these selecting time points are counted. Then the customer pushes a confirmation key 3b after confirming the menus displayed on the part 5. Thus a key-operable state is set again. This information transmitting device is connected to a CAPTAIN system if it is decided that a selection key for CAPTAIN system is operated. Thus the customer picks up a telephone receiver 2a and selects a desired mode after confirming the dial tones to obtain necessary information. Then the customer resets the receiver 2a and cuts the CAPTAIN system.

Description

DETAILED DESCRIPTION OF THE INVENTION (Industrial Application Field) The present invention is a service information transmission device used in a service field such as a restaurant.

(Prior Art) Conventionally, restaurants provide only food and drink services, but no other services.

(Object of the Invention) In view of the above points, an object of the present invention is to create a service information transmission device that can add and provide new services in the service field such as restaurants.

(Structure of the Invention) In the service field such as a restaurant providing services, the present invention is provided with a transmission device that is key-operated by a service recipient and transmits service request information issued by the service recipient to the service provider. This relates to a service information transmitting device in a service field in which service information other than the service request information can be provided to the transmitting device, and the service request information may be information such as information such as the number and type of food at a restaurant. can be.

Other service information includes, for example, updates obtained by the CAPTAIN system.

(Operation) Order information issued by a customer who is a service recipient can be directly transmitted to the service recipient by the transmission device, and other service information other than service request information is also provided by this transmission device.

(Example) An example of the present invention will be described below with reference to the drawings.

This example is a service information transmission device applied to a restaurant.

Figure 1 shows a table 1 arranged in a restaurant,
An order information input device 2 for inputting order information, which is service request information, is provided in the center of the table 1. This order information input device 2 transmits order information requested by the customer to the service provider by operating a plurality of menu keys 4 in addition to various control keys 3.
Via 1.2C: A device that can be connected to the APTAIN system.

The contents of the key operation are displayed on the display section 5.

The control keys 3 and 2 include order keys 33. Confirmation key 3
b, CAT) A TAIN selection key 3c is provided.

Further, although the display section 5 uses a flat display in the drawing, it may also be a liquid crystal or CRT.The order information input device 2 is supported by a rotatable base 6, and is seated on the table 1. All the customers who have purchased the mobile phone can freely operate the keys while looking at the display section 5.

Figure 2 shows the normal behavior pattern of a customer visiting a restaurant, where 7 is the arrival, 8 is seated, 9 is the order, 10 is the request for food/service, and 11 is the end of the meal.

12 is payment, and from the meal/service request in 10 to the order in 9, new services such as additions and cancellations are requested.

The information collection system collects service request information generated by customers after order 9 and labor information generated in response to the labor situation of the service provider.

Specifically, the information collection system is configured by a collection of five management systems shown in FIG. 3, and these management systems are capable of parallel UJ operations using, for example, a real-time operating system.

The first management system is an order management system 13 that collects order information placed by a customer together with the time at which this order information was generated.

The second management system is a cooking management system 14, which instructs the cook about the customer's order details collected by the order management system 13.

The third management system is the catering service management system 15
The cooking management system 14 manages the cooking management system so that the food prepared by the cook is delivered to the customer who placed the order based on the instructions from the cooking management system 14.

The fourth management system is a cash register management system 16, and when it is confirmed that the customer has finished eating, the cash register C
Order the customer to settle the bill.

The fifth management system 5 is a CAPTAIN system.
You can connect and disconnect using .

FIG. 4 is a procedure showing the operation of the order information input device 2, and each operation procedure performed by the customer is collected by the information collection system along with the time of their occurrence.

In step (2), it is determined whether the customer has operated the order key 3a, and this step (2) is repeated until the customer operates the order key 3a. On the other hand, if it is determined that the 7 order key 3a has been operated, the time at which the order key 3a is operated is counted in step (2). Next, in step (2), the display section 5 prompts the customer to place an order in an interactive manner. When the customer selects a desired meal by operating the menu key 3b in step (2), the time at which the meal was selected is measured in step (2). When the customer confirms that there is no mistake in the menu displayed on the display section 5 and operates the confirmation key 3b (step -), the process returns to step 1. On the other hand, until the confirmation key 3b is operated, the process returns to step 2 and the keys can be operated again.

FIG. 5 is a procedure showing the selection operation of the CAPTAIN system. In step ■, the CAPTAIN selection key 3C
determine whether it has been manipulated.

If it is operated, connect to the CAPTAIN system in step ①. The customer picks up the handset 2a and, after confirming the two-tone tone, selects the desired mode in step (3) and obtains the necessary information.

Then, in step [phase], put the handset 2a back and use the CAP.
Disconnect the TAIN system.

In addition, the service field includes restaurants.

It can also be used in hospitals.

(Effects of the Invention) As described above, according to the present invention, the original service can be easily communicated to the service provider and a new service can be provided, so there is no wasted waiting time and it is extremely convenient. It is.

[Brief explanation of drawings]

The drawings show a service information transmission device in the service field according to the present invention, and FIG. 1 is a perspective view showing an order information manual device installed on a table in a restaurant, and FIG. 2 shows a normal behavior pattern of a customer entering a restaurant. Figure 3 showing
FIG. 4 is a flowchart showing the specific configuration of the management system, FIG. 4 is a flowchart showing the procedure of the order information input device by the customer, and FIG. 5 is a flowchart showing the selection operation of the CA PTAIN system. 2...Order information input device 3...Control key 2a...
・Handset 13...Order management system 14...
・Cooking management system 15... Distribution N'ti service management system 16...
Cash register management system 17...CAPTAIN system Figure 4, Figure 5UA

Claims (1)

[Scope of Claims] 1) In a service field such as a restaurant providing services, a transmission device is provided which is key-operated by a service recipient and transmits service request information issued by the service recipient to the service provider. A service information transmission device in the service field, characterized in that the transmission device is capable of providing service information other than the service request information. 2) The service information device in the service field according to claim 1, wherein the other service information is information obtained by the CAPTAIN system.